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November 2023 by Dianne Bisselle
I appreciate that Gary took the necessary time to work on my car, (the needed repairs were quite extensive), but also that the work was completed within a couple of days. Also, I truly appreciated the car wash inside and out before I picked up the car!
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November 2023 by JL Rabe (JLR)
As always, our 2019 Mazda CX-5 Signature gets the VIP treatment from Gary, Todd and the entire Preferred Automotive team!We are fully satisfied and will continue to use them for all our vehicle maintenance/repairs.Services: Tires
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November 2023 by Paul Raffaele
Very detailed diagnostics on my car. Very friendly staff that took the time to explain things to me. They were not pushy with issues found on car and did a fantastic job on the repair asked for. I would go back with any issues I have with any of my cars and will be recommending them to everyone I know in the area needing a mechanic.
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October 2023 by dioguito skyfly
I am very thankful to Gary, Todd and Preferred Automotive. It was my first time visiting them. After different issues with time constraints and unexpected situations happening to me, they were patient and gave me the time I needed in order to come for a diagnostic. They found the real issue which was less expensive than what other mechanics told me and fixed my car. I was pleased by their knowledge, their empathy and willingness to help with honesty. I am definitely coming back if my car ever breaks down again (aha hopefully it doesn't)Services: General repairs & maintenance
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October 2023 by Emma Somerville
Preferred Automotive was a pleasure to work with. They ran thorough diagnostics for my car, fixed an issue I was having extremely quickly, and were very realistic when recommending what I actually needed to look at doing vs. what I should just keep an eye on down the road. Would definitely use their services again.Services: Vehicle Inspection
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October 2023 by Nate Nienaber
Gary and his team were super professional and transparent through the entire maintenance process. I will absolutely be going back. They did great work. Prices were fair and explained well.
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October 2023 by Krystian Gonzalez
This was my first time going to Preferred Automotive and compared to my previous experiences with mechanics, I am pretty pleased. Todd was very professional and polite. He explained what my car needed, the work they did, and kept me in the loop the whole time. Work was done pretty timely, and they identified all of the things my car needs in the near or immediate future without pushing me to pay for those repairs at the time of service. I went for brake pad and rotor replacement, alignment, and rotation as well as two new tires. The car is doing great so far where those things are concerned. I feel the price was fair and competitive. I always recommend getting multiple quotes from different shops to make sure you're getting a fair price and they won my business this time. I will definitely consider this shop again in the future.I was very impressed with the diagnostic report and that I did not have to wait until the end of my service to get it. Very good communication.
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October 2023 by Dezotuf
Yes, I was absolutely happy AND impressed with your work. Not only did I think y'all were fast, competent, and professional, but your customer service was outstanding. It is so important, especially in this day and time, to feel that a business is not only going to do a great job but also they are going to treat their clients as "family", as they want you to come back. I am definitely a client for life. My 2006 Nissan truck runs like NEW !!! Thanks to all of the Preferred Automotive Crew. I couldn't have wished for more.
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October 2023 by Rachel Waddell
Todd and Gary are amazingly pleasant and a breathe of fresh air compared to most in the car business. Todd took the time to explain what I needed for my vehicle, gave me a quote same day along with a few options for my 2017 Mazda CX-5. After my vehicle was completed Gary did a follow up call to ensure all is well. No hassles or extra hidden costs, straight shooters, love it! I will continue to go here for all of my future car service needs.Thanks guys ?Service: Steering & suspension repair
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September 2023 by Emma Travis-howard
I have been taking my cars to preferred auto for yrs. I get better service than if I were to take it back to the dealership.Friendly, helpful and work done at a reasonable price.Services: Air & cabin filter replacement
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September 2023 by Bucky Carr
Preferred Automotive did an amazing job replacing the cam shaft on my Honda Fit. They breathed new life into the car and my wife and I are super grateful for the work they performed. I definitely recommend them.Service: Engine repair
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August 2023 by Lisa Getter
Preferred Automotive has saved me and my family thousands of dollars over the years. I took my 2018 Mazda for a routine check at the dealer (big mistake) and they told me I needed a $2,000 engine repair. I decided to bring it to Todd for a second opinion. Besides finding a mouse nest in my engine that Ourisman Mazda missed, he pointed out that my car was under warranty and to march back to the dealer and let them know. Needless to say, the repair is now free at the dealer, and I'll never return there again once they fix it. Todd and crew kept my Honda Odyssey alive for nearly 200k miles and they will now be entrusted again with my Mazda. Honesty goes a long way in business.
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August 2023 by John V
Scheduled an appointment, work was timely kept completely informed and done as requested. While waiting I observed service writers (owners) patiently fielding questions phoned in questions. Place was clean and organized. First rate. Will be back.
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August 2023 by MC H
Our car have been making strange noises. When we went to Preferred Automotive, the team did their due diligence and gave me a report of what they found. Looks like the car needed an oil change among other suggested maintenance. My wife was in correspondence with Gary/Todd and put a plan in place. We did the oil change and the noise went away and will continue to monitor the oil level. We will also do the required maintenance in phases spreading out the costs. They were very collaborative with my wife and very responsive to our inquiries about the car. Unfortunately, we couldn’t return to do the repairs because our car was broken into and had to drop off the car at international collision repair shop. Now that the car is fixed, we will reach out to Preferred Automotive to schedule our repairs. Thank you everyone for working with us and with my wife. She appreciates your willingness to discuss car related repairs with her!! See you soon.8/10/2023: my wife went back for the third time to do more of the maintenance. For a little more detail, my car Honda CRV needed both front and rear breaks fixed. Considering the cost, we decided to do the back breaks first then the front breaks. As a return customer, and customer for life, we trust the team at Preferred Automotive. My wife felt comfortable going to the place in person and truly appreciates their support and time in explaining things to her.
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July 2023 by Timothy Mascal
Came in for what I thought was a wheel bearing replacement. Found nothing wrong with them and checked a heap of other things. The service report is excellent. If I lived here I wouldn't go anywhere else. 10/10Service: Steering & suspension repair
