-
September 2023 by Leslie Itsara
Kaufman's auto is absolutely the best auto shop I have ever been to. They are very knowledgeable and prioritize safety while also being are very reasonable with suggestions and are honest. We took both of our cars (Toyota Sienna and Volvo XC60) to Kaufmans for the six years we lived in Bethesda, MD. I recommend Kaufman's to all of my friends in Maryland. We moved out of state recently and I haven't been able to find a similarly excellent auto shop.A few experiences:1. Kaufman's is honest - I had a foam piece in my Sienna window that that kept dislodging. I went to the dealer and they suggested to replace the foam, which would have cost several hundred dollars. I took it to Kaufman's and they quickly repaired it on site at reasonable cost.2. Kaufman's makes reasonable suggestions - They keep track of when my tires need rotation and this is based on wear of the tread. This is unlike the dealership who recommends early based on mileage without knowledge of tread wear.3. Kaufman's prioritizes safety - I needed my tires changed and they recommended slightly higher end tires for better safety, which I appreciate because it's a family car.They have built up a lot of trust over the years so I trust their suggestions.Even after moving out of state, I call for advice and they are helpful and kind. They are the service I miss the most from living in Maryland!
-
August 2023 by Maria Lugo
Kaufman's is simply the best. Let me start by mentioning that I have deleted all of my "bad" reviews (there's too much negativity in the world already) and have not written a "good" review in years... until today. I feel compelled to share my recent experiences with Kaufman's Auto Clinic because they have been overwhelmingly positive.A few weeks ago, I took my older car to Kaufman's because the ABS light came on, and my regular mechanic said he wouldn't be able to see me for, like, two weeks. Jordan, the owner, (or his son- I'm not sure!) looked into it and told me it was the computer and it'd probably make the most sense if I just got a new car because it'd cost thousands and thousands of dollars to fix, and my car was at the age that things would start falling apart. So I took this under advisement.I asked him if they worked on hybrids because I had been thinking previously about making my next car a hybrid. He explained that hybrids have an additional expense component with the battery that will eventually need to be replaced, and that I could get almost as good mileage with a Honda or a Hyundai. Another piece of great advice! So I bought a used Honda.I had the Honda's tires replaced at Sam's Club and took it back to them to have it aligned. They examined the car and determined that it really didn't need an alignment and sent me home today with all my hard-earned cash still in my pocketbook.I give Kaufman's a zillion stars... they are the epitome of integrity and are super-helpful in giving good advice. Looks like I have a new auto repair shop!
-
July 2023 by Maria L.
Kaufman's is simply the best. Let me start by mentioning that I have deleted all of my "bad" reviews (there's too much negativity in the world already) and have not written a "good" review in years... until today. I feel compelled to share my recent experiences with Kaufman's Auto Clinic because they have been overwhelmingly positive. A few weeks ago, I took my older car to Kaufman's because the ABS light came on, and my regular mechanic said he wouldn't be able to see me for, like, two weeks. Jordan, the owner, (or his son- I'm not sure!) looked into it and told me it was the computer and it'd probably make the most sense if I just got a new car because it'd cost thousands and thousands of dollars to fix, and my car was at the age that things would start falling apart. So I took this under advisement. I asked him if they worked on hybrids because I had been thinking previously about making my next car a hybrid. He explained that hybrids have an additional expense component with the battery that will eventually need to be replaced, and that I could get almost as good mileage with a Honda or a Hyundai. Another piece of great advice! So I bought a used Honda.I had the Honda's tires replaced at Sam's Club and took it back to them to have it aligned. They examined the car and determined that it really didn't need an alignment and sent me home today with all my hard-earned cash still in my pocketbook. I give Kaufman's a zillion stars... they are the epitome of integrity and are super helpful in giving good advice. Looks like have a new auto repair shop!
-
September 2022 by Megan Repoley
I went here because I had multiple coworkers who said they had amazing experiences at Kaufman's. For years I didn't listen until my dealership wanted to charge me over $4K for a head gasket repair after my oil had been leaking. Something didn't seem right so I wanted a second opinion. They looked at it for under 45 minutes. I never initially told them what the dealership said, only that my oil was leaking. He cleaned out the oil filter, drove it around, and said everything looked good. When I asked about the head gasket he said it looked fine, no cracks. I feel scammed by the dealership but now I know I have a trustworthy place to go instead. He was so patient with my questions, which as a young (ish) female with minimal knowlege of car maintenance, is gold. I live over 45 minutes away but I will now always make this drive for that level of service.
-
July 2022 by Andrew Melnick
Best of the best. Honest!
-
August 2021 by Jay Tucker
A colleague recommended Kaufmans to me. The service was great and the people there are honest. They didn't try to sell me something that my car didn't need. Really appreciate that in a mechanic. Will definitely be using them as my go to mechanic from now on!Service: Oil change
-
June 2021 by Cobey K.
Always honest and fair. I've recommended Kaufman's to many of my friends and associates over the years, Always get the same feedback, they are very happy with the services provided. I cannot say enough good things about this shop, they clearly know how to treat customers and provide excellent service and repairs.
-
May 2021 by kevin middleton
Wonderful experience, honest and delivers as promised. Fair, reasonable and responsible.
-
August 2020 by Kathleen Dehn
Great service. Excellent value. Super nice people.
-
August 2020 by Ray Hartman
Great service, in and out
-
May 2020 by Kim Dodson
I am so impressed with the work. Mike offered a quick diagnosis and recommendation to get my car back up and running quickly. The auto shop is taking every safety precaution possible during this pandemic to keep customers and employees safe . My car was returned to me freshly cleaned.
-
April 2020 by Linda Kaufman
Great service! Honest and reliable
-
April 2020 by Mike Smith
Mike and crew are awesome. Honest and helpful!!!
-
February 2020 by Roby Miller
DO NOT RECOMMEND. Very unfriendly and unprofessional
-
February 2020 by William F.
About a year ago, I used Yelp to find this place after my old trusted mechanic retired; and I have been very pleased with both their work and their reasonable prices. I would highly recommend them. They know what they're doing, they are easy to deal with and there is no game playing.
