Best Western Salisbury Plaza is an older property that has been clean and remodeled recently. The rooms are good, clean, and updated with huge TVs, though some guests noted they were below average with stained sheets or an occasional bug. The staff is consistently described as very kind, friendly, helpful, and accommodating, even when swamped and understaffed. The hotel offers a very good complimentary breakfast with lots of options, good coffee, and plenty of restaurants in the area. There is an outdoor pool for kids. The hotel is considered secure. While some guests experienced delays at check-in or room issues, the staff worked to help accommodate them. For good seafood, a drive to Ocean City is recommended.