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September 2023 by Rich Dowd
This is what I told United in the e-mail survey they sent:1. I feel like there was a little bait-and-switch with the cost of delivery. The difference was only ten bucks but to me it's an indicator of how you do business.2. I'm extremely unhappy with being bounced back and forth between the local office and the national call center when I call with a question.3. I was told delivery would be at 4:00 p.m. and the driver called me at 9:30 a.m. to tell me he was on-site---and I was half an hour away. The driver brushed off the discrepancy by saying they "go by office hours and don't guarantee a time," which directly contradicted what I was told when I made the reservation.4. It is absolutely ridiculous that I am charged a "weekly cleaning fee" for a one-day portable toilet rental.I guess you pay your dime and you take your chance. This was a volunteer-run community event so it was already a little chaotic. United certainly didn't make things any easier.
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July 2023 by Van Allen
Watch this branch , I signed a rental contract for a certain amount, discovered when I received my credit card statement they snuck a additional 600 dollar fee , no phone call no invoice , nothing, have a dispute started w master card
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February 2023 by brian clark
United rentals continuously gives me the best pricing and always have what we need.
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September 2022 by AG Hold
Great service all of the guys working here were very helpful and good prices too compared to sunbelt
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November 2021 by Jeff Morris
excellent customer representative, quick and easy process to rent equipment, equipment readily on hand.
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August 2021 by Michael Slagle
You help me I help you, pretty simple
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July 2021 by Rose Ellis
Great customer service
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June 2021 by Jacqueline Mariano
Decent customer service initially. When equipment was dropped off they were two hours early usually not a bad thing but for our specific logistics didn’t work out well. We rented on a Friday for weekend use but the equipment brought was too big and I was told to rent elsewhere because they were closed and they’d deal with it on Monday. Well it’s Monday and I still haven’t heard from anyone not even for pick up. I called 5 hours after they opened and just said they’d text me with an eta. Horrible customer service after our initial phone call. And we Beat not even be charged because we could not use the equipment at all and went elsewhere as they suggested. No one called over the weekend or even followed up.
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May 2021 by Jennifer Jones
They were able to find us the boom lift we needed and delivered it the very next day. Excellent service!!
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April 2021 by Drej 17
Good customer service and prompt attention after arriving.
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April 2021 by Henry Diaz
Horrible Service !!! Go somewhere else
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March 2021 by Alan LeMaster
Dennis at the Edgewood/Joppa location is excellent. Always courteous and very knowledgeable!
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March 2021 by David Bartynski
United Team Members always operate with the utmost professionalism & efficiency.
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November 2020 by Emily Jackson
Mary was super helpful in getting my rental set up and made the process so smooth. She was very informative and always kept in communication. The customer service was amazing! Thank you for all your help, Mary!
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November 2020 by Jose Campos
(Translated by Google) Is moso(Original)Er moso
