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November 2023 by Wendy Olson
Seth at the Severna Park T Mobile was great. Trading in, switching service providers, transferring numbers and data...a long 5 hour process for our family of 5! But the customer service was fantastic. Never felt rushed, he didn't leave us to help other customers, like has happened to me twice with Verizon....glad we made the switch. Definitely recommend this store.
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November 2023 by Christina Petito
I walked into this store with a complicated situation of three telephone lines under different carriers. I wanting to switch all services over to T-Mobile on a shared business plan while keeping my original telephone numbers. Adding more to this tangled mess, I also wanted to sign up for T-Mobile's internet. Jian and Seth were AMAZING! They were patient, professional, and personable throughout the entire process. There were many complications along the way due to the prior service carriers, but Jian championed through it. This stores employees went above and beyond to help, guide, and accommodate me - mind you, they did this without me asking. This is a stellar team of capable, kind, professional individuals who care. I am incredibly grateful for all of the time and effort put towards assisting me. Thank you!
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November 2023 by gregore64
Hazel is an amazing in this store. She's very nice and very helpful upgraded my phone without any issues. This is my only go to store from now on
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October 2023 by David Garcia
Came in to the store to upgrade coz people from a different store told me that I can upgrade and they never called me back. But this store helped me out and showed me all the possible phone I could get. Thank you for having great people and staff in this store. Kudos to the manager of this store for having pleasant and helpful staff
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October 2023 by Jennifer Carpenter
Only store im going tto from now on! Excellent customer service! Jian is an amazing manager and very caring. I came in t-mobile Tuesday and got a free bucket and candy! She helped me transfer all my stuff over to my new phone as well and transferred over from straight talk.
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October 2023 by Monica Good
Great service! Everybody was helpful and nice unlike the Glen burnie store that’s very nasty. This would be my go to store now
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October 2023 by Laronda Butler
Jian is a great professional and was very patient with Mr. She was able to make my phone work and transfers and backup everything over.shes also the manager and trained hers people well. I recommend going to this store coz they. Know what they are doing. Very honest people and this will be the only mobile store I go to
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September 2023 by Kimberly Schneider
Called customer care and received approval for a replacement phone under the warranty. They shipped the replacement phone to the store. We were notified for pickup of the device and swap out the phones. When arriving at the store the manager said she refused to except it because in her opinion the phone has damage. If you took a microscope you could see the tiny scratch on one corner of the phone.She was horrible and spoke broken English stating she wasn’t going to trade out the phone. It now became personal with JIAN HESS . She could of swapped the phones out but chose to tell me to pound sand in so many words she wouldn’t even upgrade the phone. In my opinion this is a horrible way to treat a customer after being approved and going through the entire process. I also carry the insurance on the phone but was told I didn’t need to run it through insurance. I was told it was a warranty claim and now I left the store with nothing and making phone calls to corporate to see if I can get this resolved. I would never go back to that Severna Park store.
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September 2023 by Suze Cain
If I could give a zero star rating, I would. I've been a T- Mobile customer for over 16 years. This store has seriously made new question whether or not in with the right company. I've never experienced more unprofessional behavior from any other retail store before. This is NOT a corporate store and i will not be using this store going forward. I will go to Annapolis or Glen Burnie where i can get service. Let me explain and you can make your own choice of where you spend your hard earned money...I had a Z Fold 4 that simply stopped working. Technicians tell me the mother board went out. I pay for Assurant protection, so no big deal. There was no water damage, no cracked screen, etc. I went to the store and they told me I wasn't eligible for warranty but I could file an insurance claim. That didn't really make sense because this was no fault of my own. I called T- Mobile corporate and they told me this was definitely a warranty claim and that it should have been processed that way at the store. Well, the store told me a different story so they could sell me a second line so I could have a phone to use. I processed the warranty claim through Corporate and they sent the new phone to this store. When I went to pick up the new phone this store refused to change it out because my phone wouldn't power on (mother board out) and that would affect the commissions the manager would be paid. The associate in the store kept going to the back behind classed doors to talk to the manager, Gina/Jian so u couldn't hear what whatWas being said. Again, VERY unprofessional...So they are good to sell you something, but not to service it if there's a problem. I called Corporate again and the manager, Sean, told me there was no reason they couldn't take the phone because it wouldn't power on. He noted my account so i could pick my replacement phone. So I went back to the store to get the phone and they wouldn't allow me to pick up the phone. Unbelievable! Again because it affected the commissions of the store manager, Gina/Jian (I was given 2 names). This is NOT a Corporate store and when I asked for the contact info to contact the owner of the store, they refused. Again, very shady business practices. So if you have read this far, my advice for you is to go to either Annapolis or Glen Burnie (which are both Corporate stores) so you can get proper service and NOT be given false info. I may be a victim of this store, but YOU don't need to be.
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August 2023 by frankie geisbert
Always recommend this store to anyone. Jian and Kelsey's management is great and everyone is trained well to be pleasant and be good at there job. They explain everything thoroughly and how much you would pay. They are great and they all deserve to get a raise. Kudos to the Severna park store.
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August 2023 by Roland VanSkiver
Store is clean,every staff is professional and explains everything well. I recommend going to this store.other stores I've been too are rude and aren't helpful.but this TMobile store is very pleasant and good
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August 2023 by Barbara McLean
Great store hazel was amazing to help me out. Lowered my bill and got more with it. Thank you so much. Customer service is excellent no issues and all so professional. No hidden charges as well
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July 2023 by Brandon Johnson
Gives excellent customer service . Breaks down the prices and gives the most benefits of the plan. Staff in here should get raise they are all well trained and gives everyone the great treatment even though there were rude customers in store. They definitely handled everything with professionalism. Thank you. I would recommend this store to anybody who wants to be treated well and served well
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July 2023 by Robin Moore
Amazing customer service. They explain everything you get without issue. I recommend going to this store they always help me out. Jian, Seth, Kelsey and Hazel are all friendly, helpful and very honest! They are all trained well no questions doubt
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July 2023 by Sonja Scott-Houston
I came in 20minutes before closing and they helped me out switch out from AT&T without issues! They are saving me half of my bill! Go to this store they will hook you up with the best rates and deals
