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March 2024 by Kerri M.
Very attentive to detail and responsive every time we called. Ours was an out of state move. Highly recommend this moving company.
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September 2023 by Takatyun
Had a great moving experience with these guys, the Packers from CO, driver who delivered to PA, all awesome people. Pricing was adjusted accordingly so I did pay a little more. Did not have them move fragile items other than a TV which came in perfect shape. They may have done a little overestimate for cu. Ft but it was ballpark accurate.Shout out to Tomas from CO, and the South American 50 year old driver champ!! (Sorry forgot your name!)Dispatch relayed necessary info, and had payment doable over phone/card. Final payment was via certified check. First payment via Steve was simple and easy as well. Never heard back from him but he was pleasant to speak with as well.
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February 2023 by Darlene S.
NO,NO NEVER USE THIS COMPANY... Lost the footboard to my bed. My husband's bed was missing parts. Broken valuable glass pictures, not wrapped properly and arrived broken, Jewelry from a box that they broke was found on the floor of the moving van. Valuable vases were not bubble wrapped and were found broken. Lock to an electric bike was found to have a part sheared off. (the lock was for a Harley motorcycle) so you know it was strong. Bedding was found with garage stuff. Lamp was sheared off on the bottom unusable. Stuff was all mixed up and 15 boxes were not marked..... Terrible job over all.
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October 2022 by Babe F.
DO NOT USE. CUSTOMERS BEWARE!!!! Absolute worst experience from start to finish. HIDDEN FEES, BROKEN ITEMS, POOR COMMUNICATION, HORRIBLE TIMELINESS, CHAOTIC DROP OFF, UNFULFILLED PAID FOR DUTIES. The actual movers (third party hires) were nice and we felt so bad for them, there was only 2 people doing everything and one was a literal child, MAYBE 12? at the oldest, doing all this moving. The Green Planet Movers and Eden's Moving Services INC BBB who is apparently synonymous, customer service is absolute trash. So rude, no communication, not transparent in regards to any part of process at all. Ended up costing $3k more than what was originally quoted, as they sneak a ton of fees in after they have your stuff and then hold it hostage. Took 28 days to get our delivery, every time we called customer service, be it (in quotes because likely alias's, they don't even have last names in email signatures) "Candice", "Eric" or "GARY G."(the rudest of them all), they were not helpful and have horrible attitudes. We should have known better, we should have been more thorough and not so trusting, so if you are reading this, RUN AWAY. Along with so much of our stuff looking like it was transported in a tornado, very clear, large bold writing like FRAGILE & FACE UP and which room to put in like kitchen, closet, bedroom, bathroom, living room, was not honored at all and so many things are terribly damaged. They were suppose to arrive at 9, came at 11, took 2.5 hours to messily stack boxes where ever it fit. They couldn't possibly honor the part where they are suppose to reassemble your furniture because of the awful way they stacked all the boxes and items. Genuinely the worst service and moving experience of all time.
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December 2021 by Karen O.
If no stars was an option - that would be the rating. We would not have chosen this company but they were subcontracted (weren't aware the company we contracted with would subcontract it out) - when they arrived we were told some of our boxes were "large" boxes instead of medium boxes - tacked on an extra $700 but it was after 5 PM so unless we wanted them to come back another day - had no choice. The foreman then told them (and completed the paperwork to that effect) that we did not have to pay the additional that day - that we could pay the additional upon delivery of the item. 2 days later get a past due notice for additional fees and late fees on top of that. The operations mgr called but would not let me speak. Now "holding hostage" and will not begin delivery process until additional fees are paid.
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May 2021 by Bridgie R.
This company was hired to move my sister cross country. She was quoted around $1700 for the move. They showed up, made us pay $4,000 more than was originally quoted knowing there was no other choice since it was move out day. They were rude and unprofessional during the moving. Showed up with a contract that was heavily redacted and full of marker corrected information that was never explained because the four movers, who were all teenagers, barely spoke any English which is not an issue aside from the fact that as a result the contract was not fully discussed nor were questions answered. They all acted like they were doing us a favor and that we were all a major inconvenience. They had no boxes and offered none of the white glove experience they promised. Now it is 13 days from when they took possession of my sister's stuff and are calling and trying to extort more money by claiming her normal two lane road in downtown Kansas City is too small for the moving truck and she will need to pay another $600. When she refused, because she already paid $6000 in full for her move of a three bedroom apartment, they are saying she is denying delivery, which is a lie. She wants the delivery she already paid for. Scam artists and liars who take advantage of people. I would advise NEVER USING THIS COMPANY. Please do not say "Sorry, you booked through a broker" Your company is doing the moving and creating the situation. Charging more is annoying but its the disregard for people or things that is truly disgusting. You stole a whole family's life and are holding it hostage. Shame on you.
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March 2021 by Garydavid Royce
By far the worst move we have ever encountered (moved 10 times). Long story short, all of your items will be broken, no joke and they won't do anything about it. Stay far far away.
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February 2021 by Lysa A.
