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November 2023 by xis xxis
A first-rate operation. Routine oil change/service check, but they did a thorough look at what the car did and didn't need. On time, on budget.Services: Tire rotations
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November 2023 by Kaitlin Berry
I took my car in to have a patch in my rear tire. I had a complete inspection report sent to my phone within the hour. Due to the company’s policy they were unable to plug the hole since the tire was previously patched. Mary was super helpful and provided me quotes for new tires and other maintenance services my car was due for. I didn’t have it in my budget to replace my tire at this time, but they were more than happy to fill the tire back up so I could take it somewhere else. Mary even stayed late for me to pick up my car after work. Once I’m able to purchase the tires, I’ll definitely be using Nealey’s!
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October 2023 by Faraz Shaikh
I went for an oil change. I requested an appointment online. I was called the next day to confirm the appointment. The appointment was done fast. Usually dealers take couple of hours while here I was home within an hour. Mary, at front desk, provided me price quotes for tires as well as battery after free multi point inspection was done (do check their website for service specials). Appreciate the mechanic as well as Mary for the great service.Service: Oil change
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October 2023 by Sahil Aggarwal
Great communication and professionalism by the Nealy team. Prompt with responses and Mary from the Rockville location was extremely nice and very professional as was Mario from the Edgewater location. My water pump was repaired and my car is running smoothly! The only reason I did not give 5 stars is the price was very high compared to the market value of the repair I was quoted. But overall a great service center ?.
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October 2023 by Savannah Watkins
Had the best experience here! Mary at the front desk was lovely and so helpful and Matt was very knowledgeable about what was going on with my tires. The waiting room was very clean and I was able to have coffee and connect to wifi while I waited for my car diagnosis. The diagnosis only took about 15 minutes so I was in and out.
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October 2023 by anya nagle
I have nothing but amazing things to say about this place. Mary at the front desk was so helpful and always so easy to communicate with. She followed up with me even after my car had left their shop to make sure I was happy. I will definitely be coming back.
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October 2023 by O S.
This shop is very honest and straight forward. Very willing to help. I had a great experience with Mary at the front desk and Matt who was the technician who serviced my vehicle for an alignment and tire install. He also was able to fix some issues my truck was having that Darcars Toyota could not. Their pricing is great too compared to dealerships and other shops in the area.Overall, I will continue to use Nealey for all my maintenance.Seriously, thank you!
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September 2023 by Stephanie
They were fast with completing my oil change. Their waiting area is clean. They provided useful info about the general condition of my car.Service: Oil change
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September 2023 by Maria del Puerto
I went to this place to have my tire fixed they sold me i needed two tires quoted me 500 when i received the first invoice it was 700 and they said all my bolts were bad and handed me an invoice for 1100. I'm picking up my car. after reading all the reviews i hope i'm not going to have issues with my car. What a shame the staff was so nice.
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September 2023 by Gabby T
Got a flyer in the mail and wanted to see what they were about. Just took my VW there. Mary and Tyler were awesome and you feel like the mechanics and team care about your vehicle and experience. There are DOZENS of auto shops on Gaithersburg, Rockville, and Germantown but they lack the feel and mission statement that Nealey has. Everyone wants to tell you that your vehicle needs some random high dollar repair or something is wrong (kind of like HVAC people telling you that your AC unit needs to be replaced.) I usually use the dealerships or other “high-end” auto shops, but realize they don’t really care about the customer. Just taking peoples money. That works once maybe, then people will just stop going. Nealey has the right people and the right mission statement, which is why they have earned my business. Taking my second vehicle in there in a few weeks. Any of the negative reviews are suspect. Go speak to them face to face and you will see why they are the people you want responsible for your vehicles livelihood.V/rService: Oil change
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September 2023 by Wayne Mercer
My first time there with my company vehicle/utiliquest. Every body there was very professional and helpful, especially the 2 employees at the front desk MARY and TYLER. HIGHLY RECOMMEND!Services: General repairs & maintenance
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August 2023 by yuliya sirotinina
Neighborhood gem! Great customer service and technicians. Thank you Mary, you been doing great job! Did tire balance/ rotation, oil and air filters change. Lexus RX350
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August 2023 by Tubman Distributors
Was on my way down the street to their competitor (IYKYK) when something just drew me to them. Pulled up with my slow leaking tire and within a hour I was all patched up and on my way to work. Friendly staff. Capable Technicians. Highly recommend.Service: Tires
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August 2023 by Glenn S.
Very efficient mechanic.Installed 4 tires is less time than they originally estimated it would take. Very nice employees and customer service.
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July 2023 by Glenn Spaulding
Friendly and helpful Staff.Installed, aligned 4 tires, along with a general free check over of my car. Finished in less time than they originally thought it would take.I would recommend this place for tire installation and alignment.
