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February 2024 by Aliese Brown
Don't walk away, run away. Poor leadership
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February 2024 by Bill Gwanyalla
Be WARNED!!!!!, they will scam you at this location. Please don't go there, avoid this location( read other recent reviews). Especially the skinny light skinned lady with freckles.They can add stuff you didn't take out of the store and use a fake signature for you, leaving you paying for something you have or need.
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January 2024 by Saving Souls DM
The worst-case experience with a cell phone company in my life. They are rude, unprofessional , and scammers. Im still working to get things straight with my service, I found out an apple watch was added to my account without my permission. They gave me plans i didnt ask for. I can't get all text on my phone and it's been 7 days. I been back several times and they act like they don't know what to do. The manager and assistance managers aren't any help. SO, I went to another location a cooperate store and found out of the low down stuff they did. I see why the doors stay locked the are running a bad business.
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December 2023 by Shaun Rowe
I'm an unsure how a business is supposed to operate without employees and a locked door during business hours. I stopped by to get assistance and this they have their door locked. I leave and after a bit I see an employee answer the door and turn away customers. I am unsure how this business is running and they they are doing.
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December 2023 by martina hawkins
Wait time was long. We had to go back the next day because the phone information didn't transfer over.
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December 2023 by Self-Made Entertainment
New management is very much needed.
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December 2023 by Mook Glover
Need new manager very terrible. Visit the store by BJs will get better service.
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December 2023 by Mak L3gacy
Get rid of the manager “Tammy” ghetto loud and unprofessional.
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September 2023 by Alex Rivera
PLEASE BE AWARE! This T-Mobile store will SCAM you… I’ve been with T-Mobile for the past 5 years and I was so close to cancelling my plan because of this. Went to look for a new phone and traded in a iPhone 11 Pro, I was told there was a promotion that if I traded the phone 11 pro in, I get a free iphone 14, free charger, free case, and free screen protector. Then next thing you know my bill is high the following month. I ended up finding out that there was never a trade in record of that phone(which means the rep robbed me), I’m being charged monthly for that supposed free iphone 14, plus the supposedly free accessories, insurance that I didn’t ask for and an extra phone line that i didn’t know existed.
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August 2023 by Ladawn Bynum
Why would you charge me to pay my phone bill bad enough the damn bill already high
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June 2023 by Yareida Herrera
Professional service and there’s security officer patrolling area!
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May 2023 by Tiffany Adigwe
If I could give negative 2 stars I would. The team members are nice but awful liars. Even down to the manager David. Long story short, I went to the store to purchase a charger. They claimed they had a BOGO (Buy one get one free) promotion. So I upgraded my Galaxy 20+ to a Galaxy 23+. Mind you, I never got a 2nd device for free. Which was fine because I didn't need the 2nd phone since my Galaxy 20 was in perfect condition. The sale Associate Diamond added a charger, screen protector and phone case to my account without my knowledge or approval and claimed later that it was free. (1st lie). 2 weeks later my bill is issued and is +$70 more than what David and myself had discussed (2nd lie). Now it's 25 days later and not knowing I only had 14 days to qualify for buyers remorse, I was going to be stuck with an outrageous bill for the next 24 months. Luckily Customer Care called me and informed me that my bill was going to more and helped me resolve this issue. I was sent to a corporate store (Richie Road) and customer service representative on the phone and the manager at the Ritchie Road location was able to return the device and credit my account for the inconvenience. This location is a 3rd party store with minimum training (according to other tmobile associates) and it's just sad that they'll do anything for commission. But the joke is on them because I was able to return the device after the 14days with help of corporate. But I'll still be filing a complaint with the FCC. DO NOT, I REPEAT DO NOT GO TO THIS LOCATION.
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May 2023 by K Dais
What is going on with this TMobile. My ma has been there twice to pay her bill and they were not open. There were ppl outside and ppl in their cars waiting because it was raining... AND the INSPECTOR NCC was banging on the door for a while before we left with his bright yellow clipboard. When we left he was still banging. Whether they ever opened the door or not, I'm not sure but 15-20 mins we came came back through there and they still was closed...smdh...
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March 2023 by Jamal Williams
came the store Sunday at 4pm. the store is closed omg the store closes at 6pm
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March 2023 by Kay T.
The lady with the dirty freckles was so disgusting and disrespectful to her co workers 900 down for a 1200 phone is a scam . I see why she has them locking there doors
