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September 2023 by Alan Poole
Excellent service and friendly stsff
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September 2023 by Frank Zulinski
I was going to purchase a alternator and battery from Pasco but after reading a review I charged my mind and a d purchased it from a auto parts store.
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September 2023 by Remark Art
Super terrible service and professionalism!!I took my car in the early morning for a diagnostic, to figure out why my car needs a jump every morning to run. I told them that I had a brand new battery and alternator, and that I didn’t believe that was a problem only for them to spend the whole day on my car only for me to come back and to hear what I already knew. Not only that, but they did absolutely nothing to figure out what the problem was even though I expressed my concerns. They proceeded to let me know that if I wanted more services I would have to pay additional fees even though I that’s the whole reason I brought it in. What an absolute waste of time. When I showed up for my car, I asked one of the workers what they found out with my car. He told me that he “wasn’t a mechanics” and he had no idea what they did to my car except what was on the paper. At that point I was done wasting my time there. Ik if I had just continued to get more services they might have found the problem but I refuse to waste my time with people that honestly seem like they don’t care so no thanks you!!
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September 2023 by Stella Sutkiewicz
My past two days...I am just going to relay the facts as they happened and I'm going to let all of you make your own decisions about the business I just dealt with. Back in March I had a new alternator installed by Pasco in Fruitland. On the way home from my second job Thursday my vehicle broke down near Easton. I had to be towed back and that was a nightmare because of the tow company they sent. It was a man and a woman and presumably their very small infant and a great big fuss was made about me having to ride back from Easton in the tow truck. I was asked twice if I had called for a ride home yet by them and not by my auto service company, Better World Club, an ecology centered service that is exactly like AAA. I've had my cars over the years towed a few times but never have I been asked that 50 miles from home. That however it was only the start of the nightmare. I took my vehicle to Pasco and I was given an initial call and told yes it was the alternator. I was given a subsequent call and was told that there was an oil leak onto the alternator and several other components that had to be replaced because of that oil leak. The alternator installed was from Pasco and because of the exterior cause they could not cover the damage. I thoroughly understood that. On Monday, on the phone, I was told It would be approximately a 5-hour job and 1300. I authorized the work. I authorized that work based on what I was told. I waited until 2:00 p.m. today to call. At that point I was subjected to a phone call where the person on the phone, I won't name them but it was a man on loan from another Pasco, basically beat around the bush before finally telling me they had no staff to do a 5-hour job. At no point was I called and told that before having to call them the day the repair was supposed to have been done based on my authorization. Needless to say I was incensed. I was not even giving a referral to someone who could do the work. I understand that people are short-staffed but there is absolutely no reason to falsely represent your business. If you can't do a 5-hour job, you certainly have time for a 3 minute phone call. I could have been called in the morning or at the end of the day yesterday and told I would have to find somewhere else because of the labor shortage there. My very kind neighbor took me over to Pasco to retrieve my vehicle which had been made drivable but the original cause of the second alternator failure had not been addressed because of the time frame. Now, to give them some credit, I was provided a new alternator without charge. I suspect this is because they had realized they could not do the service that they had promised me the day before. Ironically, I would have paid for that alternator based on what I was told previously if they had been dealing with me intelligently and fairly. When I spoke to them face to face at the counter about how poor their service had been, I guess it was because I was a woman, the man who had been on the phone with actually smirked. The blonde woman at the counter didn't look like she cared much either. I saw his expression, that smirk, and so did my neighbor. I made a comment to him about how funny I'm glad he thought the situation was. I hope he thinks it's equally funny when people see this post here and on Yelp and on Google reviews. My vehicle is now at Firestone. Their estimate was $300 less if they have to do the same work. I suspect that they may not. I no longer will go to or trust the word of Pasco for anything. These are just facts. I have witnesses who heard me speaking about the situation at work, texts to my other job telling them the situation before my denial of service, and also my neighbor as a witness. Make your own choice about going there. Also, I was told it was $100 charge just to determine the source of the oil leak. At Firestone that was 10.
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September 2023 by yvonne walker
Awesome service. Friendly place to service my vehicle
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September 2023 by Steve Hands
Batteries are poor. Customer service is terrible!
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August 2023 by Stella S.
