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February 2024 by Luis Figueroa
Andy kwiatkowski excellent service very friendly thank you very much for the help
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January 2024 by peter brokt
Great service at the front desk!! Easy and fast rental pickup and drop off. Defenetly a 5 star Enterprise location
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December 2023 by Ahmad Eini
Excellent Service and best prices
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November 2023 by Phillip Lendenbaum
Andy ans Cassandra we’re both phenomenal. They were very gracious and accommodating!
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November 2023 by Jonah Williams
Most of the rental process went well. However, at the beginning of the rental I asked a woman specifically about how tolls worked with the rental car and was told that there would be "No extra charges", just the toll fees. Now I get a bill for the tolls and a "service charge" which is as much as the tolls. I called the local Enterprise where we rented from and was told they can't do anything with tolls and gave me a number to the Enterprise toll center. The toll center person explained that I was again told the wrong information and that they also cant help me but that I should contact the local center and they should be able to help me..... I give up. You win. I will pay the fee but I will probably not return to Enterprise after this experience. $24 seems like a small sum of money to create so much ill will from a previously loyal customer. --- UPDATE --> after reaching out to the customer service team listed below, I was simply told that "this is our policy" and given a copy/paste of their toll rules. They didn't even bother to read the review of my concerns. Why bother to respond to negative reviews if you don't have any intention of even attempting to resolve them?
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September 2023 by Zhuohong Xie
Professional and efficient staff. Almost no wait for pick up and dropoff.
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August 2023 by Steve Miller
From the booking to the return everything was so easy with this rental. We were able to make all of our choices on line ahead of time. When we went into pick up the car it was ready. When the woman took us outside to look over the car she also made sure we knew how to use everything connected with the car (opening the back, hooking our phone to the radio, etc). These may sound like little things but when you're driving in a car that's new to you the last thing you want is to be fiddling with buttons and getting frustrated. She was very friendly and very helpful. We were given a number we could call with any questions or problems. This office is always friendly, always helpful, and we are always happy with the cars we get from them.
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July 2023 by KitcarBP
In 20 years of renting with Enterprise this was amazingly poor customer service. This location gave my reserved car away prior to arriving then tried to charge me an upgrade as only SUVs are left.. 10 out 10 times when any rental outlet rents your reserved car prior to your arrival it’s an automatic upgrade. Evidently the manager at 702 Rockville Pike needs more Enterprise Corp Remedial Training on customer service to treat the customer better. Took my business to another Enterprise location who were happy to rent me a car. Would never choose this place, the insurance company reserved here on my behalf. Too many choices to put up with poor customer service.
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July 2023 by Michael Kim
Andy and Cassandra are such good workers. The fleet represents the epitome of automotive excellence. Impeccably maintained, contemporary, and equipped with the latest technological advancements, their vehicles exude comfort, reliability, and style. Whether seeking a nimble city car, a spacious SUV for family adventures, or a luxurious sedan for a special occasion, Andy and Cassandra offer an extensive selection that caters to every traveler's unique preferences. This remarkable variety ensures that customers can find the perfect vehicle to complement their journey, enhancing both convenience and enjoyment.
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June 2023 by Lan Huong Hoang
We had a very positive experience with our rental at this location (702 Rockville Pike). The staff were friendly and with excellent customer service, especially Mr. Andy Kwiatkowski who went out of his way to help us after knowing about our misadventure. We would definitely come back here in the future.
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June 2023 by Phyllis Reske
Great customer service. Seamless as usual. Received the vehicle type that I requested.
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May 2023 by Andrew Berg
Great service, the Assistant Manager Andy was a huge help with quickly assisting me with getting a vehicle and making sure everything was in great shape for a road trip. He then followed up with me after the trip to make sure everything went well and i was satisfied. He even got my easy pass back to me that i had left in the car.
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March 2023 by James Blassingame
Utilizing a rental car is one of those services that most don't care to partake in. I unfortunately purchased a new vehicle, only to have it rear ended less than a week into my ownership. After a spirited debate with State Farm about liability (THE WORST INSURANCE COMPANY ON THE PLANET), they so kindly made a reservation with this rental company. Enterprise was extremely professional and courteous. Every employee that they employ at this location is a real pro. From the gentleman who picked me up from the collision center, to the agents who fixed me up with the rental vehicle, couldn't speak more highly on their professionalism. I hope to NEVER need another rental car under comparable circumstances, but if I do, Enterprise will receive my business without second thoughts.
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March 2023 by Gerardo Peña
It was my first time renting a car and it was amazing experience! It was a really good car in pretty good condition. Their customer service was great, specially Azzizi Gilchrist. She was so friendly and helpful. I’ll be back for sure when I need to rent a car again. Thanks!!
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March 2023 by Scott Bolgiano
My Enterprise representative Azzizi Gilchrist was awesome. She found me the perfect vehicle (which was almost new), had it ready for me when I arrived and was a pleasure to work with. Thanks for a positive experience!
