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August 2023 by Mark Hochberg
The customer service provided here is exceptional. Barry is extremely knowledgeable, helpful, and attentive. I've never felt rushed, always feel like he has my best interest when recommending a product, and goes above and beyond when making the sale and ensuring the delivery and setup are smooth.On my first purchase I bought a bike that had a manufacturing defect - Barry took care of everything for me. Amazing and nothing like you get from the larger stores.Highly recommend Johnson Fitness and especially Barry Fig in Rockville!
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August 2023 by Bill Cordes
Barry provided a thorough explanation of the treadmill options available, the pros and cons of each, and guided me to the perfect combination of features and price meeting my needs.
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August 2023 by irwin cohen
Bought a ping pong table and it was delivered on time and set up by a very nice and professional crew. Completely satisfied with our salesperson John!
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August 2023 by Haydee Flores
I did like the way I was not pushed to buy something, the person in charge the day I went did let me try the equipment and it was great that make my decided what I want. Nice place. I got my tree equipment the massage chair is great!!!
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June 2023 by Jezl
Barry Fig is the best. I live in upstate New York and reached out to him and he responded within an hour. He indicated that he could help me out and make sure that I got what I wanted. And did he deliver. He was able to get me exactly what I wanted and received it very quickly (within a week). Even after the order, he always quickly responded and was very pleasant. I highly recommend Barry for all your fitness needs.
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April 2023 by Thomas Finiw
Extremely knowledgeable help, with a great line of fitness products at all levels of exercise and price points. Even the least expensive lines are high quality and the top of line is a good value for all you get.
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April 2023 by Win
Barry Fig is an incredible manager, and even years later after purchasing equipment, he will continue to assist customers, even if not not currently purchasing something. Just great customer service!!!
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April 2023 by Dr N.
Truly great customer service! Our old elliptical had mechanical issues and, in shopping for a new one, we wound up at Johnson's in Rockville. While we liked some of the options, we mentioned to John that what we REALLY wanted was to repair our old elliptical, but that we'd been frustrated in our contacts with the manufacturer's technicians. Even though it potentially meant the loss of a sale, he gave us a service recommendation, which worked out well for us. We were quite impressed by John's helpfulness andintegrity. When our our elliptical finally does bite the dust, we are definitely going to go to Johnson's for the replacement !
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March 2023 by Asif Hassan
Barry is very helpful, knowledgeable and helped selection of work bench I purchased by comparing pros and cons of key features of a couple of models I was narrowing on . He also helped carry the bench to the car! Support local businesses!
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December 2022 by Jay Nichols
Great shopping experience. John K. was attentive and very helpful. He patiently answered all my questions and didn't push me into a decision. The delivery/assembly team was friendly, experienced and quick. The elliptical works great. I'm very satisfied with this purchase.
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December 2022 by Mark Zak
Our sales person (Barry) at Johnson Fitness & Wellness in Rockville MD is extremely knowledgeable about the treadmills they carry. He explained in just enough detail the features and benefits of several models. No high pressure sale. It was a very easy and confident experience purchasing our Horizon treadmill at Johnson Fitness.
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November 2022 by Melissa Jones
Barry is wonderful! I ordered a Matrix Rower and it was back ordered about 3-4 weeks longer than it should have been. Barry was continually in touch with me with follow up. He was very reliable. He called, emailed, and followed up when he said he would (even multiple times per week. Even though it wasn’t going to plan, and kept getting delayed (through no fault of his own) he still made sure to communicate with me and was very kind, understanding, and supportive. It is rare to find that in customer service these days and I hope your company appreciates you! I got the tower delivered a few days ago and it’s awesome! You have a customer for life in me!
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November 2022 by Mike Talevski
Barry is hands down the Best! We purchased a pool table and ping pong table recently and the entire interaction was great. We drove down almost 2 hours for the purchase, well worth it for the customer service we received ?.
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November 2022 by Pankaj Mendiratta
Johnamd Barry at Rockville store were simply awesome. John walked us through various treadmills and other equipment in the store, guided us through buying process ( which was very simple) and made it so easy for us make a decision. Will visit back soon for other needs for our home gym in the making ?.
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November 2022 by Jay Sadhu
Excellent experience with Barry. He knows his stuff, no pressure, super transparent and willing to go the extra mile to earn your business. From the first phone call to getting the equipment delivered and installed the process was frictionless.
