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March 2024 by Karen Bashir
Khin at the Rockville location is very helpful. Had a great experience at this storage location.
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March 2024 by Sabra Gelfond
Kin at the front is always sooo helpful! The place has easy access and exit
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March 2024 by fredis sagastizado
Ms. Khan Pakchan provide me with great help and valuable information choosing my storage needs at extra Space Storage, Ms.Khin gave me a clear and detailed information about the cost of the available units in a very professional and courteous manner also her customer service was excellent, I have been renting a smaller unit and now I’m planning to move to a bigger unit at the same location unlike the previous person working on the front desk I really appreciate Ms. Khin going the extra mile to make it easier my storage needs.
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March 2024 by Azmeraw Tadesse
One of the best Customer service experiences of all time she knew what she is talking about. We need more people like her keep up a good work way to go thank you.
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February 2024 by Alberto Aguilar
Customer Service is excellent, Lillian Silva, is very professional. she makes you feel very comfortable even at closing time. Give her a raise. I am new to this storage so my rating might change as my experience with the rest of Extra Storage Space experience, is yet to come.
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February 2024 by Stace Kimmel
Very clean and friendly staff.
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January 2024 by Paulo Barbosa
Wonderful service with Mrs. Lilian. Very attentive and friendly. Thanks.
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January 2024 by Juan Ventura
Lily was very helpfull
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January 2024 by Alexa August
Great service. We had issue with our storage lock and management was able to help resolve the issue in timely manner and provide us access to our unit quickly. They are very friendly.
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January 2024 by Brandon Vidaurri
Awesome service
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January 2024 by David Hoang
Awesome service! Best in the area
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January 2024 by Karen Noyola
I have been with this facility for about 3 years and have worked closely with Ms. Lilly the facility manager. All I can say is she has excellent customer service! Ms. Lilly is very hands on, respectful and professional has always addressed all my concerns. I strongly recommend the facility in Rockville.Extra Space Storage is very fortunate to have this caliber or leader/employee.Karen Noyola
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December 2023 by Stephen Baker
Awful place and they don’t show any care for renters when there was water damage to many units except mine. But I was near units that were damaged by water, and they hired service pro to break into units, wrap the contents in plastic, and toss the contents back into the units with heavy being tossed over light objects and over expensive tools own. I received no compensation for the hours of work needed to find things and finding things damaged. Instead, as I am going through the mess created by service pro, management complains that I have too much scattered while trying to figure out what is what, and finding damaged items. And I am not going to mention the numerous rent increases only a couple of months apart. Moving out. Getting out of here as fast as I can!
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December 2023 by Fred Baffour
Always great help!
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December 2023 by Emmanuel Fosu
Thanks Lilly! Great service and location
