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January 2024 by Gabi Navarro
The employees there are rude and unprofessional. Never going back there
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January 2024 by Gordi Navarro
Hello, I have always bought my parts for my cars at. Advance Auto Parts 13625 Georgia Ave b, Silver Spring, MD 20906 that I always buy as Brakes -discs - oils - , Although they cost almost double the price of the competition, they are of quality but today I had an unpleasant experience for me and for them I arrived needing an Oxygen sensor that my computer shows P0030 (1/29) which is a sensor -1 bank - 1. It's from my work van but they tell me that I have to be sure which sensor it is and I show them what my computer shows but these 2- Young girls repeated to me 2- times that I have to be sure because later it won't be possible to return but I I repeat twice, you have to have the information because there are 4 sensors that the Van has, which one is it with the information that I showed them, but they replied that I had to be sure, well, I turned around and when leaving I accidentally hit something. that was hanging with my shoulder. It was bad because I didn't turn around to get up because I was going very ? because that store was the closest that had those sensors so that my van worked well so I could work, since I hadn't used it for almost 2 months because it was damaged and I performed a Tune Up 3 days ago on my Chevy Express that I bought at Advance Auto Parts Rockville, which always has great service, but at that other Advance Auto Parts store 13625 Georgia. I noticed that only one person knows what he does, I think he is the manager, but today I don't know if he was in the store. I will always go to the one in Rockville, but I was surprised that they didn't want to sell me the Sensor because of what happened in the store. from Advance Auto Parts 13625 Georgia. Note. I apologize for what happened and not being able to continue buying my spare parts with you but you have to hire more trained personnel and inform them that you are not selling fruits and vegetables, they are car parts and that they have to know what they sell because not everyone is a mechanic you are the professionals thank you
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October 2023 by Jorge Perassi
Knowledgeable, bilingual staff (Spanish). Online orders prepared quickly
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March 2023 by Milton Barajas
I always get treated with respect and kindness here. The gentlemen here have been taking care of my truck for 9 years. I simply won't go anywhere else
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December 2022 by ToblessedTobeStressed
If I could leave zero stars I would. I came to inquire about brakes for my car and not a single soul greeted me. There were 3 employees behind the desk and 2 assisting a customer. I stood there for 15 min and still no one said a word to me. I would never come back here because apparently customer service means nothing here.
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October 2022 by Caleb MacNeil
I've always had great customer service. But some of these prices are going to make me go bankrupt.
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May 2022 by Nicole Witt
If I could leave zero stars I would. I came to inquire about brakes for my car and not a single soul greeted me. There were 3 employees behind the desk and 2 assisting a customer. I stood there for 15 min and still no one said a word to me. I would never come back here because apparently customer service means nothing here.
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April 2022 by Christina Lee
Went there to look around to waste time for my dentist appt. If I could give zero stars, I would have. I was on the only customer. Then I saw and heard one of the employees say “ there’s a Chinese man in that aisle.” The owner told the employee to “cállate” (shut up) in Spanish. Never will be back here ever again.
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January 2022 by Nate Schley
Pretty good selection & service, but not without it's frustrations.Example: "I need a battery for car X""Do you need size 26 or size 35?""Why do they have 2 different sizes for the same vehicle?!?""I dunno…"Example 2: the dorman fasteners & fitting racks a a randomized mess. Meanwhile when I'm in there, unless there are multiple customers needing help, at least one clerk spends her time studiously attending to her cell phone. I don't blame her. I blame her manager.
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December 2021 by Robin Cooke
Always available to as a question, unlike the zoo of the competition as you enter the lot.
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February 2021 by oscar montoya
I buy motor oíl in there....they gave me a good discount...!!!
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December 2020 by Steve Gorogias
Nice clean store, friendly staff.
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December 2020 by Sam Gregory
I called for a part for my car. The gentleman that’s picked up didn’t know so he put me on hold and no one else came back for over 10min on hold.
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August 2020 by Marcus Dominguez
I drove a half hour to pick up some oil for my car and chose this location because the website showed they had it in stock. They didnt. The best they could do was refer me to another location all the way across town. No thanks.
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August 2020 by EthRo D.
I needed a car battery replacement and I was able to get great service and install from Israel at the Georgia Ave location. I have had really bad experiences at other AAP locations but I desperately needed a battery today and decided to stop by this one. Great service by a great team. Thank you!
