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February 2024 by Gloria Bayer
Ms. Gwen is the best. Very friendly, and nice. I never have a bruise when she takes my blood. The office building is very clean.
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January 2024 by nikima davis
Staff was courteous and efficient. Facility was clean. One of the best pre employment drug screening facilities I have encountered.
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December 2023 by Tammy DiGennaro
Every time I have gone there they have been professional, courteous, and personable. Blood has been drawn with no issues ever. Gwen is awesome!
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October 2023 by Jim Gallo
They say they close at 3:30pm, but they don’t do drug screens after 3pm or on Saturdays. Not a fan of this place.
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October 2023 by Casey Miller
Went to get bloodwork for two different providers. Only did one and the costumer service was not helpful when i called them.
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January 2023 by marco alanis
Yuki was wonderful , she was outgoing and polite, put me at ease, their office is conveniently located on Philadelphia Rd. And have plenty of parking spaces.
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December 2022 by marco Polo
Yuki was wonderful , she was outgoing and polite, put me at ease, their office is conveniently located on Philadelphia Rd. And have plenty of parking spaces.
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September 2022 by Jeffrey Lloyd
Easy to get to, everything was on-time, and fast results. Staff were kind and professional.
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July 2022 by Sherry Draper
First time at this location, very organized & professional My phlebotomist told me she was new, and she did a fantastic job! Keep up the good work Allie!
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July 2022 by Lily F.
I had an easy experience at this location. I came in for a drug screening test and was in and out in under 15 minutes. The Quest suite is located on the second floor (turn right after exiting the elevators). Self check-in allows you to get checked in and scan your license right away. Even though I showed up 30 minutes before my appointment (they accept appts or walk-ins), my name was called in under 5 minutes. Some of the instructions for the procedures could have been more clear, but that was only a minor setback.
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March 2022 by Kelly Z.
I took my daughter to the quest lab on Philadelphia Road in Nottingham for some bloodwork. After we signed in which is through a computer and not an actual person, we heard her name being yelled through the office so we got up and couldn't figure out where the yelling was coming from. We then saw an employee and he did offer to help us and when I said that we heard our name being called but didn't know where it was coming from he led us to the right room. In there was a technician sitting at a computer with her shoes kicked off like she was at home relaxing and she took the order from the doctor that we gave her. It was very clear that she did not know what she was doing as she was not sure what any of the codes that the doctor gave her meant so she again began yelling through the office to try to get someone to come help her. The same man that helped us came in to help her and after about 15 or 20 minutes they finally got all of the codes into the computer. I feel like all of this information should've been entered before we were ever called back because this is now making my daughter uneasy having to sit in there and listen to the inexperience of the technician. At this point she finally asks for my insurance card puts everything into the computer and then tells me that my daughter is not covered under my insurance. When I assure her that that is not true I pull up the CareFirst website logged in and showed her that my daughter is in fact covered under my insurance. She proceeds to tell me that this happens with many patients and that I would have to give them a credit card so that when they bill the insurance if it is denied they can charge my card. I offered to call the insurance company to get clarification for her and she said it wouldn't do any good. At this point another technician comes in and begins to draw my daughters blood. thank God he actually did a very good job but when we were finished he took the tubes of blood and left and we sat there for a few minutes before anyone informed us if we were finished or not they never asked my daughter if she was feeling OK if she need water or anything. Everything about this experience was very unprofessional. From the technician yelling through the office, to her having her shoes off, to her not knowing the right codes to enter into the computer, to the whole insurance situation. Also if many patients are getting this notification that there dependence are not covered then there's clearly something wrong with quest computer system and that needs to be taken care of. I would not recommend this site for lab work.
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February 2022 by charles armstrong
Very polite, nice atmosphere. Go here every other month , always a positive experience. And thank you for your service .
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January 2022 by Dee Tiedemann
Very disorganized this morning did not have orders that were faxed. And one of their employees was not wearing a mask over their nose and greeting all the people coming in that way. We decided to leave and come back another time and hope that they’ll have their act together
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November 2021 by Missy Donna
Special blood draw 10/14/21. Location had not done this draw before and took over an hour to figure it out with a very sick man waiting for it. Doesn’t show in process 11/1/14. Called location; they had no idea. Been on hold over 79 minutes with corporate customer service.Quest sucks
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April 2021 by Vee Vee
Attitudes are not the best very rude staff!
