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April 2024 by Mekdi Tesfaye
Disappointing Delivery Experience Overshadows Excellent Customer Service at Value City. My recent experience at Value City Furniture with Koki left me with mixed feelings. While Koki provided excellent customer service during my visit, the delivery process turned out to be a nightmare.Despite being called five times regarding my order, the delivery team consistently claimed to have only received half of it. They even suggested delivering the incomplete order and leaving me waiting indefinitely for the rest. To make matters worse, one customer service representative displayed unacceptable rudeness, suggesting I pay additional delivery fees for the second delivery, which I had already paid for and it dosnt make sense I didn't ask them to deliver it twice. Today, after yet another frustrating call, I was left without answers regarding when I can expect to receive the entirety of my order. Imagine purchasing a table with four chairs, only to be informed that you'll receive just the table and one chair, with no certainty about the rest arriving anytime soon – or even next month.This level of inconsistency and uncertainty in delivery not only reflects poorly on Value City's customer service but also undermines their credibility as a reliable furniture retailer. If they cannot fulfill orders promptly and completely, they should reconsider selling the product altogether.
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April 2024 by Marjorie Martinez
This store definitely deserves five stars, all thanks to Christine's outstanding customer service! Her dedication and attentiveness made my shopping experience truly exceptional. I highly recommend this place, especially for Christine's excellent service!
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April 2024 by Luda Luda
Excellent service, excellent product.
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April 2024 by Ryan Buchanan
Great service n very precise n efficient delivery
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April 2024 by Rabby Mertus
Super nice
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April 2024 by Carlos Cabrera
My second time buying from Value City and would definitely recommend. Mohammad was awesome, answered all of our questions and made sure to get everything right for us. Made the whole process easy.
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April 2024 by Lidya Belayneh
Excellent service! Koki really went the extra mile to help us find just what we needed at great prices. You made our experience wonderful. Thanks!Highly recommend!
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April 2024 by Penny Nowe
Kalume was my sales person and she was very professional well experienced and was able to answer all my questions and concerns. Calumet also kept me posted on my order. Rockville Store.
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April 2024 by Weynshet Taffa
We had a great experience with Kelem. She helped us find the best furniture.
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April 2024 by Daryl Washington
Quality furniture and professional delivery
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April 2024 by Martha M
Koki was fantastic helping us! Thank you Koki for your help.
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April 2024 by Massiel Medina
Absolutely enjoyed my experience with Value City in Rockville. I came here a couple times and Kelem helped me the most recent visit. She was very sweet and knowledgeable. I appreciate her and her manager for all their help and I look forward to coming back for my living room furniture!
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April 2024 by Natalie Ambersley
What a great experience i had with Mr. Mohamed! He is very attentive by taking the to work through my very meticulous color, special size and specific needs for our new couch. Super excited for our special design couch that will come in the next few weeks! Thanks again Mohammed for your wonderful kind and thoughtful help!
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April 2024 by Cheryl Murray
Robert and Qua took care of my of my problems, and got me set for delivery.
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April 2024 by Roland Studios
Went to get a new sectional. Very helpful and professional service would definitely recommend!