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December 2023 by feng
went to Walmart tire center to replace 4 tires took 3 hours and been told tire pressure sensor broke and have to pay extra to install it, but all tire pressure sensor was check good before taking it to walmart. when I pick up the car and asked for the broken tire pressure sensor was newly broken, looks like they broke it when they installing the tire. one more thing happened while I was waiting to pick up my car is , I heard one it the worker in the tire center telling another customer that her tire pressure sensor was broke too and need to be replace for 28 dollars. can not understand how the sensor broke that easily, the sensor looks very strong and it me kind off stock to the rink. and such a co incident, there are so many other customers tire sensor got broke in a day.
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November 2023 by Chief Thunderhorse
Excellent experience, don't go by too much on online reviews as usually unhappy people post them, yes their short on crew and that can make the wait times unbearable which isn't the crews fault they're working with what they have but work wise I can't complain too notch all the way!!
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October 2023 by Christian Garcia
Be careful, when they finish with working your vehicle ALWAYS MAKE SURE AND CHECK BY YOURSELF IF they did the job well done, because they scam people like they did to my wife and me.
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September 2023 by Ehinome Iyayi
Consistently atrocious customer service. I am surprised that they even have any customers.I called corporate twice and they said the tires I ordered were delivered to the store. Tried calling the store a day earlier and they left me on hold for 30+ minutes and when I tried again, the number didn't go through.Every time you call or speak to them, they don't let you finish your question before answering. I called them before driving to the store and they didn't let me finish talking before answering. Then I get to the store and they say my tires are not there and it is not their fault. No remorse, no here's how we can help you. Just basically like oh that's on you.Same experience I had when I tried another Walmart tire place previously so it's my fault really for expecting better. Just poor. You can order tires from them but just know you will never get them!
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September 2023 by Arman Hossain
Ordered tire online and wanted to install at Walmart. First of all they cancelled my appointment because the tire delivery was delayed. I tried to reschedule online but it wouldn’t let me then called the store the guy could not help because he was saying his computer is working slow and wanted me to do walk in. Went there next Morning 7:15am only 4 customers ahead me only one person at front desk and the manager lady just casually walking around and looking at stuff. It took him 2 hours to get to me he was taking average 25 to 30 minute per customer when 12 people in line by 8am. How come a Manager just walking around when there is a big line and customers been waiting for hours. Finally 9am got called upon and was told that there will another 5 hours of wait to get my tire installed after waiting 2 hours in line. Just terrible service this my first time at Walmart tire center and will be my last. Walmart train your employees better or shut down the auto center cause you guys are not helping your customers you are wasting their day in your shop, people has stuff to do or work to go to.
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September 2023 by Noel Stewart
Been here 2 hours just to get my battery installed , for some dumb reason they let 2 people go to lunch at 3pm and leave one guy working like how DUMB can management be first and last time coming here! Definitely do not recommend
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August 2023 by Benjamin Witherspoon
yesterday I brought a tire from you guys and it took me about 1 hour to actually buy the tire just do to how slow the front desk guy was moving, heavy set dark skin with glasses moving like he was dying, couldn’t get my tire mounted yesterday due to him saying they stop servicing at 5 pm , after I just brought the tire so I wasn’t told about no appointments but was told to come in the morning this morning it’s a white lady who is also acting like she dead and the job is so hard but basically i got there at 7:15 with one person in front of me in line she say it will be a 2 hour wait , then it switch to three hours because her 8 o clock appointment is here and they only have 2 techs now and all I needed was a tire mount something the machine do all the work for about 15 mins tops ….overall the customer service is terrible and I feel like y’all need to reevaluate y’all employees and get people who actually like helping people and love they job I was told it was appointments then it’s first come first serve like which one but three hours for one tire mount is crazy
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July 2023 by Harry S.
DO NOT COME HERE! These fools have absolutely no idea what they're doing. Dumb, Dumber, and Dumbest all working in the shop. We had a leaking tire on our way home from a road trip and came here for a repair to plug and get on the road again. We waited 3.5 hours only for them to say the tire can't be repaired. They then tried to sell us one tire for $165. We were pissed to say the least, so we grabbed a plug kit for $5 off the shelf and plugged the tire ourselves in literally 2 minutes. The man who works behind the counter who looks like Jack Black had told us it wouldn't be a long wait and that it can be fixed quickly. We later saw him dancing with his coworkers in the middle of the aisle in Walmart. But over 3 hours of our time in the middle of a storm had passed. Absolutely nothing was done to compensate our time lost and this will be escalated to Walmart Corporate.
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June 2023 by Theresa Ibbott-maldonado
The same heavy set dark skin guy ( I’m black) at the service desk should NOT be in customer service. Every time I’m there, He talks over you, doesn’t acknowledge your requests, never has the answers and seems very uninterested in the customers. A few weeks ago had my tires rotated and balances. Got a call telling me I had a screw in the tire wall and had to buy new tire. I bought two matching tires $400 later.My other good tire wasn’t in my car. It was trashed. ☹️ the new tech at the bay retrieved both tires from the trash. He showed me the very short screw that didn’t puncture my tire. ( I drove there with no air leak in the tire). I asked for a refund and 3o mins later my original tires put back on and have been riding just fine since. What a half a day ordeal. The manager gave me a $20. Gift card for the inconvenience.
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June 2023 by Kasey Towles
I had made an appointment but when I showed up it wasn't in the system. The gentleman working the register was able to squeeze me in on such a busy day as I was only getting a tire. Staff was very helpful and pleasant.Very fairly priced.
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June 2023 by Brandon Jaffe
Tires were not balanced correctly after install. Steering wheel shaking very hard and was told to come back but its gonna be a few hour wait for them to look at it.Service: Tires
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May 2023 by Herminio Santana
I shop here all the time. All my shopping is basically done here for my family and I. I never used the Auto care Center so I decided today to give it a try. I need a oil change for my vehicle so why not after work since I work close by. I called the Auto care Center to see if I need an appointment. I see online the Auto Care Center closes at 7pm and I get out of work at 5pm. Super, great. Well someone picked up and told me the last service is taken at 4:30pm. I asked three times at what time the center closes and three times the response with an attitude was we take the last service at 4:30pm. Ok. Then why not state that online. I was trying to give business to a place I go often to anyway. Disappointing with the attitude and unfriendliness in the auto care center. I guess I'll just go down the road and take my business there. Please fix this time online as it is misleading and please train your employees on friendly customer service over the phone as well.
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April 2023 by Alex B
I got there in the morning. I called and the woman was pleasant, she confirmed that they had my tires and to just come on in. They took me right away. It wasn’t that busy when I was there. I got four new tires, $100 less than what everyone else was quoting me. Everyone I encountered had good customer service.Service: Tires
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March 2023 by Steve Anastasi
Had 9am appointment vehicle still not even in the shop at 10:30. Employees are simply lazy and nasty. DO NOT USE THIS AUTO CENTER . Terrible service !!! Don’t cause yourself the pain off dealing with this place!!!Service: Tires
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January 2023 by Dale Thomas
Had a 4pm appointment. Was told it would take about an hour. They did not begin working on my car until 551pm. Finished at 710pm when they were closed. No communication and terrible customer service from the auto center manager. I barely made it out of the parking lot when one of my hubcaps fell off causing me to run it over and damage it. I recovered my hubcap, went back to the garage showed one of the techs, and proceeded to check my other hubcaps. With very minimal force, I was able to pull another one off. The tech acted and spoke as if this was normal. He put both caps back on without offering to reimburse for the damaged cap. I will never again go back there for auto service. If I could give zero stars, I would.Service: Tires
