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November 2023 by Dark Sin
Friendly staff good deals
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June 2023 by Angela Robinson
My second day here for repairs and I am still waiting for brake pads to get installed. Absolute ridiculous. When you had to wait for parts and come back again you should not have to wait all day a second time. BRANDYWINE location
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April 2023 by Candas Murphy
This store is awful, this is the second time I have wanted to buy a pair of shoes and the store is closed during opening hours.
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December 2022 by Ivori Anthony
Went in today,and the staff which appear to be young,were having a very loud conversation about smoking Weed,@ what they use to smoke it with all the while there were atleast 2kids in the store...Super unprofessional and Ghetto!
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April 2022 by stevonna cordova
My husband and I walked in to do a return or exchange for FIVE pairs of shoes ordered online. Our preference was to exchange for larger sizes or purchase sizes that we needed. There was one person working the floor and one behind the register. Neither spoke as we walked in or asked if there was anything they could help us with. The store had maybe three other patrons with children in there. When stated we we’re looking to do an exchange or return the young girl immediately said, “We don’t have these shoes in stock”. Which would have been fine if I had taken the boxes out of my bag first. I told her we would do a return. Even though she was wearing a mask I could still hear her huff loudly. I do not intend to EVER return to this store. This is not the first time associates have been rude. To be fair there is an older gentleman who I believe is the manager. He has always been courteous and helpful. Spend your money elsewhere.
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October 2021 by Garrett Freeman
People are rude and unhelpful if you don't like the job find something else
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October 2021 by Lili N
Great customer service!
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October 2021 by Demetriuse Pollard
Shop often for my grandkids..
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February 2020 by DaProblim HaveNone
friendly, clean cheerful atmosphere
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December 2019 by Little Chris
Nice people
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August 2019 by Lazlo June
Nice store where you will find the cutest shoes. Staff are kind of OK, depend who you will get. If you are not satisfied try another one, you might find a different attitude.
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March 2019 by Marshanda Pyle
Great place to shop!
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August 2017 by Lesley Ashton
No customer service whatsoever. No greeting or how can I help you from 3 associates. Looked for an associate after finding a shoe and one was on the phone and had been on the phone since I entered the store. The other associate had just walked out on the floor as I was about to approach him he went to the back (he didn't return to the floor). So I decided to wait for the person at register who was helping a customer. When the customer got on her phone and went to sit down the associate still did nothing. She just stood there looking at the customer she was trying to help. I was just about to ask her about the shoe and I decided I was done then because I don't have time to spend money in a store where they can not even help me. If you are to interact with customers then have some training for your associates.
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March 2017 by Casttooth2015
They raped my son
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December 2016 by Ebonei White
Customer service here is the worst I've ever seen. They take your money when you want to order shoes and you get no type of follow up with them. They expect you to call customer service and get the shoes even when the shoes come in to the post office, right across the aisle from them. Their customer service is laughable. They need so help. And they talk to you like you are beneath you. After the transaction that my husband just did, we will never be dealing with them again.
