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November 2023 by Sheila Lane
Ourisman Tri-State Ford has the best group of people working there. From the moment I walked through the door, I felt like a priority. The group of people here are absolutely amazing. I will definitely recommend them to anyone I know that is looking to buy a vehicle.
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November 2023 by Codi Rose
John Roe was so much help from the very beginning! Got the problem fixed on my vehicle, very polite with an amazing service staff. Will always recommend tri state ford. Thank you so much for an amazing experience!
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November 2023 by Harold .O Bradley Sr
I’ve been dealing with Ford Dealerships for a very long time. Both your sales team & service department are great help when it comes to helping your customers. Quick to help answer any questions we might have regarding our service. And give you a exclamation what might have happened to your car/truck. This is why I keep coming back to Fords.
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October 2023 by Cynthia O'Donnell
My husband and I appreciate the personalized service we received from the General manager, Derek. He ensured we were welcomed again into the Ford family. We will definitely return to Ourisman in the future. Thank you to the finance manager, Ray for making the purchase of our new vehicle easy and fun.
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October 2023 by Angela Simpers
Mark Putnam in the fiance department and Mike Burns in sales made my dreams come true of owning a newer vehicle and worked hard to make sure I was comfortable with the whole process. I definitely recommend anyone looking for a reliable vehicle to make Ourisman Ford your first stop
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September 2023 by Robert Puckett
Great experience, everyone is helpful and friendly. My salesman Jack was great. General manager Jimmy Lowry was excellent. I got the deal that I wanted.
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August 2023 by joseph conway
Tara is awesome! She continued to keep me informed throughout the process. She set me up with a loaner while my car was in for repair, which wound up taking about a week and a half longer than anticipated. The extended time without my car was a non-issue, as they provided the loaner for the entire time! I won't use any other Ford dealer in Maryland!
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August 2023 by Patty Keene
I’m striving for 5 stars because I believe that the service department is as frustrated as I am about my repair. Mike and Tara have been keeping me in the loop with the service. From the first time to this time it was definitely a better experience. Mr. Noel spoke to me and listened. He corrected the concern I had. For that, I’m very grateful. Unfortunately, as soon as I left the dealership, I had to return the vehicle. I’m hoping the “third times a charm” works here. But at this point, I feel like they’re trying their best.
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August 2023 by John Roe Jr
Phenomenal Customer Service. Derek and Ray took very good care of me and made my New Bronco Purchase seamless and easy. Very good selection to choose from and great pricing too! Highly recommend Ourisman Tri-State Ford for all you vehicles Service and Purchase needs!
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August 2023 by ELM
I was a Ramsey Ford customer and was a little sad when they sold to Ourisman. I had taken my 2017 Fusion to Ramsey on several occasions and they always did a great job at a great price. I recently called to set up an appointment and got what I think was a non-local Ourisman service center (they're quite a large organization). They had no record of me, my car or my service history. I decided to pass.Also, about 5 months ago, I had discussed my interest in ordering a Ford Maverick with one of the Ourisman sales associates. I was informed the 2023's were no longer being made and an order window would likely open sometime in summer 2023. I gave my info and the options I wanted and the salesperson said they would inform me when the window opened. I've since been bombarded with emails promoting other makes and the occasional Maverick with a $4000 "market adjustment" added to the sticker price. Nothing regarding my Maverick order request.I was passing another Ford dealer today and out of curiosity asked about Mavericks. They said the 2024 window has been opened for a week or so and they were happy to take my order and deposit. The sticker price for the same options was about $500 more than the 2023 model. No $4000 "market adjustments".Take my advice. Look at your options before doing business here. And I will forgo the canned response asking me to call an Ourisman representative who will address my grievances. I'm already gone.
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July 2023 by John Pyle
Everyone was just great. Professional and personable. They kept working with me until we got a deal that was good for both of us. Gary Parsons was just great and so was the Finance Manager Mark Putnam. I would recommend Ourisman dealership in Rising Sun to everyone. Thanks John Pyle
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June 2023 by toni shivery
Big shout out to the Ourisman team in Rising Sun for helping me to find my 5th Ford Edge. Tim Wimer did a great job and I really appreciate his attention to detail and responsiveness. Everyone at Ourisman is friendly and helpful. I would highly recommend them to anyone looking to purchase a new car. So easy and a fast process! Thanks Tim!
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June 2023 by Mike Thackston
Best automobile dealership; and most down to earth people l have ever dealt with when purchasing a vehicle, bar none. Highly recommend them. Really well worth the drive.
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April 2023 by Josh Smith
Best truck buying experience I've ever had. Gary was our salesman and made the whole experience worth the trip. We drove 6.5 hours one way to get the truck, (an F350) and he had everything ready and made the rest of the process easy. I will definitely do more business with them in the future, regardless of the drive.
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April 2023 by ray wheatley
I had my explorer in for warranty work, parts had to be ordered due to supply chain issues. I was informed when the parts were in and was promptly given an appointment to have the repairs completed. The repairs were completed in a timely fashion while receiving updates from the service department. When I picked my vehicle up it was clean and ready to go. Thank you for great service.
