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May 2025 by Peggy Andrews
I had a very pleasant interaction with Sarah at this location. She was extremely helpful and kind. We need more like her in your business.
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May 2025 by PAMELLA Nnamdi-Paul
Customer Service needs revamping, lacking 😑 knowledge on Android cellular upgrades, great at procrastinating 🙄
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May 2025 by Ginny Munoz
Justin provide excellent service and had me out of that store quickly!
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August 2024 by Margarita Chicas
The boy was very kind and very professional when serving. Thank you Miguel for serving customers with great professionalism.
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June 2024 by Marlin Hill
The counter gentleman was very knowledgeable, spoke very professionally and assisted me with everything that I needed. I think he went above and beyond
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May 2024 by Elizabeth Nguyen
I came in yesterday looking to switch plans unsure if I could even do so, but Sanya went above and beyond! He was kind, accommodating, efficient, and understanding of my situation. He managed to everything I needed within a short period of time!
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May 2024 by Cynthia Montenegro, LMSW
Great customer service and acknowledgment!!!
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May 2024 by Анастасия Левченко
I would like to say a big thank you to Manager Stafany!(04/16/24)
She was the reason why I decided to stay with AT&T!
She didn't just transfer my request to the hotline and was able to resolve multiple issues that I have faced.
Big thanks for your professionalism and attentiveness to details!
My experiences at the Gaithersburg office (538 N Fredrick Ave, Gaithersburg) have been disappointing. The staff there are generally unprofessional. Despite multiple visits and assurances that my issues were resolved, they persisted. I really hope AT&T conducts an audit and learns from Stafany's customer-oriented approach.
Stafany, you're a shining example! Keep up the great work!
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April 2024 by Bonnie Jo Savard
A great store with amazing staff. Fredy helped me several times. He was always patient and efficient. I did also receive help from the store manager who also was wonderful. Every time I walked in I was greeted by everyone who wasn't helping someone else and they knew just what to do! Thank you!
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November 2023 by Samantha Magoba
The rep that was helping us was really nice. That's the only reason I could score 4 stars. But I was extremely annoyed that the WiFi in the store was not good enough for me to do my phone to phone transfer so my new phone had to be mailed to me. Why doesn't the store have good enough service to complete transactions? And a very normal, common one at that. Very weird. I would have went to another store but the guy again was very very nice.
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November 2023 by Salman Negash
The best
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October 2023 by Ángel Álvarez
The energy in the store is very friendly and helpful. Very outgoing individuals, clean store! I was hesitant on two specific items the Sales rep really met my needs I will defiantly recommend this store to my friends & family. Thank you again!
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September 2023 by Joy B.
I bought a new (first) iPhone last year under a firstnet acct and with it came a FREE Apple Watch. I didn't want/need it and I tried to refuse it. But the salesman, Simon, touted how great it was. How it was free. So my daughter and I chose one for my son for graduation. He wasn't a fan, so I gave it to a few months later to a friend. My "free" watch has been costing me $35 / mo for service which Simon never explained. So now I've paid out $550 for service on a watch service that I've never used and to cancel need to pay off the "free" watch at another $250. So my free watch is costing me $800. Never believe what they say and avoid Simon F. Since he was the sales rep at the time of the purchase and is still a current employee. I spoke with 3 managers. 1 said 30-60 days to cancel. Never happened and she was transferred. Spoke w Reggie on 3 separate occasions and 1 other manager. Said they would check and call me back. Never called. Said I would hear from the regional manager. No one ever contacted me. Biggest scammers ever. Avoid them at ALL cost. Just got a new service provider and couldn't be happier to get away from ATT and their lies.
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September 2023 by Michael Debleecker
Helpful great people at this store
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August 2023 by Kay Foster
This store use to have friendly and professional employees but no longer. They have a high turn over of employees and managers. The new manager is arrogant and quite condescending. Hopefully he won't last too long. Take your business elsewhere. Spend your money where you are treated with respect. If you don't like your job get another job. Smh
