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November 2023 by Daniela Vargas
Went to get two new tires and the service was great I was able to walk around the shops and by the time I was done so was my car. Daryl helped me and he was great!
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October 2023 by Joseph Santos
This is a great location! I want to say thank you to the staff for their quality work and great customer service. Very friendly atmosphere and really helped out with my CR-V. It's a little out of the way for me, but I will definitely be making the extra trip to continue visiting this location.
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October 2023 by Paris Tate
As a woman who finds navigating car things difficult. NTB made my experience absolutely amazing. The entire staff was super nice to me they explained to me what I needed they got it done in a timely fashion and I genuinely felt safe. I couldn’t thank them enough for their wonderful services. Will most definitely be back again!!!!
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September 2023 by Daniel Zubairi
This place is so busy they dont need my business. I called to see if they could fit me in for an oil change and they said 'We cant fit you in thanks'. and hung up. Glad to know business is booming to a point where you have to beg to give them your money.
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August 2023 by Ricardo Villegas
Pay more attention to what they're doing. They didn't put air on tires, they left one lug nut loose on one tire. I have to come back to the location to have these issues fixed. I had an appointment for 11:00 am and they finished at 12:45pm. Very slow service for installing to tires (Front)
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August 2023 by Natasha A
I would like to thank the lovely staff at this location who put all their dedication and effort into making sure all the issues with my vehicle were fixed and leaving me a incredibly satisfied customer. I'd like to give an extra special thank you to the service manager Emir A. who took the time to try several different ways to make sure my vehicle was up and running! It feels so good knowing my car was in very capable hands and that there was so much dedication put into the job no matter the obstacles that appeared. Words simply can not express just how thankful and truly grateful I am for the quick and easy the job was and how kind and cooperative the staff were. I would absolutely reccomend this location for anyone looking for a well done car repair and isn't prepared to deal with busy and $$$ dealerships.
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August 2023 by Jaime Finder
The whole crew was great. Got a chunk of metal in the side wall of my tire. Stopped by without an appointment. They had the tires I wanted in stock, got them replaced and back on my way.
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August 2023 by Cameron Garland
I was leaving the shopping center across the street after a crazy storm and a huge tree branch got stuck under my car. Patrick from NTB very nicely came over from across the street and offered help. He brought out a car jack and helped get the branch out from under my car and even cleared the road of other fallen branches. Patrick was very nice and was my savior. Thank you!!!
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August 2023 by Daniel Wang
Patrick was informative, thorough, and helpful. He assisted me in resolving a problem concerning engine mounts that were improperly installed by another mechanic. As a born-again Christian and an aspiring servant of God in solitary cleansing of one’s own sins, I make this review known and public.
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June 2023 by Miguel P.
Great help from Patrick his customer service should be placed to the next level. Tires are a little pricey, but he's there to help!
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June 2023 by Na H
Was quoted 45 minutes for an oil change, an hour and a half later I was informed that it would be at least 2 more hours …. For an oil change?? Had to drive to get parts … I booked this online yesterday, shouldn’t your business be prepared for a simple oil change, which includes oil filters? The only reason I didn’t give 1 star, was because the receptionist tried to make it right, not the brightest but definitely polite.
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June 2023 by Augustus Octavian
They broke the wheel stud on my front tire and thought I would just take it. Then, I had to wait two hours for them to order a new one and fix it, and they tried to charge me over $200 for labor. They didn't fill up my tires, even though I said it looks pretty low to me. I drove away, and the tire pressure was only 26 psi. Very poor customer service. They definitely lost me as a customer.
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April 2023 by Kevan Lee
I'm a glutton for punishment because I've been to this location several times. Because I'm within walking distance, I keep giving them one more chance. I keep thinking "This is a simple thing. They couldn't possibly screw it up." They never fail to disappoint though. In general, they will always try and upsell you on things you don't need. That's happened every time, including this time, so be on the lookout. Another time I went there, and they told me my ignition coils were bad. Two of them actually were bad, but they quoted to replace all 6 (at a very inflated price). I think the quote was in the thousands, and I went to a real mechanic and paid a few hundred. It's that kind of partial dishonesty that makes it dangerous to trust them. There might actually be something wrong, but they'll overkill it and make unnecessary/expensive repairs. To be fair to them, I've had far worse experiences with them. This wasn't egregious, but it's still a pattern of behavior. I went in for an oil change. They didn't use the oil I specified. Ironically, they used a lower cost oil, when I wanted the full synthetic. I also went on a Wednesday, which gives you a $20 discount on oil changes. They didn't give me the discount, which I didn't realize until later. I think they will, but they require me to physically go back to the shop to get the discount. Like I said, it's probably the least of the evils I've experienced here but still super annoying.
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April 2023 by Benjamin Gordimer
They truly set the lowest standard of service I’ve seen anywhere… I had an appointment at 2pm, but dropped my truck off early and walked home. Around 4:30, I called and asked them for an update. They told me my truck was up on the lift, and would be ready around 5:30. It’s 5:30 and I call again, they tell me there’s “an issue with their mounting machine” and that I could pick my truck up at closing time. At 6:45, having given up on my evening plans, I go to the shop just to find out that they had conveniently left out the fact that their mechanic broke my Tire Pressure Monitor on one tire, using the mounting machine with “an issue.” To further my frustration, they still needed to do my alignment, and program the new TPMS sensor (but the mechanic was still working on other cars for some reason). Given their thorough negligence to this point, I told them I would take it to my own mechanic for the remaining items, and had already given them enough time to get it together… including missing evening plans in DC…. But the best part? The manager asked me which part of DC my plans were in… as if I planned my truck being with them for 6 hours and could still show up almost two hours late. Horrible, dishonest, incompetent. Avoid them.
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April 2023 by LaTaya Glover
Patrick and his team always go above and beyond, regardless of the request and service needed. I frequently return because I know that I will be provided thorough and accurate information, despite how busy they are.On December 31, 2022, the undercarriage shield was dragging, and I was in desperate needs of assistance. They were operating with a limited staff, but Patrick took a look at it and helped me until I could schedule a permanent fix. I was so agitated regarding the timing of the incident, and his professionalism and customer first approach, definitely made the day progressively better.I highly recommend this location.