My past two days...I am just going to relay the facts as they happened and I'm going to let all of you make your own decisions about the business I just dealt with. Back in March I had a new alternator installed by Pasco in Fruitland. On the way home from my second job Thursday my vehicle broke down near Easton. I had to be towed back and that was a nightmare because of the tow company they sent. It was a man and a woman and presumably their very small infant and a great big fuss was made about me having to ride back from Easton in the tow truck. I was asked twice if I had called for a ride home yet by them and not by my auto service company, Better World Club, an ecology centered service that is exactly like AAA. I've had my cars over the years towed a few times but never have I been asked that 50 miles from home. That however it was only the start of the nightmare. I took my vehicle to Pasco and I was given an initial call and told yes it was the alternator. I was given a subsequent call and was told that there was an oil leak onto the alternator and several other components that had to be replaced because of that oil leak. The alternator installed was from Pasco and because of the exterior cause they could not cover the damage. I thoroughly understood that. On Monday, on the phone, I was told It would be approximately a 5-hour job and 1300. I authorized the work. I authorized that work based on what I was told. I waited until 2:00 p.m. today to call. At that point I was subjected to a phone call where the person on the phone, I won't name them but it was a man on loan from another Pasco, basically beat around the bush before finally telling me they had no staff to do a 5-hour job. At no point was I called and told that before having to call them the day the repair was supposed to have been done based on my authorization. Needless to say I was incensed. I was not even giving a referral to someone who could do the work. I understand that people are short-staffed but there is absolutely no reason to falsely represent your business. If you can't do a 5-hour job, you certainly have time for a 3 minute phone call. I could have been called in the morning or at the end of the day yesterday and told I would have to find somewhere else because of the labor shortage there. My very kind neighbor took me over to Pasco to retrieve my vehicle which had been made drivable but the original cause of the second alternator failure had not been addressed because of the time frame. Now, to give them some credit, I was provided a new alternator without charge. I suspect this is because they had realized they could not do the service that they had promised me the day before. Ironically, I would have paid for that alternator based on what I was told previously if they had been dealing with me intelligently and fairly. When I spoke to them face to face at the counter about how poor their service had been, I guess it was because I was a woman, the man who had been on the phone with actually smirked. The blonde woman at the counter didn't look like she cared much either. I saw his expression, that smirk, and so did my neighbor. I made a comment to him about how funny I'm glad he thought the situation was. I hope he thinks it's equally funny when people see this post here and on Yelp and on Google reviews. My vehicle is now at Firestone. Their estimate was $300 less if they have to do the same work. I suspect that they may not. I no longer will go to or trust the word of Pasco for anything. These are just facts. I have witnesses who heard me speaking about the situation at work, texts to my other job telling them the situation before my denial of service, and also my neighbor as a witness. Make your own choice about going there.
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June 2023 by Suzette Sheppard-Jones
We take my car here because we know they can find out what is going on if they can't no charge
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May 2023 by Christopher S.
I have brought several of my vehicles and Family members vehicles to Pasco Battery over the years and have always been impressed. Heidi, The shop Manager is a Great Communicator with vast vehicle knowledge. Heidi always keeps me in the loop on whats going on and helps me understand what I need to know about the repairs and condition of my vehicle. Heidi is great about looking out for deals and making sure you get the best replacement part at the best price. Her Lead Technician Chuck is a Master at fixing things right the first time. There are no shorciuts taken, he is Fast and Efficient.. When they call you and let you know its ready, I feel reassured that the work is done correctly, my family will be safe in our vehicle, and I didnt get destroyed by the bill. This may be a small shop But they sure do win BIG in my book!
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November 2022 by rodden420
The staff is very helpful and knowledgeable everytime I go there.
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October 2022 by H.
Since I have been coming here, the customer service has been excellent...as well as their auto techs they are spot on correct.Waiting room is clean and comfortable.
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September 2022 by Daniel K.
Fantastic, quick, & courteous service. Called for a not-widely-sold battery, & the guy put me on hold "so I can put my hands on it & tell you whether or not we have it." In & out for the battery replacement in 20 minutes.
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September 2022 by Dusty B.
So I've had 2 wonderful experiences with this company that I'd like to share. First was around 2018 or so. I've owned plenty of work vans throughout my career and I had one without working taillights. I brought it to pascoe in fruitland and they fixed the issue quickly for $90. Everything was great til I received a ticket about 2 months later for the same thing. No taillights. I took the van back and they would not even look at it to see whom was at fault without another charge. I ended up paying them a second time to do the exact same thing they did the first time. But make it last. My second issue came when I had a van recently in 2022 that the brake lights stopped working on. I made appt. Brought in van. After 3-4 hours I got a call about the issue. It was taking longer then thought and they wanted to assure I was willing to pay 300-350 for the additional time needed. I said no problem. If you can fix it for 300-350. Do it. A few hours pass and I receive a call to come get the van. When I get there I go right in. Pay for work. Get key. And go out to check it. The brake lights were working but my third top light was not working as a running light or brake light. At that moment I wasn't sure how it worked I just knew it wasn't. So I returned inside where they made me pull the van around. Argued that they never seen the 3rd brake light. And that they only charged me for the lights that they fixed and if I wanted them to fix the 3rd brake light I'd have to pay even more. AND BTW. leave the van again because it's not finished. So all in all. I asked for a 1/3 rebate on the cost. I just paid over 300 and you guys only got 2 of 3 lights working. When I went to school. 2/3 was 66%. And that's a failing grade. The best part was that the "boss" comes down from upstairs and says. "I can diagnose the 3rd light problem for free for you but you'll have to leave it. I'm not sure what else you want sir. We only charged you for the lights we fixed. You never clarified you wanted all of the brake lights. You just said brake lights". So I guess from now on I have to literally say step by step what I need. It's like going to buy a set of tires and the salesman says we have a set right here for 300. You agree and they install them. Only to find out it's only 3 tires. You never asked for 4 sir. You said a set of tires. Oh you wanted a whole set of 4? He's asking me. Oh you want all of your brake lights working? Not just 2 out of 3 of them? What a joke of a place. Needless to say. My recommendation is to take your money elsewhere.
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August 2022 by H. Bradshaw
Since I have been coming here, the customer service has been excellent...as well as their auto techs they are spot on correct.Waiting room is clean and comfortable.
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August 2022 by MINH NGUYEN
I bought 6 batteries less than 6 months..2 batteri up..Lucky no one get hurt under seat…I took back to store..tell them…also they saw them…that mani factories defeated but they don’t want to change them..they want me pay for.. I never come back…
