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September 2023 by fazle akbar
Best customer services,professional and well trained staff,100% satisfied from the bank staff services.I am customer of this bank from last 18 years.This is my first time I rate and give a review about something..Strongly recommend this bank to everyone.
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September 2023 by Hattie Fields
Very professional! Very patient, courteous and excellent service
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March 2023 by Calvin tinson
I went into Wells Fargo of randallstown I greeted by the first teller Liz, who was extremely helpful to me, I truly appreciate her professionalism and the pride she put into her job. Tracy the second teller was extremely helpful as well. Both tellers made my day a lot easier they deserve a raise. I only gave five stars because he wouldn’t let me give any more. This Navy combat war veteran salutes you both go navy beat army
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December 2022 by Wynne Wall
I waited in the drive thru for 5-+ minutes. Another customer drives up who does the teller talk to first of course the person who just placed her banking in the shoot. I pressed call and the teller is salty with me stating they are helping customers in the lobby as if I was the one with the problem. How is that the customers problem? Then she said thank you for patience as if it killed her. Why in our neighborhoods? Or has being rude become the norm?
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December 2022 by Harpreet Singh
The worst bank in the area. The lines are always long, and everyone works slow or their system is just consistently down and slow. Never ever will be coming back to this bank. Stayed in the drive-through line 20 minutes and yet there are three cars ahead of me. So much for convenience so much for trust. Will be closing my account next week.
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September 2022 by Dave H
Very efficient. All employees are very pleasant.
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March 2022 by Michele Galloway
Unbelievable management. I walked in to wire some money. Apparently the banker was too busy to help me. With only 3 customers in the bank, I sat in the lobby, waiting for a banker to help me. I sat for 30 minutes with no updates or feedback. Since there were no customers I finally inquired about when someone would help me. The response was they didn’t know how long it would be, even though here were no other customers. It took less than 30 minutes for me to drive to another branch. They so wasted my time, and had the nerve to have a plaque of Henry Wells on the wall with his motto on GREAT customer service.The only reason I’m giving a 3 and not a 1 is because the tellers were very nice and tried to help me. They kept calling to see when.
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December 2021 by Forgive Love Live
I truly love this location in Randallstown as I have ALWAYS had wonderful experiences, they even would give me a lollipop once in a while. My most favorite employee there is the Manager Luke!! Luke is an exceptional Manager, always willing to help and helped me manage my business account for my daycare business and other business over the years. I am not sure about the other bad reviews but I have had a totally opposite experience there and we are dating back to 2012. I can't wait to see this location back to full capacity, brightly lit and looking alive again. Covid has really done us all bad. Luke!! for all the years of awesome service CHEERS, thank you and I appreciate your awesome service towards me over the years. I hope this message gets to your Manager because I also love how you treat your staff of Professionals as I have witnessed over time!! A pure sweetheart and very understanding. Love how professional everyone dresses even in their business casual attire. Thank you for keeping EXCELLENT Customer Service at its highest. Humbly submitted, Miss Hawkins
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October 2021 by Agency: Home Finders Network
I truly love this location in Randallstown as I have ALWAYS had wonderful experiences, they even would give me a lollipop once in a while. My most favorite employee there is the Manager Luke!! Luke is an exceptional Manager, always willing to help and helped me manage my business account for my daycare business and other business over the years. I am not sure about the other bad reviews but I have had a totally opposite experience there and we are dating back to 2012. I can't wait to see this location back to full capacity, brightly lit and looking alive again. Covid has really done us all bad. Luke!! for all the years of awesome service CHEERS, thank you and I appreciate your awesome service towards me over the years. I hope this message gets to your Manager because I also love how you treat your staff of Professionals as I have witnessed over time!! A pure sweetheart and very understanding. Love how professional everyone dresses even in their business casual attire. Thank you for keeping EXCELLENT Customer Service at its highest. Humbly submitted, Miss Hawkins
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March 2021 by maribel pena
I advise you never to take a card with them, with them I have had my worst experience, in a terrible bank if you want a headache grab cards with them and i don't just talk about this all in general
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February 2021 by Salah Fozi
Very bad customer service specially drive through I was asking for help to cash my check and she refused because the time was 5pm but I was on the line for 15 minutes.I don't appreciated
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December 2020 by 24k Tv
They never answered the phone for you to set up an appointment
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December 2020 by Edin Omar Canas Ayala
Bad service
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August 2020 by pat Wooten
Service is POOR! Access to inside the branch tellers is totally restricted. Drive thru has one teller working 3 aisles. Wait time no less than 15 minutes. Drive up ATM very often inoperable for deposits. Manager not willing to request more frequent service on that ATM despite this being a heavily populated area!!
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August 2020 by Marty S.
I waiting in line at the drive-up window for 69+ min?!?! There was only 2 cars in line before me. I am not sure why it took at long. They are not allowing people inside (perhaps if you have an appointment?). My transaction was pretty quick and seamless, but there is NO apparent reason for customers to have to wait close to an hour when there are 3 teller lanes , 1 ATM lane and 2 walk-up ATMS at this location.
