-
November 2023 by TIFFANY JONES
Brian from Capital Bank called me and we discussed the use of my VA Loan and the right type of equity loan that I needed. He was great. Although it was a lot of paperwork requirements and back and forth, we were able to close fairly close to the date we had discussed.
-
November 2023 by Mike Rokosny
I worked with Joe Gensoli, Lisa Deal, and Brandon Johnson. They were extremely professional and responsive. I was a first time home buyer and they made sure I understood every step of the process. They will be the first people I go to for any future loans.
-
September 2023 by alberto Padilla
This company is terrible! I’m a customer to one of their credit card for 4 years with excellent credit and they have not upgraded my secured open sky account to a gold credit card that supposed to happen 6 month opening the account.
-
April 2023 by johnnie kingsbury
THE BEST!! I did not have a realtor ans the ladies at Capitol Bank walked me through every step! They were always friendly and never mad me feel like my ignorance was ignorant with all of tye questions. I highly recommend them especially Lola, she's #1 if can't no idea else do it SHE CAN and also Ema and Jenny. Can't say enough about them they ROCK!
-
April 2023 by Steven Wade
It was a pleasure working with laurel and the Capital Bank team. Laurel answered all the questions we had and responded quickly when we needed her, she worked hard to help us close our deal quickly. We greatly appreciate her and her efforts.
-
March 2023 by Jordan Baker
I always recommend this company for first-time homebuyers. They are knowledgeable, communicative and thorough.
-
March 2023 by Clayton Day
I'm sure many of the five star reviews for this bank are fake because this is the worst bank I've ever done business with. I had a contract to sell my condominium with a buyer that had financing approval from this bank. This bank was the sole reason the contract was cancelled, they are liars and scammers!!!I've never had issues with the appraisal process before but I did with this bank and it was completely the bank's fault. The appraisal for my property came in $30k lower than the contract price which was bad enough. However, the underwriter then decided to dispute the appraisal, which is normal when the value comes in lower than the contract price. Usually, it's to try to increase the value in the appraisal to get it closer to the contract price, so the buyer can buy the property with the majority of the bank financing and not have to makeup the gap with cash out of pocket.However, this particular underwriter told the appraiser to lower the value another $30k to match another property that recently sold and to ignore the other properties that were similar that sold higher. The second appraisal lowered the value of property $60k than the contract price!!!! They clearly were trying to manipulate the appraisal process to reduce the value of my property, possibly to flip it down the road?!?!? Anyway it was insane to think I would agree to reduce the price by $60k, any underwriter should know that that decision would kill the sales contract, because a seller would be insane to accept that, but they tried to do it, such scammers!!!Of course I disputed the second appraisal, I honestly tried to meet them half way and told them to use the first appraisal instead, but they said they couldn't...such liars!!!! The loan officer then consistently lied to me and told me the appraiser botched the appraisal but it wasn't true. She even said they blacklisted the appraiser!?!? Also, she lied and told me it wasn't the bank that disputed the appraisal but a separate appraisal office outside of the bank, when in fact it was the bank. They have another profile on yelp with a much lower rating. Avoid this bank like the plague, they are liars and scammers!!!
-
December 2022 by Allen Whitaker
Second new loan with Brian Martucci and I'd recommend him without reservation. Responsive and accurate, with a clear communication style. Every one of my questions answered in a way that allowed me to make an informed decision. And he's surrounded with an outstanding team. Five stars!
-
December 2022 by Scott Derr
Our loan went smooth ,can't thank our loan team enough. Tanks to all we highly recommend capital Bank.
-
October 2022 by Martin Sullivan
Eric Parsons is the best. And all Capital Bank support staff are fantastic as well! Smoothest loan process I have ever had.
-
October 2022 by Rodney Colley
Working with Mr. Gaines was fantastic. He helps make everything run smoothly and makes you feel like family. Anyone who gets to work with Mr. Gaines is lucky. I can express enough how thankful we are.
-
June 2022 by Traci Jones
1st I want to thank Kendall she was amazing. She was very patient and also went above and beyond to make sure I understood the process. This was my 1st time buying a home and working with her she made me feel comfortable to the point I did not hesitate to get her whatever she needed. I will definitely recommend anyone to work with her. Thanks again Kendall you are the best.
-
April 2022 by Bailey W.
It speaks volumes that I have used Brent (Mendelson) and his team to finance and refinance my home NUMEROUS times. There is no one I have found in the mortgage lending space that works as hard as Brent. He is professional and a man of his word. He and his team make the process as easy as possible
-
March 2022 by Yonnick Hammond
I am completely satisfied with Brent Mendelson’s ability to follow through and deliver. He continues to impress me with his responsiveness, insight, and character. His credibility is unmatched. Brent has helped me obtain mortgages for primary and investment properties and has become a trusted advisor with valued perspective.
-
January 2022 by Carolyn Young
Nicole Martin was knowledgeable, helpful, courteous every step of the process to obtain the mortgage for my new home. Thanks to the team who was involved in the process
