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October 2023 by Freddie Glasgow
Great guys. Stay up to date on the latest diagnostic equipment. Fair prices and quality work!
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April 2023 by Wayne S.
I went in for a new battery. When they brought my keys to me they had broken the top of my truck key. They didn't seem to care at all. It is a chipped key and will cost about $110.00 to replace, To add insult to injury they said that Firestone was issuing new credit cards and that my current card of less than a year wouldn't work. They wanted my social security number to charge the battery to my existing Firestone account. I don't give out my social at random in this age of rampant identity theft. I used another card and will shred my Firestone card. They said the company will be issuing new cards at some time in the future. That should have been done BEFORE they changed the system. I've used Bridgestone tires for 30 years. However, this experience has convinced me to take all future business elsewhere.
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April 2023 by Hunter W.
I booked my appointment 3 days prior to my appointment, and received a email a day later approving my appointment. I went in on time to have my car aligned and talked to who I believe was Chris. He was nice honest and straight to the point. They were busy so I did have to wait in the lobby for quite some time. So I do recommend dropping your vehicle off. Overall good experience at this location.
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March 2023 by Elaine Nelson
Father and Son business. He really knows what he is doing. Master Mechanic by trade. He will be honest with you. $$ as most. Put in a transmission, undercoating, and suspension work..would recommend Tony.
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December 2022 by Sarah Winchell
Great family run business. Great service and comperable pricing, better than the dealers. Quick service and done with a smile. Honest and friendly folks, feel like family is taking care of you. They've been the business for over 40 years, they've seen what works and what doesn't. ?Service: Steering & suspension repair
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May 2021 by Joshua G.
I only gave two stars because they did manage to fix one thing I asked for. Their communication is terrible. I had to constantly call or come to the location to get updates about my vehicle. I was told multiple times that I would receive updates or be done with work at noon, only to show up hours later and their techs still be working on my vehicle. Time management seems to be practically non existent, as they seemed to wait to tell me anything until an hour before they close, so they conveniently won't have time to get a part and replace it. I'm not overly pleased about "being a priority" when I see my car sitting with no work being done. I understand vehicles take time, but come on.
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September 2020 by Stagger L.
Really great customer service and mechanics, don't think they could have taken better care of me. Brought my 2001 F150 in to get it's death wobble checked out. They were very straight forward in their recommendation, they did not pressure me into fixing issues that were not immediately required but enough to get me back on the road and home safely (I'm from out of town). Kept me in the loop throughout the process, asked my preferences when they could (ex. White lettering on tire walls facing out or in, etc). Can't say enough about how good of service I received. There we're about 4 other customers that came in with issues and were taken care of and back on the road during the time I was waiting so they definitely are aware of how valuable their customer's time is. Keep up the good work!
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August 2020 by Dennis Grove
Great service, Nice people
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June 2020 by Shahryar P.
Needed a tire replacement, they gave me an appointment for a day after in my first visit. I came here and dropped off my car and was waiting for them to finish the work. After 20 minutes I saw they took my car out of the garage and parked outside. The tire was replaced. I was waiting for about 40 more minutes to checkout and get my car's key back. No, they were not busy. There were only one more car than mine and the store was empty. 4 guys was smoking in the backside of the garage and when I asked them for checkout, no one answered. After 40 minutes someone came inside and I asked him about my car, he almost YELLED on me and said I will be with you, I am too busy and I have other things to do!! It took about an hour and 15 minutes until I checkout. WORST and the most unprofessional place among all other Firestone branches that I have ever been.
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March 2020 by Ivan T.
Had a small issue with 'power steering reservoir 'costly' but it was fixed in a timely manner and done correctly. I just have a conscious awareness on auto mechanic or dealership mechanics 'trust' lacks!
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October 2019 by Susan Witchey
Great service
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October 2019 by Alexandra C.
I am a 23 female graduate student living on the complete other side of the state from her home and not that my fellow strong independent women peers freak out anytime something goes wrong with our cars, but personally, I do I somehow ran over a GIANT nail and discovered that air was quickly exiting my tire. Seeing Firestone many times on my way to class, I raced there knowing they close at 7p. I arrived at 6:40p in a panic and two absolutely wonderful gentlemen (George & Nathan) did not hesitate to help me despite their occupational release in t minus 20 minutes. Nathan finished fixing my tire at 7:06p with nothing but a smile. George as well, nothing but a smile. Thank you all so much for your customer service and I will gladly be returning need anything go wrong with my car again.
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September 2019 by Catherine H.
DO NOT GO HERE!!! Went in on Wednesday to get my tire fixed cause it was flat but they said it's unfixable so I had to get a brand new tire which was suppose to get put on the next day around 10. Came in the next day around 10-11 and waited over an hour only to tell me that they ordered the wrong size tire (really? do y'all not check things before you order them?) & that it'd be in the NEXT day at the same time. Finally got it on Friday but the whole process took 3 days when it should've taken no more than a day. RIDICULOUS
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September 2018 by Henry Hastings
Good honest straight forward no B.S fair priced car repair
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September 2018 by Allan Bell
Works on all makes and models
