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February 2025 by Sophia
Don’t waste your time. Was supposed to see a property and confirmed the appointment multiple times only to arrive to learn the tenant wasn’t responding. The showing should have been cleared with the tenant prior to confirming an appointment with a prospective renter. Incredibly unprofessional.
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July 2024 by Jamie Houck
Terrible experience with this property management company as a renter. I’ve been in the rental for almost a year, and have many issues that have not been fixed. For one, I’ve had a mice infestation that has not been addressed for going on 3+ months. There is a large hole under the sink (that was there before I moved in) that they are dragging their feet to get patched. Daily mouse droppings all over the kitchen. They have had three different quotes for the work but have not done anything about it. Another issue I had was that they failed to notify me that parking passes change at the end of the year. Was not mentioned in my lease and I did not find out until my car was towed from the property. I would not commit to another rental under this property.
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July 2024 by Lucy S.
I am a tenant and really appreciate the attentiveness NLR always shows when I raise a concern. I also appreciate the fact that the service people they send to make repairs and highly experienced and reliable, plus they tend to be local small business people. A recent example: my AC went out on a Saturday during the brutal heat wave (110 heat index). Fiona at NLR kept in contact with me all day and was able to have a repair person at my house that evening. He diagnosed and fixed the problem within 30 minutes. I was so relieved and am very grateful for her support.
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March 2024 by judi clayton
After years of dealing with a horrible Property Management Company , I cant applaud or recommend Next Level Rentals enough. WOW, just WOW! Working with Mayra , Adrienna and Nurith has been such a pleasurable experience . They responded very quickly and worked so hard to get the issues resolved just as quickly. What a wonderful change.
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March 2024 by judi c.
I highly recommend NLR. After dealing with an absolute horrendous property managment company for the last several years, Im blown away with NLR professionalism, sense of urgency, responsiveness and truthfully getting things done so quickly. They are very communicative as well. What a good feeling to be in the hands of NLR. A special thanks to Mayra, Adrianna and Nurith. A true dream team
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March 2024 by Karen I.
Minusyou want more?_5 The lady that lives next door to me told whoever that I put my cat in her apt,that either my son,the lady that lives in apt F or myself broke into her apt,also she called the police and said that I put a hearing device in her apt. When the police came he told me "people like that are dangerous and I should stay away from her."Well the management evicted me, when I ask for corporates number ,it must have scared them,because. They ask me to please come over and sign my lease.it took them a YEAR( no exaggerating) to waterproof the outside of my window,I could have bathed in the corner of my living room when it rained hard. I can go on if you want more
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December 2023 by Tauri Spencer
We had an excellent experience working with Nurith and the team at Next Level Rentals! They inherited a property that we owned that already had tenants in it, and made the transition seamless. The team was available with quick responses by email (and even phone call at times) for any of our questions/concerns or needs. They also helped us hire contractors rehab the property after our tenants moved out, and eventually sold the property for us. The nice part of this company is that they are not only a rental management company, but they are also realtors. We personally have used them as realtors twice this year, and have had nothing but good experiences when selling properties with them. The team is kind, responsive, knowledgeable and hands on. If you are looking for the total package of a rental management company, this is it!
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November 2023 by Tauri S.
We had an excellent experience working with Nurith and the team at Next Level Rentals! They inherited a property that we owned that already had tenants in it, and made the transition seamless. The team was available with quick responses by email (and even phone call at times) for any of our questions/concerns or needs. They also helped us hire contractors rehab the property after our tenants moved out, and eventually sold the property for us. The nice part of this company is that they are not only a rental management company, but they are also realtors. We personally have used them as realtors twice this year, and have had nothing but good experiences when selling properties with them. The team is kind, responsive, knowledgeable and hands on. Their prices are affordable and they treat repeat customers very well. If you are looking for the total package of a rental management company, this is it!
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October 2023 by Dorothy Qin
WORST EVER, RUN AWAY!!!!!!!!**********SUSPECIOUS FRIM**********Previously Said if cannot rented out for two months, can break the contract. LOSS is on the OWNER.I requested a follow-up call. A lady answered my call and took down my information, set the expectations of returning my call within 24 hours. It's been over a week. NO ONE CALLED.House has been on market for almost a month.Nothing happened. No plan. No communication.########################NO COMMUNICATION is the key. Tough to speak with anyone in the office. I called to understand the expectations. NOBODY EVER CALLED BACK.
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June 2023 by Anne M.
I highly recommend Next Level Rentals. Nurith and her teams are very responsive, even with my many questions I have as a landlord. In business with them for several years, I can say that they know the real estate value and how to manage my condo.
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June 2023 by Young-Min Soh
We were with them for 2 years while they managed the property we were tenants of. During this time, there were multiple repairs and issues with the property, and each time they were very responsive and fair to us. If we move we will definitely look for property managed by Nextlevel.
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June 2023 by Ana Rodriguez
Edit: We’ve never had any problems at all since renting from Next Level Rentals. But for this year’s inspection, there was a lot of miscommunication and misunderstandings. Hence why I put 3 stars at first.But I’m adding a star due to the fact that something is being done about this (even though it took a while) but like I stated, it’s due to miscommunication.The yearly evaluation is getting stricter for no apparent reason. Supposedly something that has to do with the city enforcement codes, which doesn’t make sense since we’ve been here for years now and have never had this back and forth issue.
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April 2023 by S Y
I have been using this rental management company for the past 4 years as a landlord and have had a great experience overall. The company is always responsive to my requests and has a wide variety of suppliers to choose from. The team is also very helpful and always willing to go the extra mile. I would highly recommend this rental management company to anyone looking for a great place to rent. Here are some specific examples of the company's strengths:Communication: The company is always quick to respond to my emails and phone calls. They are also very good at keeping me updated on any repairs or maintenance that needs to be done.Supplier list: The company has a wide variety of suppliers to choose from, which has been very helpful when I have needed to make repairs or improvements to my rental property.Team: The team is very helpful and always willing to go the extra mile. They have been very accommodating of my needs and have always been willing to work with me to find solutions.Overall, I have had a great experience with this rental management company and would highly recommend.Tip: Ask for commission discount if your property yields significantly more rent per month than average properties listed by them.
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March 2023 by J. Nathaniel Perkins
Nurith and the team and Next Level Rentals are incredible! They have helped manage our property for 2 years while we lived on the west coast. During this time they have helped us coordinate some renovations to the property using one of their contractors. All of the workers at the company are helpful and responsive. Highly recommend for anyone looking for a property management company!
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March 2023 by Susan Shallcross
Next Level Rentals is extremely responsive and easy to work with as a management company. I'd feel confident in entrusting any rental property I owned to them to manage.
