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July 2025 by Mesha Smith-McDowell
Very professional
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June 2025 by Tyrone Scott
11:05pm and they are closed google says they are open until 12am
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May 2025 by Natalie Rayner
This is by far one of the WORST CVS’s that I have ever sent a prescription to. The pharmacist is extremely rude to customers and the techs who work there. The automatic text said my prescription was ready hours ago and my husband and I had to wait for a compound mix of a second prescription. No integrity what so ever not to mention the liquid medication was dripping all over the paper bag.. terrible service!
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May 2025 by Malinda Smith
DO NOT SEND YOUR PRESCRIPTIONS HERE!!!!!!!
They give the WORST SERVICE and for some unknown reason keep losing orders. You will find yourself in a constant loop of calling them, your doctor's office, your insurance over and over for WEEKS! Not only that, they changed their call-in system for ALL CALLS to go directly to voicemail and you have to wait for a callback. I trust that my doctor's office sent the order in because they have been doing so for years withought fail for this exact prescription that I get monthly. So when they said they sent it, I will believe them over this incompetent pharmacy. What's even crazier is I have had them on the phone on three-way with this CVS and on speaker, so I know they have spoken. You'd think that everything was resolved. NO! They send a text saying that it was received, but out of stock and are waiting for the order, just to be told again they don't have the order and the text was sent from corporate, but still showing not received in their system! How does corporate send a prescription that was never received and it not show up in their system when it was sent directly to their location? So, I'm suppose to believe it was never sent, because nothing is showing in their system. I am flabbergasted! This is the day I end my long-term service with CVS in Severn, MD on Annapolis Rd. I AM SOOOOO DONE! PERIOD!!!!!
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April 2025 by Amber Blackwell
Customer service for the pharmacy department is awful!
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April 2025 by Annaliese Heller
Great customer service and kind staff.
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March 2025 by Denise G
Do not expect to have $500 and a money order from the moneygram , for amounts greater than $500, if you select this option at the kiosk. It will turn out to be a nightmare.
I thank Samantha ( cvs rep) who went out of her way to help me when I called customer service. The rep before her sent me back to moneygram rep who was not helpful. She promised to get me to the right person and she did. Five minutes expected in the store turn out to be almost 2 hrs.
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March 2025 by F Sy
The pharmacist is rude and unprofessional. Not the first time!!
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July 2024 by Yassari Portillo
a person who serves is too racist and very bad. I noticed that an older man who works there was talking down to a Hispanic lady. She was asking him for something and she couldn't speak English without knowing what he was saying. He is too racist and a very bad server.
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June 2024 by Diana Cockrell
It makes sense why they have a 2.4 star rating if I can give them a zero I would. UNACCEPTABLE customer service .They have GameStop gift cards that they no longer honor. I asked the sales associate to get his manager to verify that. When the manager came up he said “, she just wants me to ask somebody else” like it was a bother for him/her. Is that not your job? Aren’t you supposed to at least attempt to give me customer service. The manager said “yep it don’t work”. I said, why would you have items on the floor that is not being honored . Doesn’t your inventory tell you ? Working in customer service I know they get alerts to clear the shelves of items like this. Clearly they clock in just to receive a check they don’t work for. Repulsive. 6/4 @ 3:30 pm if CVS corporate cares.
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June 2024 by Heather Knox
Terrible customer service
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May 2024 by Tim
This store is always clean and smell good. I always come to get 1 thing and leave out with many because the store is organized with everything in its place. I saw stuff I damn sur3 didn't need...but got it anyway..smh shame on you CVS for making me spend more.
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May 2024 by Conor m
Store is in a good location and has a lot of parking and most essentials. The pharmacy is sometimes too busy or understaffed it seems but the employees are nice.
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May 2024 by Victoria P
This is about tbe cvs pharmacy. It is very slow. (Probably short staffed). I rated this two stars because the drive through is always ignored, phonecalls are never answered. I've called while in the store, waiting in line for 20 minutes and NO ONE ANSWERED
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May 2024 by Taylor Bartholomew
I am so sick of always walking in this store and seeing lazy co workers just standing at the front constantly on their phones when there is customers that need help. Tonight I just walked in and a guy in a black jacket with black hair in a bun was just standing at the front eyes locked on his phone, didn't even look up and greet me. And when I was walking up he literally almost crashed into me bc he was on his phone and not paying attention where he was going. Cvs you need to find better and more professional employees. Everyone looks like they hate their life there. I don't think I've ever seen an employee smile there. Get more employees with better customer service and ones that don't just stand around on their phones when customers need help. A woman next to me was having issues with the self checkout and looking for an employee yo help her and the guy was just standing there texting on his phone. It's stuff like this that makes me so mad. It's so unprofessional. You need to find better employees cvs.
