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February 2024 by Joe S.
I had an appoint for 8:00 AM. I arrived at 7;45, Tim took my keys at 8:00, the tech put my car on a lift at 8:10 and there it sat with no service for 1.5 hours! I asked why the tires were not done at 9:30 as promised and Tim said they were working on it another half hour, NOT! once my vehicle was on the lift the tech worked on cars that arrived after me. I could see the vehicle the entire time. I told him to give me the vehicle back. DO NOT GO TO PEP BOYS!!!!!!!!!
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February 2024 by Gene Grate
Great service, got 4 new tires put on .Did not take long . Thanks
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February 2024 by cynthia Ramirez
Staff was very nice, and was able to get a great deal on new tires. I needed some extra work done and they were their price beat everywhere else I called. They were quick too. Best experience I've had in a shop in years.
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January 2024 by Joe Schanno
Great service and friendly staff
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January 2024 by Jehan Jaleel
Took my vehicle with an engine overheat, they were not able to find or fix the issue. They told me to take my car to another repair shop saying the problem was an head gasket leak but that repair shop also did not do this kind of work. They also did not document in their diagnosis what the issue was.
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January 2024 by Robert Suttmiller
Very quick and well dine
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January 2024 by Robin Shockley
Awesome! Went to 2 other locations( was told 2-3 hours to look at my tire) before I ended up at Pep Boys. Within 45 minutes they found a nail in my tire and had plugged it. Case closed. Awesome customer service from the time I entered the store until I left after the job had been completed. Yes only 45 minutes!
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January 2024 by Francis Aning Amoah
Wasted my time for 2 hours, and in the end, they couldn't fix the problem. Then they charged me on top of it.
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January 2024 by George Stone
Very fast and good service
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January 2024 by John Karg
Service was done fast an efficient
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December 2023 by Casey Campbell
Went in for a simple oil change. Truck takes 6 quarts. I was charged for 6 quarts. The next day I had to add an additional 3 quarts due to them not actually putting 6 quarts in. Mechanic confirmed no oil leak.
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December 2023 by Maddie Hancock
For those working 12/13/23 in the afternoon and those working 12/14/23 in the evening, I want to say thank you!!! You guys provided me with so much help and patience. I appreciate it so much. These guys here are awesome!
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December 2023 by Tony Evans
Worse experience I have ever had at Pep Boys. My appointment was at 11:AM for 4 tires. I finally left over 3 hours later.. The whole place from start to finish was very unprofessional. No one there said two words about the progress of my wait. Never again...
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November 2023 by Heather Hallman
Service personnel are fine but antiquated computers and POS systems incorrectly charge due to lack of connectivity. I had to leave to go to an ATM to get money due to their machine starting a process of flagging the multiple transactions they made as potential fraud with my bank.
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November 2023 by Kristi Walker Bradford
I had my serpentine belt changed on a Sunday by Pep Boys and the very next day my car broke down completely. My alternator was gone. I ordered one and had it delivered to my house. Low and behold the alternator had packing peanuts stuck inside of it ??♀️ I reached out to PepBoys and asked if they could help. Mr. Martin found me a pretty reasonably priced brand new alternator and gave me a small discount on the total cost of the labor. My car is riding great now and I really appreciate Mr. Martin, Victoria, & PepBoys staff for all their help!
