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January 2024 by Natalia P
Stop charging so much for items you’re getting for free. I am not supporting good will any longer. There are many other thrift stores that aren’t looking to rip people off.
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December 2023 by TC B
Growing up it was always reinforced to me to give to others, and Goodwill was one of those charities that was respected in our community that gave back to underprivileged, provided educational and employment teaching opportunities, and gave back more than they received. Thus, the 2 stars- otherwise it would be 1 star. Unbeknownst to me, Goodwill is now a franchise opportunity. The Goodwill thrift shop in the town next to me- the owner is a multi-millionaire based on owning these stores. The prices in the thrift stores are outrageous and I am not sure how people down on their luck afford to buy badly needed clothing items for their family. It saddens me that Goodwill has become focused on profit versus giving back to the community.
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December 2023 by Tray B.
Growing up it was always reinforced to me to give to others, and Goodwill was one of those charities that was respected in our community that gave back to underprivileged, provided educational and employment teaching opportunities, and gave back more than they received. Thus, the 2 stars- otherwise it would be 1 star. Unbeknownst to me, Goodwill is now a franchise opportunity. The Goodwill thrift shop in the town next to me- the owner is a multi-millionaire based on owning these stores. The prices in the thrift stores are outrageous and I am not sure how people down on their luck afford to buy badly needed clothing items for their family. It saddens me that Goodwill has become focused on profit versus giving back to the community.
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August 2023 by Bee B
STOP CHARGING MORE THAN THE BRANDNEW PRICE FOR YOUR ITEMS! You can literally get items cheaper at the store they were from, than you can from your “thrift” store. Did ya’ll forget that these items are DONATED to you for FREE?? You are not a vintage specialty resale shop, nor a consignment shop paying people for the items they give. Go back to your old model, or you won’t have many customers left. You leave the original store sticker price on them, or the old yard sale sticker on them, then put your own sticker on too that is MORE than the store/yard sale sticker. If it didn’t sell at a yard sale for 50cents, what makes you think you can get $5 for it??
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February 2023 by Lily
Fine Goodwill store. Nothing terribly remarkable. Employees seemed friendly, checkout was quick. Typical Goodwill prices.
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August 2022 by Alex Morales
It’s Closed. That shut it down, don’t come here
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July 2022 by charlie s. (Charlie)
Bring back fitting rooms for stores. At least in Missouri
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March 2022 by MMA Technique Of The Week
I used to think I was donating my goods to be sold at a discount to people who couldn't afford them, not to be sold online for top dollar so you guys can get as much as you can and don't pass along the savings to your customers. I'm sure people would love to know that. Plus your outlet stores I'll run like a third rate garage sale the way you allow your managers and workers to talk to people
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September 2021 by Angela Mounce
Ouch! Goodwill…. $20 you should at least clean them for that. I’ll pass….London Ky
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June 2021 by NRG partner
I am immensely grateful for the options and prices I found at Goodwill. Keep up the great work.
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September 2020 by cathy barry
The Goodwill store in Somerville today disrespected me as a customer! Merissa the manager can tell anyone for no reason to leave the store.A store that is suppose to be good will! This is the first time in all the years going to Somerville that anything remotely like this has happened.My apartment is furnished by goodwiil.I donate all the time my things to goodwill.I was upset because after having surgery I could not carry 15 items back for $5.00. I did say if I was manager and a customer that shopped and donated all the time unexplained this to me.I would have given the $5.00 back.I am now afraid to go in any store because of this!! I lost more then $5.00 that day..
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November 2019 by Samantha James
I have been a customer of goodwill for over 10 years know, I special buy from the store in Boiling brook in Rockville, MD.
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June 2019 by Tejas M.
Their phone system at the stores is all messed up. Regardless of which store you try to call, you can not get thru to the live person and the system will automatically hang up on you!
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March 2019 by A.H T.
very lively environment
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January 2019 by Trinell Payne-Scott
Great Company
