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October 2023 by Mike Herrera
Fantastic service on multiple occasions. They explain everything going on with my car, make recommendations to avoid future problems, and have a super fast turnaround time.
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October 2023 by Ashley Tsu
1000% would recommend Jack and his crew to anyone and everyone! First off, let me start by saying that these guys are probably the most honest people in the business. I needed both suspension control arms repaired. Their pricing is completely reasonable and they explain everything to you! It’s just an added bonus, that everyone there is super friendly! I really don’t know that much about cars, but I really felt like these guys did not take a vantage of me at all, and that’s a lot to say about people’s character. I will definitely be going back!
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October 2023 by Patricia Reese
A close friend referred me to this small business in Severn,Md that gives powerful ,professional & effective service..My 2008 Ford truck needed transmission work .The process was complicated but these men knew what they were doing .The owner (Jack) kept me informed by phone of the progress being made to repair my truck .Once the parts ordered were received ,the team literally worked overtime to get this work done as quickly as possible .I really needed my truck sooner than later because I am starting a new job position on this coming Monday.I am so appreciative that they got the work done two days sooner than anticipated ! Great quality work ,the gears shift nicely ..thank you Dorsey Team :-)Service: Transmission
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October 2023 by Brittnee
Being a young woman who knows little to nothing about cars I was very worried about being taken advantage of or being upsold but I never had that issue here. Rick went above and beyond to make me feel comfortable and to actually educate me on my car and how to care for my car. Everything is responsibly priced and if something on your car doesn't need to be replaced they won't force or try to manipulate u to make more money like most of auto shops do. My car will be going nowhere else.
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July 2023 by Shea Vagantem
Quick, efficient, professional, and communicated. I trust the people at Dorsey transmissions and that's the most important thing for me.Service: Transmission
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May 2023 by Kia Oddanns
I needed my windshield wipers replaced, and it was done instantly though it’s raining and really didn’t have time to do it that it self says that your car will be in great hands Holly recommend
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April 2023 by Ellen Simpkins
My husband and I traveled from Indiana to visit family here in Severn and had an issue with our car. My husband brought the car to Dorsey to have it checked out. The guys there checked out the transmission and ran diagnostics and went above and beyond to ensure our ride home will go well. It was very clear that customer service was more important than profit. We didn't think there were still people that take care of customers like this.
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January 2023 by Joe-v M
A very professional and helpful owner and manager. The Ford Focus had had very many issues with its transmission (historically) and only Dorsey Transmission (Severn) out of 5 that I checked within a 10 mile radius would fix it, and not necessarily with a brand new part, but ones that were already used (clutch, transmission, etc.). Just a simply superb crew, considerate, most professional, and extremely helpful - good hearted people. My Ford Focus works like brand new. May their repair garage and work continue to be blessed. /Joe-v.Service: Transmission
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August 2022 by Chris Robertson
Very honest and reliable shop. Had a few things fixed on my bel air. The repairs were done in time for my wedding. They even cleaned up the car as a wedding gift. I would highly recommend them auto repair services.
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August 2022 by Love Life
This place is top notch! I came to have my Honda looked at and the guys were awesome!! Great customer service.Services: Brakes
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August 2022 by Paul Springer
As a new person moved to this area around , I found this place extremely affordable and service reliable compared to other service centers.
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July 2022 by Craig Martin
Had trans work done on 2003 Buick they were great.Service: Transmission
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June 2022 by Mark Andrews
I highly recommend them to anyone in the area that needs transmission work done. Their prices are fair and the warranty is excellent.
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May 2022 by Billie Jay
About 2 weeks ago, I was driving a car that my husband inherited from his brother from south Jersey to southwest Fl. About 3 hours into my drive, the car started acting weird. I decided to get off I-95 as it was 4:30pm and I was afraid I might break down in rush hour traffic if I continued. Because it was close to closing time, I spent the night in a nearby hotel. The next morning, I had the great fortune of picking Dorsey's to take my car to, after reading several great reviews. True to the reviews, they were honest and courteous and went out of their way to make sure the car was safe to get back on the highway. I did not have an appointment and they were booked, but because of my situation, Rick asked Jack to give the car a road test. He was gone for a bit and came back and said he didn't think it was the transmission. They did a diagnostic and said that there were a few things that came up, but nothing that would keep me from driving the car to Fl. True to what he said, I had no other problems and made it home safely. They asked me to call them when I got home to let them know. Finding Dorsey's was the best thing that happened to me in a long time. They restored my faith in mankind. I would highly recommend Dorsey's Transmission and Automotive Repair to anyone. I wish they were closer. Thanks to Rick and Jack!Service: Auto engine diagnostic
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March 2022 by Naomi Adams
This is absolutely my regular car ahop now. The cost of labor is very reasonable and the owner, Jack Bell, was kind enough to explain what they were doing and why. I am very pleased with the service and attention and strongly encourage others to bring their cars here.
