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February 2024 by Mercedes Bendeck
Always superb service from the team at Jiffy Lube Rockville. And Rocky truly exceeds my expectations and continues to provide excellent customer service every time I return. I travel from DC to this location only because of the reliable expertise and excellent customer service. Thank you!!!
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December 2023 by Bernadette C.
Most Improved MVP for Auto Care I've used this oil change and car maintenance service center for a number of years. In my most recent trip, they were very helpful, quick and efficient. I appreciate going in and coming out, fairly quickly. They examined my car and reported back everything that they recommended, I opted just for the oil change. There's always a coupon online, so be sure to look for one before your next trip. All cost have gone up, so every savings counts. They have a cell phone charging station and offer coffee and tea. It was a great experience and I'll definitely recommend this service center.
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December 2023 by Zeta
As a car enthusiast, I really trust the team on this place to take care of my car needs, they are very honest answering any question and leaving you with real solutions.
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December 2023 by AB Hutchinson
So it seems like businesses get busy close to closing, which is understandable. I really done like how my fiancé came in for an oil change, and they couldn’t get the air filter off. This is the only Jiffy Lube who doesn’t put their effort into doing things. Also, the young lady who checked us out, had an attitude when my fiancé asked a question. Now, I get it, it probably has been a busy day, and you want to go home, but body language says a lot. IF YOU DO NOT LIKE YOUR JOB, DON’T BE THERE!!
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December 2023 by Yevgeniya Topina
Always professional, always quick. I have been a loyal customer of Jiffy Lube in this location for years and will continue coming back.
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November 2023 by Ava Shulman
Best teamwork ever. Great crew who are helpful & easy to work with. They all seem to really enjoy working together & when you have a team like that you can’t go wrong!
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November 2023 by Jr Davis
Fast and efficient. Reasonable price. They showed me a couple of things that needed attention which was good. I Told them I only wanted an oil change and they completed the job.Would use them again.Service: Oil change
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November 2023 by Jenny R.
They took better care of my car than the maker’s dealership where I bought it. 100% recommend. The two different people that worked on my car both explained to me what they saw and was patient with my questions.
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November 2023 by Alex V.
Avoid this place at all cost. I brought my car here, they told me my brakes needed to be replaced. They broke the caliber bracket and had to tow my car to a dealer that charged me 3 times the cost and they didn't paid for the bracket they broke. Later I found they left the left oil tank plug loose. They are extremely incompetent.
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October 2023 by Steve Douglas
Went in for an oil change with a Chevy Malibu, left with a cracked intake manifold and permanent engine damage.I don’t often leave reviews, but this happened back in late 2022 and my car is still suffering. Heard a bunch of other horror stories about the Jiffy Lube here on Nicholson since then - never again.
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September 2023 by Angela Arrington
Yesterday was difficult, I went in for an oil change...a bit over due but nothing bad, however this time was different. This time I was taking my mom's car in for her per usual, but this time I had to update the contact information to me...my mom transitioned between this visit and my last. So between deep breaths i was able to utter the words that crush my chest everytime and give the information needed to put CoCo car into my name. I honestly don't remember the gentleman's name that helped me but his kindness and concern is something that the world needs more of. Thank you! I had my 4 y.o. twins in the back seat napping and the the team never asked me to leave the car, I needed the quiet while they slept. I neededa bulb replacementas well as they did the inspection they always do thank goodnesscause i don't always know. They even asked about the the floors and windows, i declined...but thet asked. So I had the opportunity to experience first hand some of the interaction between team members and again, I'm floored. They were kind and respectful to one another and helpful and responsive. There was all kinds of teamwork happening out there!! It was GREAT to see and experience. I have nothing but accolades to the entire team for my service and experience yesterday. Thank you all for you lr service and your commitment to excellence it was above and beyond I'll see you guys next time!
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September 2023 by Turja Costa
I needed a battery change and Ibrahim was truly very helpful. Service was fast, professional and I will be coming back in the future to Ibrahim.
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September 2023 by Maria Konstantinidis
the service was quick, efficient and OVERPRICED! i got a better deal at the dealer. will not be going back to jiffy lube again.Service: Oil change
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September 2023 by Weston D.
Dear Jiffy Lube Management Team, I am writing to express my sincere appreciation for the outstanding service provided by Assistant Manager Mohammad Nooraddini at your Jiffy Lube location #1272. My recent experience with Mohammad was truly exceptional, and I believe he deserves recognition, promotion, and a raise for his exceptional skills and customer service. During my visit to Jiffy Lube, I encountered a challenging issue with stripped lug nuts on my vehicle. Previous attempts at other auto service centers had been unsuccessful in removing them. However, Mohammad's expertise and knowledge proved to be the key to resolving this problem. Mohammad not only demonstrated remarkable technical proficiency but also exhibited exemplary customer service skills. He took the time to explain the process and the potential risks involved, ensuring I was well-informed and comfortable with the procedure. His professionalism and patience in addressing my concerns left a lasting positive impression. Moreover, Mohammad's determination and problem-solving abilities were truly remarkable. He successfully removed the stripped lug nuts, which had stumped other companies. His dedication to finding a solution, even when faced with a challenging task, exemplifies the kind of employee that any organization should value and reward. In light of Mohammad Nooraddini's exceptional skills, knowledge, and unwavering commitment to delivering outstanding customer service, I strongly recommend that he be considered for a well-deserved promotion and a raise. His dedication to ensuring customer satisfaction and his technical expertise are qualities that should be recognized and rewarded within your organization. I hope you take my recommendation into serious consideration and acknowledge Mohammad's outstanding contributions to Jiffy Lube. He has undoubtedly earned my loyalty as a customer, and I believe he is an asset to your team. Thank you for your attention to this matter. I look forward to continuing to receive excellent service at your establishment, thanks in no small part to Mohammad Nooraddini. Sincerely, Weston
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August 2023 by Paul L.
worst customer service, management and employees donot polite. forget to put stickers and more
