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December 2023 by A. M.
Needed a unit in a pinch, Lety was super nice and helped me find what I needed. Thank you for the great customer service!
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November 2023 by Batya
I want to command Daniel Mattis for his excellent service. He has made my rental experience very seamless. He patiently walked me through the process and went out of his way to ensure that I was satisfied with my selection. Thank you for your genuine care and help Daniel!
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September 2023 by Elissa
Great team at the front desk who made it easy. I had reserved a space and needed a slightly larger space. They made the transition effortless. Space in the storage facility is relatively easy to access. All based on elevators but it works fine.
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September 2023 by Genesis Roberto
Great service, in and out and check-in, and the staff were professional, efficient and on it. They knew what products they were offering, what special were going on, and marketing was flawless. Plus, facility is clean, elevator only goes to your designated level, and there is always ample parking. Lastly, I was able to snag a medium size unit within a 24 hour notice, initially reserving online and then they called me to confirm. I'll pick this location again for storage needs if within my proximity!
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September 2023 by Tim Rutherford
Daniel was super helpful! We booked our unit weeks before our move across the country. When we arrived we realized that our chosen unit was a little too small (because of a support beam) and we needed a different configuration. Daniel helped us pick something that perfectly fit our needs. The price was reasonable versus other options in the area. The security here seemed to be much superior to what we experienced in Denver. The interior of the building was very clean and the parking for move in / move out was covered and plentiful.
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September 2023 by Maria Elena Salientes
Daniel M was exceptionally patient, personable, and thorough explaining my options. I appreciated getting the chance to walk through and view what I was reserving. Site and units are clean and the temperature was comfortable. Elevators are quick. Dollies for anyone's use are available on the ground level. Locks and other packing supplies are available for purchase
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September 2023 by Sharon Leathers
Lety, the store manager, was super helpful to me. She's very customer friendly. She went over & above to help me with my account and the best options for me. Thank you Lety for being so amazing!! Week recommend Extra Space Storage to friends! ?
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August 2023 by Alyssa Keskula
Super clean! Daniel was incredibly helpful and went above and beyond to help get us set up with our unit - he was also really nice (despite having to stay after closing time to finish getting us set up)! Can’t recommend enough.
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July 2023 by Samuel An
Daniel M was an outstanding agent who went above and beyond to meet my needs:1) Choosing units - Dan recommended and showed various unit options to consider. Understanding that I preferred medium to large-sized units facing one another, he provided a tour and showed as many different combinations as he could given what were available. After this extended tour, I felt confident in what I wanted and what they could provide. This was customer utility maximization.2) Lease/Payment options - Dan was fully transparent on what options were available. What the website does NOT make clear is that under presumed rental/lease agreements that prices are likely to increase at specific intervals. So imagine after 3 months you find a notice that the monthly rental will increase by ~ $60-$100. Dare I say Bait & Switch? No customer - no one - wants to feel swindled. No one. But Dan walked us through longer-term rental options that would lock in the rental price, which is what customers EXPECT. Customers want and expect stability. Dan was transparent in the company's policies and he made sure the customer felt heard.3) Conclusion - In the end, we were able to get the unit arrangements we wanted and the locked-in-price we wanted. Dan was instrumental in this process. Companies need more people like him.
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July 2023 by Abc 8264w
The storage facility is clean and tidy, the management & staff is polite and friendly. Prices are reasonable compared to the competition. Looks like a good place to store my stuff! No problems so far.
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July 2023 by Charm Wright
Lety Fuentes provided me the best customer service I have ever received. She was friendly, personable and empathetic. Lety provided me with all details I needed and answered any questions that I had. I will and would definitely recommend her to anyone needing assistance getting a storage unit! All smiles!!!
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July 2023 by Renee Karim
Best prices, Excellent Manager on site to guide you.Clean , safe and available restroom for customers to use.Was good experience for me to find the Rockville location .
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June 2023 by Romulo Huezo
Storage facilities are convenient, secured, clean, and easy to rent the spaces. Elevators are big and they provide carts to move boxes into the storage. Just be prepared to use the app and have your phone handy to access your entry codes. Excellent place to store your valuable’s. Furthermore, the prices are reasonable and competitive according to the size of the storage unit.
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June 2023 by Kaprice B
Exceptional customer service, all around the board. From beginning to end; from the moment, the first call was placed to the new customer line. The gentleman was helpful. As I have never rented storage before. Any questions I had; he was able to answer. I was sent an email with information to complete the process. Less than 1 hr of getting off that call. I received a call from the location I chose to look at from the manager Lety. Way to follow up. A+. The same day I showed up at the location to look at the different storages I was helped by Daniel M. He was very knowledgeable, friendly, and professional. He made me feel like I was family. I had lots of questions & I was unsure. He helped me choose the best size storage. Daniel was patient. He was outstanding. I don’t know if all the locations offer OUTSTANDING customer service like what I received at Rockville Stonestreet; Thank You. I will continue to choose this location in the future. JOB WELL DONE.
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May 2023 by Kiggundu Mukasa
I recommend Extra SpaceI especially liked the security measures they have in place to protect your goods.Working with Lety was the icing on the cake. She is welcoming and very knowledgeable. Explained everything needed to help me make an informed decision.Five stars Lety