-
March 2024 by Yanli Wang
Muge Cengil provided me an excellent and professional service, I highly appreciate the help from her.
-
March 2024 by Michael Folgar
Very kind, very patient and always with a very good attitude, thank you very much Luz Soto!!!
-
March 2024 by Ezequiel Gutierrez
Good service, thank you for helping me, excellent employee Ms. Luz Soto, incredible support, the best.
-
March 2024 by Ayudante administrativo
The best service there can be in this agency, excellent human quality, all its employees are ready to help the client.Especially Luz and Mark.
-
February 2024 by May May
Worst front customer service
-
January 2024 by Elina Garrido Ekwurzel
I went today to open a CD account. I had an appt with Luz Soto. She was so helpful. I really appreciate her professionalism, kindness, and willingness to help complete the task in a prompt manner. Thank you so much Luz.
-
December 2023 by melissa bruno
My experience was extremely joyful. I have been a loyal client with BOFA for years. Friday 12/22/23 I had a unique experience with Luz. The way she explained CD accounts and ask me questions to make sure I was making the right choice was amazing. Over all Luz made me feel like I matter. Thank you BOFA for having employees like her. She is a great asset to your company.
-
December 2023 by Chrissy C
Luz was very helpful she was patient, attentive, compassionate eventhough our issue with Bank of America could not be resolved and we no longer bank here. On the contrary the gentleman Mark was rude and not helpful at all.We are now happy across the street at Navy Federal.
-
November 2023 by Julie Alves
My dad went here and they gave him and extremely hard time. He wanted to deposit a check, they told him the money wouldn’t be available overnight due to concerns of the check not clearing. Then my dad rated the experience 1 star. This was when the manger called my dad convincing him to change his low rating. The manger then said next time he should bring proof of funds.I want to to know how many people they ask for proof of funds? How many loyal customers banking here since 1994 do they do this too? This was going from one of my dads accounts to another. If you bring a check from your boss do you need to bring your bosses proof of funds? This is ridiculous I am so dissaponted to have learned about how my dad was treated here. Karina the teller GREAT, the manager however was the one suggesting that my dad had no funds in his account.
-
September 2023 by Mark Franz
Waited 30 minutes to get cash. It took the teller ~10 minutes to cash a check for the woman in front of me. I have never seen more than one teller at this high volume branch on Rockville Pike. Who ever manages this branch is incompetent.
-
September 2023 by Adeleh Dadpay
I had a very good experience with Ms Laura Gonzales ( Merrill lynch) adviser.She is very educated and kind.Thank you so much Ms Gonzales
-
May 2023 by Elmira Rakhmetova
My name is Elmira. I want to thank Karina Andrianarisandy. Today you helped me to transfer money through Swift. Thank you. You were patient, polite and you offered me many options that I could use.
-
March 2023 by Sarah B.
Would give 0 stars if I could. Don't open an account here unless you want every visit to take 1-2 hours, for things that should take 15 minute. Unlike other banks, when you enter this bank, they stop you at the door. You have to "check-in" and they ask you what you want. Then they tell you there's a 20-30 minute wait before someone can help you and suggest you make an appointment for another time. You'll be prevented from going directly to a teller and held in a waiting area. By the way, they are only open until 5 during the week, so forget trying to come in after work. They are unreceptive to feedback, and their lobby is usually full of people waiting. Poor management and even worse customer service. In a client services industry, these guys have no clue about service. Take your business to Chase or TD. Viviana was particularly rude and unhelpful. We asked her for a update after waiting 40 minutes to be helped. I asked to speak to a manager, and she said she was the manager. Then she very flippantly said she respects everyone's time. Yeah, right.
-
January 2023 by mik3y
I must say that the customer service I received was nothing short of amazing. The process was quick, efficient, and the staff was incredibly knowledgeable and friendly. They answered all of my questions quickly and thoroughly, and made sure I was aware of all of the features and benefits that come with the account. I was also given a great rate on a loan, which I was pleasantly surprised about. I have been extremely impressed with Bank of America's professionalism and I highly recommend this Bank of America!
-
December 2022 by Milton Castro
Customer service is not bad but unfortunately they don't care about people waiting on line too long.They don't have or hire enough tellers