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November 2023 by John T.
Excellent efficient service at reasonable expense. Good online service and response. Good communication while waiting. Knows Toyota cars.
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July 2023 by Walter BlueBass
Satisfied with a job it was redone here. Had to pay more instead taking my car back to the shop where I had a bad experience. I recommend this shop.
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July 2023 by Derrick
Excellent service! Very professional and honest. First time going, but Golden Gears will be my go-to mechanic
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June 2023 by David S.
I stopped going to auto dealers for the maintenance and repair of my Honda CRV years ago. the bills were ridiculous and the repairs questionable. In Golden Gears, I have found an excellent repair shop that focuses as much on maintenance as it does on executing repairs. This is critical because the repair shop I had been going to was strictly focused on repairs, but not on maintaining the vehicle. During my first visit to Golden Gears, they recommended replacing the brake fluid, something the previous repair shop never recommended. Finally, Golden Gears is scrupulously honest and only recommends repairs and maintenance that are essential. This is a trustworthy mechanic that doesn't run up the bill, and that is a rare quality in the auto repair business!
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May 2023 by Steve Caron
I was visiting family in Bethesda (from Canada) when I developed an issue with my Audi Q5. Based on my research I had Sam and Golden Gears do the work. Sam and his team were very professional. They went above and beyond to get me back on the road. Work was done on time and on budget. I would recommend Golden Gears without reservation.Services: Steering & suspension repair
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April 2023 by Ed
I am so proud of my friends at Golden Gears for all these fantastic ratings. We've been going there for 20-plus years and I completely understand why they are so high. I could go on and on but three words should do: Skilled (amazingly so), Honest, and Caring. The first two are critical but self-explanatory, however, they also truly care about their customers. For instance, Sam does not just say, "Here's what has to be done"; he'll take the time to say, "we can do it this way, or this way or this way." Truly personalized service. And speaking of service, JoAnn and Voula at the front desk are fabulous; they flawlessly handle billing, scheduling, and any questions we have. Forget about phone systems that say press 1 for this and 2 for that: you call, they answer. This company takes the stress out of car repair and actually makes it a nice experience. Simply the best!Services: Transmission
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April 2023 by Carolyn W.
I took my 2016 Honda Accord in for a regular servicing and was impressed by several things. First, while he found some additional work that needed to be done, I knew from a sound my car was making that that additional work really did need to be done, and he told me that some other work didn't need to be done, even though it is often part of a regular servicing and he easily could have sold me on it. Second, I had asked him to have the car ready by a certain time given a commitment I had and it was ready with time to spare. Third, I had asked him to re-fasten something small under the front of my car which, while not a big deal, was really a body shop request and not a mechanic request. Not only did he agree to do it and did it for free but, on his own, he touched up the paint on the front fender--for free and without being asked--which was related to the same "curb confrontation" that had caused the small piece under the front of my car to become loose. (2016 Honda Accords have a very low front) Thank you, Sam!
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January 2023 by Barbara Wise
One cannot find a more dedicated, professional and reliable shop to service your vehicle. This is a wonderful, warm family run business. Sam is brilliant and fair in letting you know the ins and outs of the issues with your car. Great car care! Noone I'd better!Services: Engine repair
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September 2022 by Rosalie W.
Various cars for my teens or me have been in need of repair or diagnostics. Sam and his team are prompt, take the time to explain the problems, solutions and options, and always come in with price estimates lower than the dealers. I plan to always take my car(s) to Golden Gears!
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July 2022 by Thomas E.
As always, the service and the quality of the repairs is excellent. Thank you Golden Gears.
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May 2022 by Jennifer S.
Golden Gear has been my mom's go to for automotive service for over 15 years, and was also highly recommended by Jarrad. I took my 2017 Ford Expedition to get the front brake disc and rotors done, they were very quick and thorough. ONLY fixing what needed to be fixed and they were able to match and do better than Sheehy Ford in Gburg, THANK YOU SAM & JOANNA!! I did go back to check my rear brakes, they did check on them and said that it did not need to be done yet, and while my truck was in they replaced a rear blinker light FOR FREE, I greatly appreciate the kindness and service. Family owned businesses like this are such a gem!
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May 2022 by Randy Stogsdill
When I brought my 2001 Xterra in, I was fairly certain it had come to the end of its life. Not only did Sam not flinch at the age of the vehicle (like I’ve gotten from some other shops) he did an extremely detailed evaluation of the vehicle and called me later that day to let me know his prognosis. As it turned out, repairs I had recently done elsewhere had either not been done or would completed very poorly and the problem was not claustrophobic. Sam even reassured me with routine maintenance I should be able to get several more years out of my vehicle. Everyone on his team is knowledgeable, friendly, and demonstrate they value their customers and do quality work. I also appreciate that they make every effort to get your vehicle back to you the same day by not taking in more work than they can complete. While I hope I don’t have a reason to return soon - when I do need vehicle work done in the future, this is the only shop I will be going to.
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May 2022 by B. Briggs
What a pleasure to have found someone to do service on my Benz at a significantly lower cost that the dealer - where we never take cars after warranty. Sam is incredibly knowledgeable, runs a well equipped, CLEAN shop, and will offer detailed explanations/options if needed. A++
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April 2022 by Jeremiah Nicholson
Excellent service, clean shop. The mechanic is very thorough in his work and will explain everything to you in clear detail. Prices are fair and service is fast but not overly rushed. 5/5.
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March 2022 by Katherine M.
Just got a new car, and since it was bought in Virginia, it needed an inspection. I was honestly looking for the closest certification place from my apartment, and this was not, but it had the best scheduling, with appointments available the week I needed them. The people I encountered were very nice. The owner was honest about everything my car needed, and all the options I had to do so. It was very affordable, very quick, and I had a great experience.
