Billy's Hearth Grill & More is a trusted business known for its friendly and knowledgeable service. Customers appreciate their ability to help with a variety of fireplace needs, from repairs to custom orders. One customer needed help with a gas fireplace valve and found the owners to be very helpful and willing to assist, even at larger stores that couldn’t offer solutions. Others have purchased gas fireplaces from Billy's and praised the professional, efficient installation, which was done on time and without the need to remove the entire hearth. They also replaced a part to fix flame height issues, making the fireplace work perfectly. Many customers switch from traditional wood-burning fireplaces to gas, and are happy with the product and service. The store also offers custom fireplace screens, including for unusual sizes, and provides excellent customer care. They even resolved an order issue quickly and professionally, ensuring the customer received the screens before a new puppy arrived. Additionally, Billy's team is skilled at cleaning and repairing pellet stoves, saving customers money when repairs suffice instead of replacements. Overall, Billy's Hearth Grill & More is known for their professionalism, responsiveness, and dedication to customer satisfaction, making them a reliable choice for fireplace products and services.
I will always use this company!! So friendly, knowledgable and came right before the big snow storm so I could enjoy my beautiful fireplace!! Thank you! Thank you! Thank you!!! :)))))
October 2024
I was working on a DYI project to replace a valve on my gas fireplace. I stopping in at three larger locations that sell gas fireplaces and none offered a solution. I was then referred to Billy's and the owners could not have been nicer to help me. Very knowledgeable and very willing to help. Thank you!
March 2023
Amazing Service! I thought I may need to buy a new pellet stove, but they cleaned and repaired my stove, and it is now working like new. They saved me a lot of money. I am enjoying it now as I write this review.