BEWARE - Shady practices, lost and damaged materials. If there was a way to post zero stars I would, but I hope you will consider yourself warned. You are better off throwing your belongings away than trusting them to this den of thieves! At least then you would know what happened to them!! They not only charged way more than planned, (and demanded the funds in cash), they lost a KING SIZED mattress!! In addition it was clear that they threw my belonging around carelessly as they broke both dressers, shattered containers, etc. Most frustrating, they have atrocious customer service! They are really only effective in hiding the truth and delaying any efforts to settle for the damages and losses. Calls go unreturned for weeks and there is always another excuse or request for additional information. Their entire process from start to finish exhibits just about every scam in the book. I'll be reporting to BBB, state attorney general etc., but am resigned to the fact that I will have to mark these losses to experience as I am certain I'll never see a dime in settlement or any of my belongings again. You can make a more informed choice and AVOID this company at all cost!
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December 2020 by JL L.
Used this company to move from Denver to Orlando I didn't have many items since we drove our major stuff the week before ourselves but had stuff left over that couldn't fit in the first move. When we received our stuff we had a broken 50' TV, fishtank, two broken lamps and shades. We packed them very securely and wrote fragile on the boxes, they obviously did not care about that and had to really handle them very poorly to damage my items the way they did. This is not the worst part... When the pickup crew arrived they loaded my stuff I had a clear case of liquor about 1k worth which included white Hennessy and aboout 6 cases of sparkling water and frying oil, all of this was for our new restaurant in FL. Prior to the move we told the inventory guy about these items he said it would be no problem. While going through the contract with the movers on-site I saw a no liquid form and said well as you can see you just loaded liquid should we take them off its alot of money. The movers told me they usually don't take liquids but that they will get them delivered for me. I felt confident especially since they were in clear packaging and they could clearly see what it was. My liquor and waters were not delivered but my oil was which is also clearly a liquid. I am extremely hurt by this process not only did they steal a thousand dollars of liquor they broke my stuff. All they had to do was say sorry we can not take your liquor we cannot in no way transport liquids you will have to find another way because it will be removed from the shipment. I would of just drove it out myself since we still had to drive a car down to FL. But I figured I was spending $1,800 for a super small move and I'm driving with my kids so I will let the movers i TRUSTED take it. I complained to the company they had a manager I think his name was Brian call me and he gave me the "to bad so sad" speech. Said he would talk to his crew but they don't take liquids. I explained that I understood that but they shouldn't of loaded them then and asked to speak to someone higher up. He refused and said I'm the GM and my the owner doesn't talk to you guys. I was just like wow. PLEASE!!! stay away from doing business with this company they are not trust worthy and do not care about your stuff and the GM is not a nice person he also could give no care about your stuff so why would he care about yours I will attach a picture of how the water was sent so you can clearly see its water it was not boxed the liquor was the same way and the oil that did make it to me but not my liquor. But you don't take liquids Yes it was booked by a 3rd party but this company still picked up my item and dropped them off. This company still stole my liquor instead of refusing to take it (in a clear case) and this company damaged my stuff, which their insurance company is now refusing to pay for. And the manager cared less about my situation when I spoke with him on the phone, they are the worst moving company I have ever done business with. I wish I would have read the reviews!!!
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December 2020 by Courtney B.
I started out pretty optimistic about the move. Then when the Forman got to my house he refused to take some furniture I had listed with the intake and some were as simple as milk crates even after refusing my couch. He also was hitting on my friend that offered to stay and handle the pick up since I already left to my destination. The intake told me all the stuff I had listed wouldn't be a huge deal and I'd even have extra space. So my couch got left in Colorado. When I did get my things. I was missing 7 boxes. The only good part about my move was the drivers and people who brought everything into the home on my delivery. They were wonderful and so so helpful! They also kept in contact with me regarding my missing boxes and let me know they did indeed find them on the next stop and was going to work on transport. I did eventually get my boxes. However, I lost so much money on this move due to the couch not being brought.
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July 2020 by Elizabeth S.
I was told specifically by International Moving Group that my delivery date would be my actual date. I called this company who they unfortunately work with and they told me "the date is when your items leave our warehouse". I was told that even though it says on the contract that my goods will be delivered within 21 days OF the move that it's actually from and those words mean the same thing". Customer service was horrible, and they've been storing my belongings in Denver for two weeks now with no update. DO NOT WORK WITH THIS COMPANY!!!!! Scammers, unprofessional and horrid.
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March 2020 by Melanie Knight
‘Immediately charged $1000 more when they showed up. Wrapped a few items in old used torn cloths and charged full price for packing material. Said our cubic foot was doubled. Not true. There was once nice person in the office but the others were nasty and were threatening us on the phone to pay the balance immediately. Please do yourself a favor and educate yourself and do not use the brokers that contract. There are better moving companies out there. Items arrived with rubbed spots in furniture, bookcase was destroyed and boxes were wet. Delivery guys on receiving end were fantastic. The res of the experiment was horrible. Don’t make they mistake we made.
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December 2019 by Gabby -Ray
The Service was excellent. Moving personnel were great and handle everything at both locations very professionally. I will recommend Green Planet movers to all my friends and relatives.
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November 2019 by Selina M.
I do not recommend this company! They damaged multiple walls in my home resulting in over $1000 in damages. The items were also damaged and My washer and dryer and destroyed. Company doesn't answer when I have called and emailed. Completely disgusted with the price we paid for this company! STAY AWAY
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November 2019 by Dammy Ajas
It was a really great experience with this mover. I doubted them at first, but when they showed up few hours before the earlier stipulated time, I knew they know what they are doing.
