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March 2024 by Toteona Gray
Just a really unfortunate experience.The first representative I worked with helped me begin the process as a walk in which was amazing.However; when I attempted to follow up and submitted requested documentation I couldn’t get a hold of her.I came in in person to submit the documents but she was with a client which is understandable.I asked the front desk if I could drop off the documents (on my phone unfortunately) but since she was with a client I wasn’t able to.The front desk lady didn’t offer to take a message on my behalf or troubleshoot in anyway my situation.I continued to inquire because she was of little assistance. I asked when Carlotta would be free and she said a time but clarified that the call might go over. Which again is understandable.At this point she still isn’t offering any further trouble shooting so now I am frustrated.At the point I ask if I can get Carlotta’s card again so that I can email her instead. The women sarcastically points to the correct card. At that point I am beyond irritated and snippy.I leave and email one or two documents on a Friday.I email the final document on a Sunday.Both times I kindly ask for the Acknowledgment of receipt of the documents. I never hear anything back from Carlotta. I call Monday because since our first meeting I hadn’t received or heard anything from this women.They say that she was out of the office.At that point I go in to cancel with this office.They transfer me to Laura Browning I believe who comes back shortly after and says it will be 600-700 for each tax return?That is the wildest thing I have ever heard.I literally have one form to submit for one of the years.So, how is one form costing 600-700 to file?If you didn’t want me as a customer or I did something to somehow offend or upset someone perhaps find another way to address it?I can’t say for certain that what happened but I am no accountant but the numbers aren’t adding up…..I went here because they had great reviews but my experience was unfortunately very poor.I am not sure what happened to have this outcomeI wouldn’t have reached out several times if I had a responsive person. Again I didn’t receive any emails after our initial visit confirming anything or following up etc. when I did submit documents I never heard back.As far as the secretary when you are trying to trouble shoot something in a company and you don’t even work there it is frustrating. If the women would have just have better customer service skills and problem solving approaches then I would not have been irritated. As a customer I should not have been the one trying to explore and navigate solutions alone and there is a “employee” there that could help make it more seamless.It was an absolutely unsatisfactory experience.I hope that no one has to have the same one as me.
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March 2024 by James Carlson
Very professional service.
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March 2024 by John Strongman
My tax advisor did a very good job - keeping things simple but thorough and friendly. I look forward to working with her again next year
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February 2024 by koorosh zargaroff
Cost was too much
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February 2024 by Chris Cox
This H&R block location is the only place I go to for my tax questions and filing needs. Great staff, well managed!
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February 2024 by Carol Silva
My experience with H&R Block and mainly Judy Dudley is amazing. My 3rd or 4th year with her without any regrets.Also, the virtual process is very fast.I totally recommend.
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September 2023 by Sean Hart
Walter was an excellent tax professional.I highly recommend the Rockville branch for filing your personal taxes.
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May 2023 by Queen A. Adetutu Olajumoke
I highly recommend H&R Block for personal tax preparation and filing!
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May 2023 by Queen A. Adetutu Ola
I highly recommend H&R Block for personal tax preparation and filing!
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April 2023 by Magnolia Clips
this was a terrible experience, I thought I could trust your company and instead received the worst service, I had to point out the 10k we put in our daughters college fund had not been included so last minute the person who did my return included this, I seem to know more about tax deductions that you, also was never explained why my new energy star windows were not calculated as a deduction, I inquired but haven't had a reply. I deeply regret using your service
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April 2023 by Bonnie
My tax specialist, Walter Turchi, did a fantastic job with my tax return. He took his time during the process and patiently explained to met the technical terms I did not understand. He even referred to his colleagues when he needed to double check on the tricky parts of my tax return. His colleagues were also friendly and professional. I strongly recommend Walter and this H&R branch!
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March 2023 by Fredda Shere-Valenti
For the past two years, Carlota Cox has been my tax preparer. She was so precise and deliberate in reviewing my taxes not just once, but several times, to assure she dotted every "i" and crossed every "t". Last year I had surprises on my tax returns which I was not aware of previously (it was on me). But we discussed alternatives to avoid a similar occurrence and this year went more smoothly and I actually received a refund and only had to pay a very paltry amount to the State. Carlota is a treasure.
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March 2023 by Pierre Yourougou
H&B Block agent was knowledgeable and helpful.
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March 2023 by Simklay
I worked with Susan and she was extremely helpful and professional. I received a nice refund and was very happy with the experience. Thank you!
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February 2023 by Kelli Trotter
Bala was very helpful and did my taxes and extra papers in a timely manner. He explained what he was doing, asked questions if he wasn’t sure, and kept me engaged so I knew what he was doing.
