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March 2024 by Anna Jung
Alicia was attentive and helpful without being pushy from the time I entered the store. She allowed me the time to browse on my own while being readily available to answer any questions I had. She is wonderful to work with!
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March 2024 by Tyler Cureton
Meg provided excellent service and helped our office select and purchase a number of new items. Everything look great and was delivered on time. We are very happy for having worked with Bassett.
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March 2024 by Donna S
We had a great experience at Bassett, we especially loved working with Meg as she helped us design and pick out the perfect pieces for our new house. She worked with us every step of the way, and it was great to explore and tryout multiple different options right in the store. The actual furniture delivery and install was quick and easy as well.
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March 2024 by Maike Brun
William was amazing in helping me out during all the process.
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March 2024 by carlton moffett
Consistently Awesome — top to bottom and beginning to endI find Bassett product designs stylish and elegant and, at the same time, very approachable and practical. They also have a nice variety. My design consultant (Pinky Lake) at the Rockville store is very friendly and knowledgeable — she’s just awesome! Whether for complete rooms or just pieces to complement a room, Pinky always has inspiring and creative ideas for my goals and lifestyle. It’s a pleasure to work with her!The store manager (Micheal) is very supportive of the total team in providing excellent customer service.Home delivery schedules are well communicated and handled. (Product build and projected delivery is always within the timeframe Pinky provides at time of sale — greatly appreciated for my planning purposes). The service (Sanchez Delivery) always makes sure of proper placement as they protect and respect my home and new furniture.AWESOME!
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March 2024 by Rob Perks
We picked Basset over every other furniture store in Rockville because of the quality and the ability to customize the couches. Alicia took great care of us, spending ample time showing us lots of choices and then walking us through the design. She was extremely knowledgeable, patient and friendly. We also got 25% off and terrific no interest financing. The entire process was quick and painless; the hardest part was deciding amongst so many choices! We love the couch and love seat we designed with Alicia and can’t wait to take delivery and enjoy the furniture for many years to come. I can’t say enough good things about the quality of the home furnishings and the quality of service. No need to shop anywhere else—Bassett is the best!
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March 2024 by Mark Mueller
This was the second time that my wife and I worked with Meg on getting furniture for our new home. First, we did the living room and this most recent visit was for the dining room. We picked Bassett because of the quality and the options to customize. Decorating and coordinating colors are not something that my wife and I are good at so this is where Meg comes in. She was very patient with us and listened to our preferences to bring out options to tie everything together. She is not pushy which we greatly appreciated. The end result was just something that we would not have been able to do on our own. In summary, I would highly recommend Bassett to others specifically working with Meg.
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March 2024 by Neil McFarb
Found a beautiful reclining chair for my mom here, the furniture is high quality and made in the US. Alicia O was super helpful and friendly. Overall a great experience.
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March 2024 by Robin Miller
We feel very fortunate to have walked into Bassett Furniture and met Alicia Ocando. She is personable, totally knowledgeable about her products, makes her clients feel very special. We highly recommend her and Bassett Furniture. Thank you, Robin and Jerry
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March 2024 by Diane Mangano-cohen
We went into Bassett "Just Looking" and found not only the furniture we needed but incredible, knowledgeable design help from Alicia. Bassett is holding the ordering and will schedule the delivery when we need it later this year.
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March 2024 by Robin Galery-Todd
We absolutely love every piece of furniture that we have purchased from Bassett. The furniture is of good quality and it really last! We really want to give kudos and thanks to our Design Consultant, Pinky Lake! She has very good taste and a keen eye for matching fabrics that work well for the furniture and the rooms the furniture will be placed in. Her customer service is fantastic! Have to mention that she doesn't hover and we love that! We are repeat customers and always look forward to working with Pinky!Respectfully,Robin and John Todd
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February 2024 by Nancy Laskin
At this point, almost 75% of our home is from Bassett and we couldn't be happier with the quality of the furniture and the service. Delivery has been prompt, professional and easy. The selection of styles in furniture and fabric has been current and good quality. We have been thrilled working with our in house designer Meg!! She has been so attentive to our tastes and style preference as well as how we live our daily lives. She has been a god-send whether we were replacing one piece of furniture or redoing an entire room. Her hands on help during delivery and furniture placement was an extra bonus. Our house looks beautiful but more importantly it is warm, inviting and homey.
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February 2024 by Johanna McPherson
My husband and I recently went to Bassett furniture in Rockville and had a wonderful experience with Jerry, choosing items for our home. He was thoughtful, friendly, and professional, helping us make decisions, without rushing or pushing us. His knowledge and decorative incite was invaluable in enabling us to put together beautiful furniture and accessories for our home. If upgrading or refreshing your space is a goal, go no further than Bassett in Rockville and ask for Jerry.
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January 2024 by Christopher Littlefield
I will 100% honest I was very skeptical of this place after reading the reviews. I almost didn’t go inside because it was at 3.7 when we came by a few weeks back. However we walked in, saw a couch we loved, it was amazing to be able to test and Alicia who helped us was kind. When she told us we could get it in a few weeks I honestly planned for a month as everyone is so far behind. In under two weeks we had our couch in our living room and today I got a call that the custom ottoman will arrive next week. We love the couch so far and I was so surprised by the experience I had to share. Great service overall
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January 2024 by Vicky
Felt a bit overwhelmed furniture shopping but Ryanne helped me find a couch that best fit my esthetic and living room space. She has great taste.