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November 2023 by April Brody
The Gentleman behind the counter was also the person who took my phone call prior to coming in for service. He was super nice and couldn’t believe there was no charge to check and fill air pressure in my tires! I will continue to be a good customer!
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November 2023 by Alex Fitzgerald
Replaced bulb without authorization and would not refund the $50. Do not waste your time or money here. Tgey are highly unprofessional and have very few customers in Friday and Saturday which means everyone is figuring it out
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October 2023 by Ms. A
Mr. Bobby is a very helpful and nice man. Who helped me resolve my tire issues with no problem. Very professional. Thanks Bobby
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August 2023 by Mihukitu M
I really hate to leave a bad review. But please look at the pictures. Came in for 4 new tires. It was anything but new. On top of it, they don’t care about your call. The picture is for each of my so called “new” tire and the nice foot prints they leave behind. I wish your service was better than mine
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August 2023 by Ravi Teja Ainampudi
Went in for regular car service. They entered the wrong mileage in my carfax report. Called them twice. But, they didn't fix that yet.My car's actual mileage is 36k. But they entered 59k.How can i get my carfax report fixed?
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July 2023 by Liyang S.
I had a decent service experience here when I brought my car in for tire rotation. I made an appointment online, which was very convenient. When I took my car in, I was greeted professionally and my car was serviced promptly. The place was clean and AC turned low which made it very comfortable as I waited for my car to be serviced. The price for rotation is also reasonable, but they added on a $2.95 shop fee which I didn't care for, but in the post COVID world this is somewhat expected and is at least a nominal fee. It also smelled like tires and grease inside the shop, but it's a tire shop so I didn't mind, but if smell is important to you, you might want to reconsider coming here.
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July 2023 by Elliot D
I’ve been to a lot of Mr. Tires in the area and I’ve always been relatively satisfied. These guys helped me out on a holiday morning - they helped me remove a wheel when I had a single stuck lugs I couldn’t remove myself. They removed all the lugs and torqued to spec, free of charge. I was able to get my wheel off and finish installing my new suspension components.
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June 2023 by Leigh Dencker
Once a loyal customer. Mr. Tire across from Montgomery College has gouged my family. Our family did a $1,000 service in October of 2022. Bobby the Manager told me that he would honor the tire price match policy and promised to refund us $224.68. I visited the store 2 times, and sent multiple emails to Bobby who responded saying it was in progress. It has been FIVE MONTHS. and still no reimbursement. I have been very polite, but here is one of Bobby’s emails that he put in ALL CAPS to me on 1/29/23"HELLOI SENT A REFUND REQUEST FOR 224.68 TO GET PUT BACK ON YOUR MSTERCARDTHIS WAS PUT IN ON 10/10/2022THANKSBOBBY”Here is the last email I received from Bobby on 4/25/23"Hi,I have forwarded your email to my District Manager, he will follow up on the status.I apologize I am not sure why it is taking so long.Bobby"The way I have been treated is disgusting.
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June 2023 by Antoine Johnson
The professionalism and customer service at this place is just hands down disappointing. If you can avoid, please do so. After taking my car here for a routine tire change, while I was at work, one of their employees took my car for a spin. After sending in a complaint they claimed that it wasn’t possible due to the size of their parking lot which has no cameras… make it make sense. I feel terrible for writing this because I don’t even deal with shops outside of my cars dealership but this is what happens when you trust organizations that have been around for awhile. All in all avoid at all cost. Bobbi the store manager was somewhat helpful but the rest of the staff there are young and just unprofessional.
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May 2023 by Jason Shockey
Signed up for a state inspection appointment on their website. Received confirmation email for said appointment. Arrived for appointment and was rudely told that they don't do state inspections despite the plaque from the state on the wall saying they do.
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April 2023 by Marko
Bad experience today. I had gotten a new tire pressure sensor installed at another shop, and needed it to be calibrated. The person at the front desk said they would need to take off the tire and remove the sensor in order to calibrate it. I knew this to be untrue. These sensors can be calibrated while mounted inside the tire, and I found another shop that did it for me for free. it literally takes 30 seconds. I would have gladly paid $20 but not the $79 this shop tried to charge.I feel that the person I talked to either didn’t know his stuff, or did know and tried to charge me a lot of money to do it. And I feel sorry for the people that don’t have the same automotive knowledge as me, that end up getting way overcharged.
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April 2023 by Zack Carver
Walked in asking for prices on oil changes. Associate treated me like I’m annoying them for asking the prices and proceeded to ask a bunch of personal information from me (assuming to create a profile) and asked if I’ll drop it off or wait - that wasn’t my question. What are the prices? Associate then rudely relayed the two prices and I left, not coming back here.
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March 2023 by Zen M.
It took more than 35 minutes to fix a slow leak!!! When I lived in NYC, street repair did it in 7 minutes. I didn't ask for "general inspection" at all!! Why did your mechanic spend 20 minutes on it? $54.24 for slow leak fix? That is ridiculous!! I could add $ 33 and buy a new tire?. Awful experience: I will never come back!
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March 2023 by Zyan Siddiquee
NEVER!!!! You guys are frauds. I paid $1200 for break pads and rotors and you guys gave me default parts which messed up car with all the breaks sensors. Then I had to take my car to dealership and they charged me $1300 for your mistake. I DONT RECOMMEND NO ONE TO GO TO MR TIRE OR MONRE MUFFLER !!!! Stay away from this company. Specially don’t go on the location in the business card. Both of these companies mechanics are inexperienced. #monroe muffler #mr tire
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January 2023 by Michael J
I was off to a rocky start with this shop the first time I took a vehicle to them - but they won me back - and then some. I trust them with the maintenance of both of my cars now. Good, quality service!
