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November 2023 by Moris Melendez
Great associates at the Rockville, Md location. They are very friendly and will go above and beyond to find the product you are looking for if they don’t have it on hand
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August 2023 by Kevin Neuman
Great customer experience. Staff is very professional, experiienced, and open to any questions. They'll help on any inquiry you may have. 100% recomend this store.
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August 2023 by Erik Mayo
Great Service. Knowledgeable and helpful staff
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July 2023 by Haia Perlmutter
Very professional, good customer service, great prices.
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July 2023 by Debra T.
The overall experience was good. They are very organized from ordering, to delivery, to install. Be prepared to dish out the full amount before they do the work. I was not happy about that. They said they put half in escrow. The flooring was LVP and the contents should have been shuffled before install to alleviate a drastic light piece among the darker ones. They definitely should end the install with a vacuum job. Lots of tiny pieces from I don't know what on floor, table, and counter top.Did not cut quarter round trim on end correctly.
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June 2023 by Jasmina Varagic
It was a great experience. Very knowledgeable, professional, and customer friendly staff.
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June 2023 by Andrew Webster
Picked up an huge order. Staff was super friendly and helpful
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March 2023 by rachel maines
Ty the Rockville manager and Will were excellent, Pricing, materials and installation were all well priced and beautiful. Brazilian Koa upstairs weatherproof herringbone and shiplap downstairs, installation was beautiful. Pricing very good as well
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March 2023 by Tabard Inn Accounting
Always had good experiences with this location. Staff is very professional.
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December 2022 by Kaneisha C.
Absolutely horrible company. Installation was fine but when I noticed done some imperfections I called to get them fixed which is covered by warranty. It's been 5 months and nothing after repeated calls. I would never purchase from them again! Save yourself the headache and shop elsewhere.
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September 2022 by Bette M.
From the moment I walked in the store, Will was there to help me. Not only did he guide me through the process, he made sure all the moving parts worked well together, from selection to estimate to order to delivery to installation. And he followed up! Without exception, a rarity these days, everyone was professional, punctual, and personable. The estimator was an expert. The delivery company was exactly on time with my large order and had it delivered in no time. The installation crews were amazing. It was actually pretty astonishing and refreshing to experience such flawless customer service from beginning to end. I highly recommend this store and their staff as well as their delivery and installation companies chosen for our job. Well done, LL Flooring. Thank you!
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March 2022 by cheryl t.
They had the flooring I needed in stock today. Other stores have 2 week wait. Price slightly less than competitors. Customer service call (Sharon?) excellent and enjoyable to speak w. Max at the Rockville store has a nice sunny disposition. Only draw back was the need to go to the store to make final payment as a new customer. I would have appreciated paying for the entire order over the phone and not having to go in.
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March 2022 by Juan Guido
The customer service here is great, the guys are very knowledgeable. They go the extra mile to make sure you get what u need if they don’t have it they will try to help with alternatives. I highly recommend this place for nee homeowner or owner who have no glue about floors this guys will take care of you.
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March 2022 by Vamshi Krishna
Helpful staff
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November 2021 by Deborah Natale
Great choices and helpful staff. Bought an exclusive new floor product "Duravana" with a lifetime warranty, only at LL flooring 9mm thick, love this product.