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November 2023 by Raj Ratnakar
Outstanding dealership. Easy to schedule appointment, was very accommodating when I called and requested change of schedule. the Service Advisor (Dimitra) was just the best I ever worked with. She was cheerful, welcoming, really caring and super efficient. She went over and beyond - observed that there were a couple of scratches on the bumper, and with my consent went on to personally do a flawless touch-up of them. Overall, I am very happy with the dealership and the service agent. Highly recommend them.
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November 2023 by LaTonya
Daniel made the car buying experience seamless. This is the second vehicle that I’ve purchased from him and I couldn’t be happier. He is kind, knowledgeable and honest. He also took time to ensure that I knew how to use all of the features and was incredibly responsive to any follow-up questions I had. If you’re in the market for a new vehicle, I highly recommend Daniel. I didn’t feel like a client, Daniel treated me like a friend.Dimtra in service/parts is also wonderful to work with. She’s an expert in her field and really cares about her clients.Thanks so much Audi Silver Spring!
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November 2023 by Kenneth Moton
There’s no service like Audi service! I’m impressed every single time I deal with Audi Silver Spring. Responsive, extremely helpful and the customer service is unmatched. Sales team is not aggressive and I’m met with friendly faces every time. I’m the BIGGEST fan of Dimitra in the service department. She’s one of many reasons I keep coming back to Audi Silver Spring. Professional, knowledgeable, helpful and just nice. In a world where it’s hard to find consistently good customer service, Dimitra and Audi Silver Spring deliver high quality daily! My recent service appointment was perfect. Audi tells you exactly what they’re doing, how long it will take and they send a video update! I even bring my non Audi vehicles for service! Customer for life!
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November 2023 by B CA
Above and Beyond Service! I took my 2012 Audi Q5 in for service and lucky for me I had Dimitra as my service rep. I say lucky me, b/c she is the type of employee who goes out of her way to find solutions for customers! I've had a minor, barely noticeable dent (my sibling's fault) in the rear hatchback area that I was advised by an Audi-recommended body shop would take 6 weeks to fix because of parts and labor etc., so I just lived with the dent. I happened to ask Dimitra if she could recommend a shop and instead she got the "dent guy" to take a look at it, and he fixed it on the spot! Not only did my service go well, but I drove away with a dent free car...a totally unexpected and much appreciated outcome! I've only been to Audi Silver Spring twice, but they're always friendly and provide excellent service!
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November 2023 by Casey Simpson
I have always taken my Audis to Audi of Silver Spring. They do an excellent job, they are super friendly and I always know my car will run in tip-top condition until the next time I bring it to them for a tuneup. Highly recommend.
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October 2023 by Connor Goldsmith
I had a great experience purchasing my Audi A4 thanks to Daniel. He made the process painless, quick, and enjoyable. The customer service, and hospitality at this dealership was appreciated. Everyone was knowledgeable and professional. I went to test drive the vehicle on a Monday and picked it up on a Wednesday. All around, a very pleasant experience. Thank you to Daniel and the rest of the team.
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October 2023 by don davis
I recently had the pleasure of working with Samson at Audi Silver Spring, and I must say, he exceeded all my expectations. From the moment I walked into the dealership, Samson greeted me with a warm smile and made me feel like a valued customer.Once I had selected a car, Samson wasted no time in getting all the paperwork completed efficiently. I was amazed at how quickly he had everything sorted out, and before I knew it, I was out the door in under 30 minutes. This level of professionalism and speed is truly commendable.What impressed me even more was the fact that I purchased a used non-Audi vehicle, but Samson and the entire team still treated me like a king. They went above and beyond to ensure that I had a seamless and enjoyable experience throughout the entire process.Samson's knowledge and expertise were evident as he patiently answered all my questions and addressed any concerns I had. He made sure I understood every aspect of the purchase and provided valuable insights that helped me make an informed decision.I cannot stress enough how grateful I am for Samson's exceptional customer service. He truly made the car-buying experience a breeze, and I left the dealership feeling confident and satisfied with my purchase.If you're in the market for a new or used vehicle, I highly recommend visiting Samson at Audi Silver Spring. His professionalism, efficiency, and genuine care for his customers are unmatched. Thank you, Samson, for going above and beyond to make my car-buying experience a memorable one!
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September 2023 by Sonya Ali
In my car journey I’ve been to a lot of dealerships and met a lot of sales people but the team here at Audi Silver Spring a Mile One Company tech with have all been amazing and have all gone above and beyond of what I expected. I want to give a shout out to my salesman Alex Max used car sales manager Mike Mei Zack & finance manager Tim Nygen(so? sorry)! And a big shout out to Ed White who took the time to show me all the nuances of the car and how to set everything up! I’ll be back in a few years!
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September 2023 by Jingtao Deng
I purchased a Q5 from here and had an exceptional experience. Dominic is very welcoming, attentive and knowledgeable. Since this was an our first time with Audi, we had many questions, and Dominic was always patient and proactive with making sure we understood how to use all the features and transparent about the finances. The service was also very quick and we were able to get our physical tag within the same week. Hands down would recommend Dominic!
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July 2023 by Joseph K.
First Audi. Sergio was fantastic through the whole experience as was the rest of the staff. Post sale follow up was outstanding. Well done!
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July 2023 by Jacob O.
Had a great experience, very friendly staff all around. Everyone was willing to help and point me in the right direction. I worked with Sunil looking for a pre owned car. Very professional service, helpful and not condescending in anyway. He was willing to answer any questions I had, and more than helpful through the process. Both him and Tim were both trying to get me the beast loan and APR. they really showed that they cared about me as a customer and not just a paycheck.
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July 2023 by Natasha St.Helen
I purchased a Q5 from there and was so impressed with the whole experience. Daniel was so patient while working with me and was extremely knowledgeable. I think females are sometimes intimidated or cautious when going to a car dealership alone, but everyone made me feel so comfortable and taken care of. I will definitely purchase my next car from Daniel at this location. Awesome customer service!!
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July 2023 by SIGNATURE FINISHES
I have three letters for you.... L O U !!!After a horrible experience at Criswell Audi Annapolis, we ended up at Silver Spring to finish the repairs on our customers RS7. We called service and our service advisor LOU got our customers car in immediately. His communication was exceptional. He kept us informed and made the entire experience a breeze! Mile One better hold on to this guy if not we're gonna steal him!
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July 2023 by Bettina McGraw
I bought my q7 at this location and had a great experience with Brian! Went for a service trip because Rockville was booked a little further out. I requested a loaner and the female service rep (long brown hair) in the front was very condescending in letting me know that I couldn’t have one because the service wasn’t over 90 minutes (I didn’t even leave my vehicle because of this). I’ve encountered her before and she wasn’t that friendly, but definitely won’t be back because of that experience.
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July 2023 by Allison K.
Lou Nguyen is a wonderful service advisor. He is professional, knowledgeable, kind, friendly, and super helpful. My first appointment at Audi of Silver Spring went well. Every team member greets you and is eager to help you. I will be coming back! Thanks again!
