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November 2023 by Yacine Mbaye
I walked-in in this location at Severna Park. There were 3 employees staring at me. The nastiest one has her hair dyed in red colour and the second one unicorn hair and the 3rd one box braids. When I asked for help to find the body scrubs one of the employees told me to look around they have them in different sections. Mind you there were no customers around that time I was asking for help.I was already Upset I ended up only getting two things and walked to the cashier. All 3 of them were at the register, no one has acknowledged me. I went and greeted one of the cashier, all the while she was ringing me up she was talking to the other 2 and laughing. After I paid I had to take my bag myself because she was busy talking and let it sit right there. I just took it and walked away.NEVER AGAIN, I don’t mind driving miles to get a good customer service.
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October 2023 by Ann Marie
Store is always stocked and clean.. my mom and I come here often. Today we experienced the nastiest attitude from two employees. The one lady had fully dyed red hair, the other has unicorn dyed hair.. they made comments about my mom and I.. and they made comments about a lady coming in for a pick up order.. don’t care that neither of them said hi or bye or offered any help after she let us know, as she rolled her eyes, that sweater weather is fall and they’re putting out Christmas.. but to comment about people is just ridiculous.
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September 2023 by Nikki dotson
Do not enter this Severna Park location unless you want to experience RACISM.My boyfriend and I did some shopping here lastnight, we spent a good amount of money. As we were checking out, he wanted to add a plug in , which he called it a “ wall piece “ the cashier begin to belittle him, went on about him wanting to buy a WALL with a STAIRCASE from the time he said it until we walked out. She even asked her co worker who was ringing up customers next to her “ hey what kind of wall do you want to buy” . As we were walking out she says “ Byeee enjoy your wall “ This women was very racist, very insulting & VERY IGNORANT. Cashier # 3483589 has been reported.I hope she is fired ?
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September 2023 by Alonni Wilson
Horrible staff service, they act like they don’t want to be there and have attitudes talking to their customers, and very unhelpful. They don’t know what they’re talking about and very lazy, never coming back. Horrible, especially the worker named destiny.
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August 2023 by Renee Serio
The shelves were well stocked very clean storehelp was very courteous and helpful
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August 2023 by Nikki Henson
They always have the candles that I want!
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August 2023 by B Shaffer
Sale associate was extremely rude and charged me $30 for trying to return 6 candles for 4…. I loved shopping at BBW but probably will not go back to this store until they educate their employees on return policies.
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June 2023 by Jocelyn S
Retail price per bottle $17 each. Caught a mid-year sale and only spent $16 on all 4.Saved $52!Not bad at all! My kind of day searching for deal for things needed. These will last me several months too.
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March 2023 by Joan Ludicke
Helpful employees. Great stock of new yummy smelling candles, lotions, soaps, room sprays!
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January 2023 by Jennifer Adams
Jan 11, 2023 both associates working in the morning were so very helpful and welcoming. I was able to pick up both of the to-go orders of multiple items. Additionally, when I asked for clarification regarding items eligible for coupon redemption I was taken to a tower of products and provided a tester. Everything was spot on in my quick visit to this location.
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December 2022 by Hannah Banana
Would give no stars if I could. Ordered 20 products for in-store pickup on Black Friday , it came in on the 28th. Called the store the 30th about my order and they said they cancelled the whole thing because it expired...2 days. And they wont fullfil the order for the price I paid because it was a black Friday sale. So it takes 48 hours to cancell my order but 3 to 5 business days to get my money back? Won't be doing any sort of business with them ever
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September 2022 by sara davis
This is the second time this store says it’s open and I drive all the way and it is closed. There is a sign on the door that it is temporarily closed yet I see people inside and as I was walking away I saw the boy inside let another woman in that wanted to shop just like myself. I’m confused are you only open for certain people? I won’t be back to this store.
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August 2022 by Kristen K.
I needed to find a candle for my boyfriend and a girl there (don't remember her name but it started with and M) helped me find one. She was so helpful and kind and I appreciated her willingness to spend some time helping me find exactly what I was looking for. Great service!!!!
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July 2022 by cathy nelson
Outstanding as usual. I saved money and bought great fragrances.
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June 2022 by Cora Grayson
staff was very friendly as well as knowledgeable. they seemed to be having a very good sale right now with some items being a dollar. I do however wish that they had more sustainable options but I understand that’s a company issue.
