-
November 2023 by Michelle K
Horrible customer service! There were two associates when my daughter and I entered the store. Right away I heard them talking back and forth and it was obvious gossip between friends. The two definitely didn't care that they were actually at a place of work.. customer service related especially. My daughter and I were never greeted. In fact we were not acknowledged by either girl the entire time we were in the store! At one point I was struggling to reach the bralettes located right beside the register area. Both associates literally standing right there and not one offered to help! By now my daughter can tell that I'm having to hold back... I wanted to explode! I said out loud forget it... we'll get yours somewhere else and honestly had my daughter not been with me.. I'd of went off and I definitely would not have spent my money there! Even during the time the associate rang us out she never once acknowledged us! I even put a bag on the counter and told her we didn't need a bag... lol... she didnt hear a word! She proceeded to put my daughters clothes inside a big snoopy plastic bag.. which i thought stores were not even supposed to use anymore. Very disappointing ? Definitely more to do with those two particular associates because normally they are very nice, friendly and helpful.
-
August 2021 by Leah Krotee
Terrible customer service. Will not be coming back to shop. Tried to exchange a top with receipt and tags and was told that the top and receipt were not correct and that the top was not sold at Aeropostale (even after seeing the same top up front in a different size). Disrespectful and rude, do not recommend Aeropostale at all .
-
September 2020 by Caitlyn
Will absolutely not be returning. None of the other stores required hand sanitizer so I walked in and was barked at by multiple employees to exit the store and put some on. I had no issue with this of course I just wish they were a little kinder about it.Not even 5 steps into the store I was followed around by multiple employees who would not leave me alone to shop. I loved some of the stuff but was so intimated that I just left. The girl following me scoffed under her breath loud enough to hear when I left. I will never be shopping here again.
-
September 2020 by Oleg S
Aeropostale USA e-shop does not accept international bank cards. All orders are rejected. This is not acceptable in the age of globalization. Conservative guys.
-
February 2020 by Flatty Latty
Good sale sometimes
-
October 2019 by Norris Ennis
Nice clothing, great staff as well
-
September 2019 by Crystal Larrimore
I walked in this store to exchange a pair of pants with a bad seam ( he did not see) my kid had on for two hours, with the receipt in my hand, and you would have thought I was trying to return a pair of pants that were 20 years old, they still have the sticker mark from the store! This is my first experience with this place and will be my last. I have had better service at a dollar tree.
-
September 2019 by Michelle Lamb
Extremely slow customer service. Multiple people in line waiting to check out and only one person at the register.
-
July 2019 by King Alex
Good clothes, sometimes, go in during sales to pad out wardrobe. Good for highschool.
-
June 2019 by Riley Krater_14
Great clothing spot for teenagers
-
April 2018 by Sergio Covarrubias
Walking in the store was a regular experience, until the coworkers behind the counter started talkig on their phones. One of them was on the phone talking about her child support with someone she knew, obviously not something to be discussed on the phone that was on speaker for everyone to hear. The girls were not helpful and were careless in the store. It was messy, clothes lying around randomly. Would definitely NOT recommend. There was obviously no manager or higher up to be found. Absolutely ridiculous.
-
December 2016 by Erik Weber
Sad that it's closing
