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January 2024 by Nurdi Girl
This Dealer/Service area has been great. I moved a little over a year ago and have been here for routine maintenance and oil changes 2 to 3 times. They have always been pleasant and easy to work with. They have a small conference room and wifi access in case you need to work while you wait. They also offer coffee, water, and some light snacks in the waiting room with a TV.Side note - I did go here for a MD state inspection, and they had to shuttle it down to a sister dealership as they don't do inspections at this location. Wasn't an issue, but I did have to get shuttled over to move something around in my car so they could complete the inspection.
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November 2023 by Christine C.
If I could leave negative stars I would. Bought a 2017 Buick Enclave from Hertrich GMC in Salisbury and we got the extended warranty. After driving the car for a bit, we noticed issues with the transmission. Brought the car into their service department twice over some time and they couldn't find anything. So, now our transmission is fried and we are out of warranty and it is over $5k for a new transmission. Hertrich says, "oh well." My husband is wondering if they knew it was a bad transmission from the get go and their service dept misdiagnosed it to not have to deal with it. Well, we are done with them. We bought 3 cars from them over the years and I will never go back. Ever. Be weary of their used cars and their service department. Never again, Hertrich.
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July 2023 by Michelle W.
Got a car towed there on Monday for Tuesday appointment. They have not been returning any calls. Insisted on holding. After 17 minutes they picked up and told me the haven't looked at the vehicle yet, and it was "the reality of the situation ". The reality is I had an appointment you guys have been ignoring me and I will never being a vehicle here again! Wish I could give negative starts because this is a regret.
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October 2022 by Jimmy M.
Went there today to check out a GMC Denali. Checked it out told them I was interested. Went home to get my trade in Vin and pictures to them. We got to 500.00 difference in price after haggling. I went up to meet the 500.00 difference, and had a verbal agreement on a deal. Was ready to drive my trade in up and do the paperwork and down payment. Got a call saying that the price changed and it went up 1k. Don't go to these cheating effers. Don't keep word. Hardly understand what the hell they are saying. Lousy customer service. Bunch of liars.
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March 2022 by Jamie c.
I received a repair order from State Police for my tag light out. The law is to fix the light and have any authorized MD inspection station to sign off that it was fixed no charge. They told me $147.00 to inspect my car. I told them I just wanted the light fixed, not a complete inspection, and my order signed off. The woman helping me had to talk to the boss. She came back and changed her story to it cost $147.00 just to tell me what was wrong with my light. What a rip off. Needless to say I took it to another garage Mike Dents auto in OC. The total for the repair and the sign off was $42.70. I would not trust taking my car there because they will over charge and not care about their customers. What a disappointment. Shouldn't get one star from me!
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October 2021 by RockerWasRight M.
Beings they canned the entire old team that shows no "hometown spirit". I went there and thought I was at the United Nations, NOBODY I knew from years past (30 years) Go to Pittsville Preston, you might find a familiar local face.
