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February 2024 by Joe H.
One time I went to use the reward points for the free chicken because it expired that day. They were out so I asked the checker if I could get the other chicken or a rain check. She laughed at me and said "it's free we're not giving a rain check on something free. I explained that in fact I had to spend hundreds of dollars to earn this item, she told me to go to customer service. I waited for 15 minutes and nobody ever came. I loses my entire cart of groceries on the customer service coz get and walked out. I've seen her stocking shelves ever since because she misrepresented their policy and was rude to a customer.
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January 2024 by fify s
Groceries store
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October 2023 by Ms. P.
Often out of stock on regular grocery items and shelves, especially dairy, are dirty. Needs more pride.
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September 2023 by Keene Lincoln
Was only looking for raisins, employee mumbled I don’t know and watched us walk through the entire store and did nothing to help. No raisins were found or purchased.
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September 2023 by Ali M
I needed a floral arrangement last Sunday. Not realizing that most independent flower shops are closed on Sundays. The staff at this store saved the day. Their florist, Happy, was marvelous and put together one of the best arrangements I could find at very reasonable price. She was professional, qualified and customer service oriented.Thanks
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August 2023 by Chun-yan Mi
Very clean and almost always fully stocked.
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August 2023 by Carolyn Schiller
I had a very poor experience at this Safeway recently. I am a loyal customer, but now, I doubt I will go as often. The staff is rude and generally unhelpful.
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July 2023 by Quinten de vries
Just had the best experience at Safeway!I forgot to add 1 item to my backpack and the pay from the counter ran all the way across the parking to give it back to me. Such a sweet employee
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July 2023 by Hicham El Anmari
Her name is Marissa very very rude and can’t help me and she act like she own Safeway, this girl must be fired, not going there any more, she said she is the manager ! Really? Oh wow
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July 2023 by Andy
I love knowing they have fresh shucked oysters in the seafood dept usually i can only find it at wegmans i was just visiting the area but I'll come again soon for more!
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July 2023 by Amanda I.
Time & time again I am reminded that just because it's closer, doesn't mean it's more convenient. Came here to grab a few premade meals. At self checkout I scanned one & it's said "this item requires help, help is on the way" I had about 10 more items to scan. 2 employees were standing around talking & I finished scanning all items before getting their attention for help. Nancy (wasn't wearing a name tag but I asked her name) came over, asked me if I knew how much the item was, I didn't because I don't work there. So she sent someone to check. They came back still unsure after they stood there for a minute I decided I won't get my lunch here & just check out & run to giant. Always a better experience at Giant even if it's out of the way.
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June 2023 by Joe White
Prices up service downWhen this store opened one of its differentiators was its in house bakeryHowever if you shop after work and find a loaf of bread you would like sliced ... No one can do it. The bakery is staffed only from 9am to 4pm (with bakers coming in at 1am for their work).Management provides no simple training on how to run a bread slicing machine ("Oh we can't do that because we would cut our fingers")See photo of bakery area and if the astoundingly backroom out of sight look in their prominent*let us make you a sandwich" area
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June 2023 by Anita Hinnerichs
My local neighborhood store is more than convenient, clean, and has great options for people with multiplefood alergies; it also has the best produce staff who remember you by name (lived here 19 years), but also they continue to reorganization and restructure for more efficient and effective shopping, they invest in new technologies for self check-out, stock new products for our food and none-food needs, have an all-inclusive culture, and forward thinking business sense. I have been to other Safeway stores in Maryland and other states, and the Safeway at Fallsgrove in Rockville, Maryland, is the best.
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May 2023 by Kirill
Last time I gave it 4 stars, but now only 2. This store definitely changed, unfortunately not for good.The staff is not friendly at all. Seems like they are doing you a favor. No smiles, no cheers. Weird.I often visit this store to find out that they are out of advertised sale items. I would say more than half the time. And with digital coupons they neither give you rain checks, nor they substitute.The floral department is still good, better than other supermarkets.
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May 2023 by Dresia Vaughn
Service was excellent. Will be visiting store again