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November 2023 by Nakuma Wani-Kenyi
This is my second time visiting Charles Automotive for the same tire issue and again, they were able to provide expedient and reliable service. I had a puncture on my tire and they fixed in less than 15 mins. An employee also took time to explain to me the conditions of my tire and that I should start planning to change my tires. They gave me an estimate but didn’t pressure me and rather educated me. I will definitely be using them again!
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October 2023 by Michael A Monroe Sr
They wanted me to wait to get a tire plugged. I have an actual safety issue. I'm on my way to an appointment, what is it I'm not explaining to you.Drove 5 mins to the next auto & tire repair shop, Quick Tires, LLC, as soon as I asked about the tire repair, she took my info, asked for my keys and in 2 minutes I was on the rack. 30 minutes later I was out the door. This shop was verybusy also. I had two paying clients ahead of me. I paid her my fee and she said I didn't have to wait and she would text me my receipt. Service quick and with a smile.
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October 2023 by Deseree C.
Came here early Monday morning due to my tire being flat from a nail. Patrick was able to fit me in and quickly resolved my problem! I can't thank him enough. He assured me he can fix my tire and place it back on my car in no time. Which he did. The employees were very kind and helpful! Highly recommend if you are in the area and need automotive work done to your car. High quality care and quick to resolve and responsive!
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October 2023 by Jeannie Lin
You make an impression when you offer exceptional customer service with unexpected customer delight. I had an unexpected leak before work this morning and called up Charles. They were so kind in recognizing my time constraints and quickly focused addressing my issue. And then, they didn’t even charge me for the patch!!! This would have never happened at any regular chain tire shops.Thanks Charles Auto! You’ve created a sunny spot in my otherwise dreary rainy day.
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October 2023 by Train & Able
Charles Automotive is conveniently located and expertly ran. Both Pat & Gary were incredibly communicative alongside with fair pricing. Work was done in a timely manner with a comprehensive and viewable inspection texted straight to your phone. Mechanics recommendations along with associated parts & labor costs are also texted straight to your phone. Would highly recommend!Services: Exhaust
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September 2023 by Jennifer Gentile
Randomly came to Charles Automotive after finding a screw in my tire. They took my car right in, even though they had a full garage of cars being worked on. Fixed it super quick. Set me up in their waiting room and were all very friendly. I went to pay my bill and they waved me off and said it was not a big deal to plug it for me.I think I found myself a new place to take our cars! Definitely give them a try!!Service: Tires
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September 2023 by Luz Salazar
Amazing team! They received my car on time for the appointment, had my tire checked and fixed (mail in tire) and I was out in about 30 minutes. Thanks Pat and Caleb! You rock and I appreciate your friendliness and professionalism!Service: Tires
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August 2023 by Leslie Vosshall
Much better than the Toyota Dealership for repairs. Fair pricing, wonderful and kind people, excellent customer service. They never push non-essential repairs like those other guys, and have great communication. Work is done on time, always right the first time. We would never take our cars anywhere else in the Metro DC-VA-MD area. They have been servicing our cars since 2008.Services: Exhaust
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August 2023 by Leslie V.
Professional, kind, excellent work, with great and fair pricing. I previously took my Toyota Prius to the dealer for repairs and after I experienced Charles Automotive will never take my car elsewhere. They quickly assess problems, offer honest opinions about which ones are worth fixing and which are not, and turn around repairs quickly, always keeping me updated on the progress of repairs. To accommodate my busy work schedule, they let me drop the car off before they open and pick up after they close.
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July 2023 by Michelle Gourley
I was in town for a conference and came out to a flat tire. AAA was able to switch me to my spare and referred me to Google to find someone to repair the tire. The first place that came up was Charles Auto. I called and a very nice gentleman helped me. He was able to get me an apt same day. Knowing I’d be able to not miss the whole day of my conference and get my tire fixed, drastically lessened my stress and anxiety. The price was just right too. Highly recommend!Services: Tires
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July 2023 by Aesxxz
I went to Charles Automotive & Tire for the first time and had an exceptional experience, and can’t say enough good things about them. I came in for an AC system evacuation and recharge, but what I thought would be a straightforward procedure turned out to be more complicated due to an unexpected issue with the freon type and system. However, Pat and the team at Charles Automotive went above and beyond to complete the service and ensure my satisfaction. Pat, the front desk rep, was extremely friendly and helpful and fun to talk to.I needed to get my AC system running as soon as possible, as this was the car that I was taking to college, and I even had an orientation the following day. Pat assured me that my AC system would be blowing cold in no time - and at a very reasonable price and time frame! However, during the service, they discovered that the freon specified on my hood label did not match the actual freon required by my system. This meant not only a higher cost, as the correct freon was significantly more expensive, but a longer wait because a replacement part had contaminated the system with the wrong freon. Despite these challenges, Pat was extremely understanding of my situation and genuinely wanted to ensure that this unexpected situation wouldn't cause undue stress. Furthermore, despite the increased expense, he made every effort to keep the cost within the price range we had discussed earlier, and I was immensely relieved and grateful for his understanding and willingness to accommodate my limited budget.To my surprise, the team completed the job even faster than expected, and my AC was blowing cold air again. While waiting, I enjoyed a clean and welcoming waiting room (with AC, water bottles, Wifi, and comfortable chairs,) which added to the overall positive experience. Moreover, I had an engaging conversation with Pat at the register, who shared my passion for cars. We exchanged stories, discussed about our project cars, talked about video games, and even chatted about my future plans in school. It felt more like talking to a knowledgeable friend rather than a transactional interaction.I left Charles Automotive & Tire feeling not only satisfied with the quality of their work but also appreciative of their exceptional customer service. Their dedication, honesty, and genuine care for their customers truly set them apart. In the future, I won't hesitate to bring all my cars to this shop for any issues beyond my abilities, and I wholeheartedly recommend them to anyone in need of reliable and trustworthy service.
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June 2023 by Mariamawit Getnet
Great experience and great service. I had a nail stuck to one of my tires and went in for a fix. They were able to schedule me on the same day and Pat was very helpful with several questions I had. My tire was completely deflated before I was able to get to the shop and I appreciated them being on the phone and trying to help me out with my situation. They fixed my tires quickly- within 30 minutes. They will definitely be my first choice for future auto repair needs and check and would 100% recommend them to others as well.Service: Tires
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June 2023 by Larry Mason
The service is thorough and fast and friendly personnel. Reliable,dependable for over 35 years! Very trustworthy! Determined to solve your problem and very knowledgeable in a variety of cars. Has kept our 20 year old Toyota in great condition. Highly recommend.Services: Engine repair
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June 2023 by Nicole Shaw
I woke up with a nail in my tire on a Monday morning. I called Charles Automotive & Tire right when they opened at 8am and Pat told me I could bring my car right in. They were extremely nice and helpful. They had me out of there with my tire patched in 15 minutes! Highly recommend!Services: Tires
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June 2023 by Michael Santorios
I was driving from Virginia to my mom's house in Rockville when I picked up a nail on 495. I was able to get the spare on but was looking for a local business that could fix my flat while I took my mom to lunch. I called Charles Automotive and Tire and they were able to get me in right away. Pat and the team were friendly and professional, and they fixed my tire quickly and efficiently. I was on my way in no time and I was able to enjoy my lunch with my mom without any worries. I would definitely recommend Charles Automotive and Tire to anyone in the Rockville area. Pat also gave me some great recommendations for cars when I'm ready for a new one. I really appreciate his help and I'm glad I found such a great auto repair shop.
