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November 2023 by Stacy G.
I have shopped at Lands' End the catalogue for years and have never been disappointed. Their service is great and their return policy is even better. I had a very old winter jacket(about 2 years or so) that I never got to wear because the zipper broke on it. It happened to be the second jacket I had this happen to so I thought I was going to have to pay for a new jacket. Not only did they pay shipping back, they were having a sale so I bought a new jacket with free shipping on this. I sent the old jacket back that had the broken zipper which they paid shipping on and they sent me the full price of the jacket on a gift card since I never got to use it. I also got free shipping both ways again and a new jacket on sale. Thank you, Stacy G
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November 2023 by Derrick Hiebert
The store is nice, but quite small and mainly has traditional fit men's clothes with a better women's selection. I wish it had a larger selection of things we could try on, especially in fitted sizes, even if we had to buy online.
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October 2023 by Margo C.
I've shopped here many times and usually received good service--today an exceptionally kind and gracious person helped me at the counter and it really made my day. Clothing selections are a little limited but I've still consistently found good sweaters, shirts, and accessories. Sale items are usually especially a good value--I was able to find a very well priced sweater and shirt today for one of my sons and was very happy with these purchases.
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September 2023 by Jennifer Murphy
Sales people are always nice. Wish there's a little larger selection.
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September 2023 by Mike “Sutton”
Nothing is ever in stock in store or online! How is everything on back order?
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May 2023 by Lea Jessop
bad experience in this store. Staff are rude. Don't waste your time going here!
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April 2023 by Justin B.
I had a ton of items I ordered online that I needed to return at their store. I walked in with my huge box of clothes and Jana greeted me and directed me over to her table for returns. She was really nice and patient, despite that she had to manually enter in the barcode for each clothing item. I really appreciated the fast and friendly service.
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December 2022 by T
You can return items you purchased from their website at the store. You can use their in store kiosk to order anything from the company’s website, and the shipping is free. They have huge sales throughout the year. I bought a 250 dollar coat for 50.
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November 2022 by Donna Mack
Great service! I got lots of help returning and reordering items. Wish ever store had employees like the ones I encountered here.
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August 2022 by Anna H.
I've been meaning to write a bad review for lands end! I think this company is very deceitful! I ordered clothes for my 5 year old school (catholic school kindergarten) and asked about promotions on July 12. I was told none. I called about two weeks later on July 30 and was informed there was a sale. I asked for the sale price to be applied to my June 12 order. They refused despite my asking repeatedly. They told me I missed their 14 day window. I wouldn't ever shop here but had to and wanted to warn other parents about this unethical behavior before you get tricked into paying full price when lands end doesn't tell you about a promotion and then has an arbitrary deadline for applying a sale price. This has been an absolutely terrible experience.
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July 2022 by Shagoura
I love the sales! A friend and I went to the Land's End in Congressional Plaza in Rockville. I bought two colorful T-tops for a total of $25. My friend found a sweatshirt that she liked, but the size and color she wanted weren't in stock. A sales clerk kindly helped her place an online order. My friend was so delighted with the merchandise selection online that she ordered a second sweatshirt in a different color, plus some small items, all for a total that was less than the original price of one of the sweatshirts. NOTE: If you place an online order at a Land's End store and have the package shipped to you, there is no shipping charge. If you place the same order from home, you'll have to pay shipping. So, there's another good reason to come to the store!
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July 2022 by Karine Rafferty
This store isn't very big, but it often has sales on particular items. It's also convenient for me since I can return here what I bought online so I have no shipping charge.
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March 2022 by T.J. Welsh
You can return items you purchased from their website at the store. You can use their in store kiosk to order anything from the company’s website, and the shipping is free. They have huge sales throughout the year. I bought a 250 dollar coat for 50.
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February 2022 by Tsi Tsi McLure
I love buying from the Lands' End store in Rockville. The staff are very pleasant especially a lady called Asma. She shows great respect to her customers and she makes me feel like I am the only customer there. The quality of their clothing is great! I have so many pictures I have taken of different outfits from Lands' End. I have even bought some clothes for my sister and her young family and they coordinated, super cute!
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January 2022 by Emmanuel Sewell
Saga is a very special person and I enjoyed her help and professionalism. Will always go there.