SECU Credit Union has received a mix of reviews, highlighting both positive experiences and areas for improvement. Many customers praise the friendly and welcoming staff, noting their exceptional customer service and knowledge. The branch is described as clean, well-organized, and inviting, with a comfortable waiting area. Customers appreciate the wide range of services and products available, making it easy to handle various banking needs, from opening accounts to applying for loans. However, some reviews mention challenges with resolving errors, indicating that customers may need to be proactive in addressing issues. One customer noted a quick resolution after voicing concerns online, leading to a more favorable experience. Positive experiences include quick service for tasks like obtaining a new debit card and a seamless loan application process, with staff members like Holly receiving specific commendation for their professionalism and attentiveness. Overall, SECU Credit Union is recognized for its good products and rates, exceptional service, and a pleasant banking atmosphere, though some customers have encountered difficulties that could be addressed for a more consistent experience.
The virtual teller looked like artificial intelligence. Took me aback somewhat. I assume the virtual tellers are outsourced to another country now.
February 2024
The phone lines are terrible with pre verified information b.s. then the customer service redirect you everywhere. They make it impossible just to make a payment.
September 2023
Could not get ahold of this pathetic excuse for a bank sat on hold the multiple times I tried calling. Never had an issue like this with my other bank. Terrible customer service, very disappointed and will be closing my account. Wouldn't have even left one star if I didn't have to
