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January 2024 by Craig Locatis
We bought tires here several times for our 4 cars. Always felt I got a good price and good service - same day even if we brought our cars in on the afternoon.
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December 2023 by Karley Lauren
A special Thank you to Hakeem & Donnie for being so awesome!We arrived to Rockville from out of state in need of a tire plug. Despite being close to closing on the eve of a holiday they welcomed us with warmth & as valued customers. They explained in detail and with confidence that it could be fixed right away, which is exactly what they did! They took a stressful situation and turned it into a WONDERFUL experience. They both went ABOVE & BEYOND to provide thorough and outstanding repair work AND excellent customer service. Kudos guys, keep doing what you are doing! You deserve recognition for your hard work and professionalism, I hope this review helps shine light on your efforts. If you need your vehicle serviced, GO HERE, I highly recommend this NTB Location.
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December 2023 by Tin Lok Wong
We first tried this location after my wife had gotten a flat tire. She worked with Donnie and complimented the wonderful service he provided. He answered all the questions patiently and gave helpful advice. Unfortunately, she got another flat tire a couple weeks later and she was served by Donnie again. Anecdotally, service quality were consistent over time and professional.I subsequently took my car to NTB as the check engine light was on. I met Douglas "Doug" who is the new service manager there since 7/2023. Before taking my car to NTB, I went over to AAA and another third party garage explaining things I found so far on the car, AAA said before looking at the car, they need to charge diagnostic labor fee ~$170 an hour. The third party garage was just horrible as well. My wife reminded me of the wonderful service she got with NTB, so I figure to give it a try. They pulled my car in the garage and ran the engine code and basic diagnostic for FREE and cleared the engine code for me. I like to learn about how to take better care of my car, and I like to ask questions to understand more about my car. Doug was very patient with me and explained everything with clarity. Due to work schedule issues, I had to bring my car back on a busy Saturday without making an early appointment. They told me to drop the car off and the car was ready in the afternoon as they promised. It was clearly a very busy day for them on the weekend, so services have room for improvement (staff hardly had time to eat). Despite all that, I still felt 90% of my concerns were addressed. I can always come back on a less busy day to get the rest of my concern answered. It turns out Doug was right! Spark plugs needed replacement and they helped me run the car after replacement to make sure the issue has resolved.Overall, an absolute gem, it seems like in particular, Donnie and Doug have been awesome. These gentleman deserve some recognition (and a raise). Would definitely come back again.
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November 2023 by Pavan Agarwal
Hakeem and Donnie are just great. Easy to deal with, perform timely service that meets the estimates they provide, and will happily answer questions. Highly recommend them!
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November 2023 by kris miles
The service manager Doug is fantastic. Plus his knowledge of TPMS is great. Customer service is excellent.
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November 2023 by Bobby D
Got a flat replaced, took a bit longer than I wanted (1hr15min or so), but I was in no rush so no biggie. Decent prices and the person at the front was pretty thorough in explaining things to me. There was not much upselling aside from an alignment recommendation but he didn't push on it.Will probably come back again if I get another flat.
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November 2023 by Alicia Brown
This is an awful location. I walked in for an appointment and couldn’t even be greeted with an hello by the guy behind the counter, whose name I think is Billy. He looked me in my face and instead of at least saying, “I will be right with you,” I got a cold “what can I do for you?” after he finished doing what he was doing.They quote you one price over the phone, then charge you another price when you arrive. I was told a battery replacement would be around $150. Instead it ended up being $220.The waiting area and bathroom is disgusting! I wouldn’t send my dog in that bathroom.It’s so hard to find good customer service today. I wish they would bring back businesses who actually cared about the needs of the customer instead of treating them like they are there for favors.I would not recommend this place. I don’t know how they received all these high ratings but it’s definitely not deserving.
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October 2023 by Nick Walker
This NTB location did a normal brake check, I declined the option for them to do the repair, and I went to pickup the car and there were no working brakes. They then misdiagnosed my car twice and tried to send me driving down Rockville Pike with no brakes twice, telling me the car was road ready when there were absolutely no working brakes. Over the past week and a half I’ve heard different stories from each staff member I’ve spoken to, claiming they properly diagnosed things originally, when it took 3 different quotes and 2 NTB locations to finally send my car to a Ford dealer for it to be properly diagnosed. NTB then told me it was no longer their responsibility and has left my undriveable car 20+ minutes away at a Ford dealer in Gaithersburg. Disappointed in this shop and would not recommend ever going to NTB. They are dishonest, actively put my life at risk twice, and then denied all responsibility.
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September 2023 by Taylynn Dorsey
Thank you. Donny the Ntb Employee was great. His customer service was on point. I came in got in for a wheel alignment and was done less than 45 minutes.Thanks Donny. Keep up the great work
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September 2023 by Meredith's Place
I came here to have a tire patched yet unfortunately I couldn’t do that as my tire was gone ?Fortunately the service here was amazing, from the front desk to the staff. They’re very cordial and honest with you. I’ve never felt so helped at a mechanic shop like I did here. Highly recommend this place and the mechanics and manager should be highly recognized!!
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September 2023 by kunmin Chen
I had an appointment at 9:00 am on 9/15/2023 for the oil change, which I made serveral days ago. I arrived at 8:50 am. It took 20 minutes to registered. During the register, the consutlant told me they don't have a filter. I gave up to do the oil change.
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September 2023 by Sarah Renderos
Hakeem and Doug were very helpful and provided great customer service. Will definitely be back for more services.
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September 2023 by Krystal Lewis
NTB Rockville is a great location for service. They are efficient and friendly and do good work. Donnie is knowledgeable and works very well with customers to ensure a great experience.
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July 2023 by Tim Burch
Very disappointing experience given the high ratings. First off, the check-in took way too long, considering I had an appointment; either their software is buggy or the person at the desk didn't know how to use it. Then I had to wait more than five hours for a tire replacement. In addition, I was blamed for the delay, because I didn't pick up one of several calls trying to upsell me on a wheel alignment, new front struts, new rear struts and shocks. In the end, the manager did give me a discount. However, it was too little too late.
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July 2023 by EV. maknae
So helpful I came in last minute and they were about to close. They replaced the battery and even went out to get a terminal. The price wasn’t bad either. Again everyone was super nice and helpful.
