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November 2023 by M M
Dealt with Darwin during my whole process and he had made my life so much easier! Talk about excellent customer service. They took care of my car and returned it as it was brand new. They even have Tesla rentals for good prices if needed. I drove an hour away just to give them my business and was ultimately super impressed. Highly recommended.
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November 2023 by Ryan G.
I waited almost 2 months to get an appointment at Total Recon and it was well worth the wait. I don't have a Tesla, but they did an excellent job on my large SUV. I worked with Jonathan at the shop. It was expensive for a large SUV ($350) but it brought my car back and made it feel like new. Honestly, I was very impressed. Definitely worth it. I could not be happier. I very rarely leave reviews, but I thought that you all should know about this place. Drop your car off for the day, and when you pick it up it will feel like you bought a new car.
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November 2023 by Jason R
Total Recon and their staff and techs were great. Advocates against insurance companies and they did great work at a reasonable timeframe to repair my MYLR after a collision caused by another person. They used OEM, new Tesla parts and kept great communication with me for updates.There was even a small dent that missed upon post-repair inspection and they were able to repair it a couple weeks later. A+ service and work. Would recommend.
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November 2023 by Joyce M. G.
This was my first time getting my car detailed. Service was on 11.02.2023. I requested a full detailing (similar to getting it ready for sale at a dealership). I contacted Total Recon Auto Center and Jonathan was simply the best. He was my point of contact and thoroughly explained the different types of detailing available and prices. On the day of the appointment (I elected to drop off my car, the night before), he welcomed me and went over the process once again. He showed another car that they had completed a detailing on. He also inspected the car in and out and asked me to point out any scratches I needed fixed. He kindly pointed one scratch which I hadn't seen before. I then received a call around noon-ish, informing me that my car was ready for pick up. When I went to pick it up, Jonathan asked me to inspect the car and ensure that it was to my liking. The car was in pristine condition (I was a bit worried about getting in as I didn't want to put in any dirt). The outside as well as inside look brand new (I suspect, they look better than when I purchased the car - which was 14 months ago). The whole experience from start to finish was incredible. Huge shoutout to Jonathan!! I highly recommend Total Recon Auto Center. Note: they are so good and always fully booked. I booked my appointment over 6 weeks ago.
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October 2023 by Jordan Zaner
Always worried about the quality of a repair on Tesla's. Tesla has notoriously bad paint jobs and repairing them isn't often easy.This shop was fantastic start to finish. Even if it took longer than expected due to part shortages, the final product was well worth the wait.They have made a customer for life. Send your Tesla here if you have issues.5/5 recommend anyone needing their services for any car, especially Tesla's
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August 2023 by Winfred B.
Will and his team did an outstanding job of keeping me informed of the progress on my vehicle, making sure that the communication between them and the insurance company was complete, and stepping up to clarify questions that I had about their process for doing the work. I was really pleased with the outcome and would recommend their services to anyone, especially to a Tesla owner like myself, who has never had work done on their car before.
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August 2023 by Ariana M
The representatives, totally misleading/waste your time. I made an appointment for my Ford, I told them it was a Ford when I spoke to two different representatives they said they “work with all types of cars” and proceeded to set me up with an appointment. I arrived to my appointment they took my car key we went out to my car and looked at the damages. The guy felt the scratch damages on my car, just to tell me “yeah we only work with teslas…” please save your time don’t go here if you don’t have a tesla nor bother calling.
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June 2023 by Mandeep Singh
This company is very good. I’m impressed they were able to put my Tesla back together after getting side swapped by a big truck. They were friendly and easy to work with. I could always call and get an update and/or Kevin would email me and respond very quickly to update me. They also did a great job repairing the car. It was also a nice touch that they fixed me aftermarket spoiler and made it easier for me to reinstall. I was hoping to already have it on but I guess insurance doesn’t cover the labor. Either way, the technician put the adhesive back on fresh and put the screws in a bag for me to install. That was very nice of the staff. Check out the before and after photos. I definitely recommend this shop and was very happy with them. The below bullets separate them from the other body shops -1- They care about your car (the fact that they put my from aftermarket spoiler back together)2- They detail (exterior and interior) your car after they complete collision repair3 - They are great at communicating and updating you.
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May 2023 by Casey Simmonds
The did an awesome job restoring my Tesla back to looking brand new.The service manager Will turned a stressful situation into a situation as a customer left happy with. Repeat customer ! Highly recommend for all your Tesla needs!Service: Auto body & trim repair
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May 2023 by moses solomon
I was experiencing some very bad service from my usual body shop because they were blaming an issue I had with my car on me when I knew it wasn’t my fault. I was in desperate need for somebody to fix my car so by fate I went down to street to look for another shop and I’m so glad I did. Walking into total recon, I was kindly welcomed by Will who understood my frustrations and was eager to help me. Sebastian took one look at my car and immediately identified the problem and how to fix it. He assured me that this issue was in fact caused by my previous body shop and got the job done in about an hour when my previous shop held onto my car for days and still did not fix the problem. All of this was done with so much professionalism and kindness I am almost glad my car had this issue because it led me to this amazing shop.
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May 2023 by Trevor Nunez
I called and was told to send vin and pictures of the very minor right rear bumper scratches.I sent photographs of the right rear bumperscratches so that I could be provided with an approximate estimate. Unfortunately this was just a play to waste my time and suck me in for a physical estimate next week. NO rough estimate,just an email setting me up for an appointment. Classic Bait and Switch. I replied to the email stating my disappointment which resulted in my receiving phone call from Kevin. In explaining my upset,no loud voice or poor language, guess what, Kevin hung up, now that's real One Star customer service.
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May 2023 by Cesar P.
Excellent work for a great value. My car looks brand new, in fact I think it's cleaner than it was when I bought.
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April 2023 by David Roper
This company is excellent! I brought my car here after I had been side swipe, and they were very quick, professional, and detailed in their work. Other body shops were eetimating incredibly long wait times - but Total Recon had an internal inventory of common parts, and they were able to have incredibly quick turn around. I was also able to get an equivalent car rental through them for the entire repair process. Incredibly convenient! To finish, they detailed my car and made it incredibly clean - inside and out! I didn't expect that at all, but it was incredibly appreciated. Little things like that show the level of attention and detail they have. Highly recommended!Services: Auto body & trim repair
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April 2023 by Gary S.
Off the hook, my 2008 F450 looks like it just came off the showroom floor. Highly recommend their detail shop. Thanks, Gary
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March 2023 by Yueqing Xie
Very courteous and professional staff. They are a Tesla certified body shop. They loaned me a similar Tesla while mine was in the shop. They did a good job repairing the damage and I'm happy with the results. Kevin was very responsive in communicating with me throughout the whole process. I highly recommend this place.Service: Auto body & trim repair
