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November 2023 by cax bows
Had a great experience coming here today. Edgar was great and was notPushy at all. Being in sales, I really appreciated that. He found what we needed and gave us a great price! I highly recommend coming to see him!
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November 2023 by Felipe Mrad
Edgar was awesome!! He helped us through the entire process and made sure my wife left the store with her dream mattress and me with my adjustable base! All for a lot cheaper than anywhere else we've been to. He was also the first person that had approached us and genuinely tried to help us out of the 5 different mattress stores that we've been to and was very patient and knowledgeable when answering all of our questions about mattresses, bases, pillows, and the whole mattress buying process. 10/10 definitely will shop again. We really appreciate how kind and thoughtful he was!
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November 2023 by Dede Dion
Had an extremely pleasant experience at Mattress firm. Fares was very patient and helped me get great deals! He’s also very knowledgeable about mattresses and addressed all my questions. I will definitely be back!
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November 2023 by Mahir Husain
Came in for a mattress and Fares was able to help me with picking out a new mattress. He provided suggestions and alternatives to any mattress I tried and didn’t like. He helped me pick the best one for me. He was also a pleasure to talk to and very friendly! Definitely would recommend having him help you out!
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November 2023 by Caren S
Fares was my man. I came here Sunday night in closing and was fortunate to have him helping me. He was so patient, knowledgeable, helpful, and nice. He stayed after hours to help me, without once pressuring me (or even letting me know that we were past closing!). He guided me to mattresses that were better-priced than I expected. The experience was wonderful and I love my new Stearns and Fosters mattresses.
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November 2023 by Patty
The salesperson, Edgar, and the store manager, Michael, are both terrific. Their customer service cannot be beat. They were so helpful and not pushy. I have bought three different mattresses from them and each experience was terrific. They run a very professional store. Highly recommend.
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November 2023 by Conso Rwiye
I meet Fares in the store, he was very welcoming and polite. I told him what I was looking for and immediately showed me different options, explained the deals given to customers. We came to find a good Matress that is within my budget. The payment process was fast and I was satisfied. Fares is a great sales person.
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November 2023 by Barbara Friedman
We are repeat customers of this Mattress Firm and will be back should we need mattresses in the future. They have high quality products, good sales, and quick delivery options. Our sales associate today, Edgar, was excellent and made the process easy and quick. Highly recommend.
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November 2023 by James Fagan
Process was quick, easy, and pleasant. The salespeople weren't overbearing while we tried out mattresses, letting us lay on them and discuss in peace. And when we were ready to purchase, Edgar was super helpful showing us pricing options, discounts, and accessories without trying to upsell us.
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September 2023 by Teresa Perrotta
Such an amazing shopping experience! Edgar and Michael were so helpful and kind. When we had a small issue with our bed frame they fixed the problem immediately. Highly recommend to shop here. The customer service is incredible!
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September 2023 by Leonard Lucas
Very pleasant experience. My salesman took time to get me exactly what I needed. I use to work at the store when it was Mattress Discounters. Brought back a lot of memories.
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September 2023 by chae kim
I bought my mattress from Edgar on Labor Day. They were very busy and had problems with computer. Edgar stayed after store was closed to get my order. I respect that he is very hard working, nice and informative.
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August 2023 by Elena Lapshyna
I was looking for a mattress for my parents in different stores and chose the Matrtress Firm Rockville. Only here I was professionally helped to understand what choice there is. A very attentive consultant, Fares, helped me choose the right mattress at a good price and good quality! Thank you very much for quality services. I will definitely be back when I update the mattress for different storesme and the kids.
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August 2023 by Tata Yummy Jay
My experience at Mattress Firm was lovely. Edgar was great! He was very knowledgeable and came across as honest and genuine. i was allowed as much time as needed to try out all of the mattresses i took an interest in. There was no pressure and i walked out of there with 2 high quality mattresses with even better savings. i enjoyed my experience - that's saying alot as i was with my very active toddler on a busy saturday.
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August 2023 by Jan K
We received great customer service from Fares. There was no pressure, he listened and helped us find the perfect mattress for us. Highly recommend!
