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June 2023 by Muhammad Abbasi
The african American guy at the teller has a attitude and very poor service here. Avoid this place
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June 2023 by Rvoy core
The african American guy at the teller has a attitude and very poor service here. Avoid this place
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April 2023 by Angela S.
I'd leave negative 10 stars if I could. So happy I don't have an account at shoddy BOA any more. I walked in today with the simple request to get 4 rolls of quarters. Oh no, BOA can't do this unless you have an account....where's the eye roll icon? I mean, how silly of me to think I could walk into a bank and exchange one form of cash for another without having an account at said bank. Wonders never cease! (psstt...this is sarcasm, BOA). I could understand - maybe - asking for, say, 100 rolls of quarters, without having an account. But for BOA to tell me that they have to "enter all transactions" into their system is such a complete load of nonsense. Why on earth would it be necessary to do this relating to an exchange of paper money for coins. BOA is an utter joke. Again, so happy I don't have an account there any more - I gave it up years ago. Good riddance then and even better riddance now.
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February 2023 by Donovan R.
Service is fine but the name of this bank is very misleading. This bank is hardly big enough for all of America to do their banking at and has a small parking lot. Only 1 or 2 ATMs. Bank of maybe 30 people tops! 2/5 stars
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January 2023 by A&J Truck & Auto Service
Not very convenient when this branch doesn't open during "normal hours" but who am I to say anything?
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December 2022 by Angel Salguero
Not very convenient when this branch doesn't open during "normal hours" but who am I to say anything?
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December 2022 by Don Frazier
Edwin is amazing and his customer’s service is amazing i really appreciate his time today the whole staff is amazing each time i come here i met with the best customer service. Keep up the good work
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August 2022 by Oscar Serpas
I feel discriminated by DAHLIA.I have gone to the bank three times for help because the mail lost my Cashier Checkand the first time I was waiting almost an hour to be attended by one of the customer service agents and when my turn came the manager appeared and told the customer service agent not to attend to me and I could understand that she did not She likes people of Hispanic descent, because on different occasions I have seen that she doesn't even greet Hispanics, much less ask them what she can do for them.I am a member of the Gold level of Preferred Rewards, I make a request to the Heads of DAHLIA THAT MY CASE BE REVIEWED because I fear that my Hispanic community is receiving poor attention by the manager of that Bank!
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March 2022 by Nelson R.
I went to apply for second mortgage on my property office in rockville Pike I specifically told the lady that help me to fill out the application that I was going to be alone by myself because I was getting divorced they drag me for almost 3 months get an all information papers and everything in at the end because I told him I cannot provide my wife information because we were getting divorce they refused to approve me the loan even though they need from the beginning because I was clear so my loan was denial pick a soda the lady at the end it was rude they were unprofessional I've been with this bag for almost 13 years and now definitely after this I would never recommend any other person to Bank of America and I will close my account with them to because the service is poorly unprofessional the That's not the way customers should be treated we deserve better
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December 2021 by bobby bacala
made me happy that i wasn’t part of bank of america and am thankful that i’m in capital one. the way they treat their customers here is ridiculous.
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April 2020 by Craig Uchida
Not helpful. After banking with this location for 30 years I expect better
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October 2019 by Glenroy Robinson
They make banking easy to do and compliment it with friendly staffs and helpful services.
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August 2019 by Whitney L.
Definitely one of the better BOA locations in the Silver Spring area. This location is closest to my house and I usually only come here for their drive-thru ATM. The reason for 4 stars instead of 5 is simply because one of their two working drive-thru ATM's is always broken. This causes a huge-backup of cars in just one lane that sometimes can hinder traffic on the main-road as well. Another issue is the short-staff they have inside the actual bank. There's usually only 1 or 2 working tellers so there's always a line of people whenever I do walk in. It's a pretty small bank so there's not a lot of sitting room and it gets pretty packed. There's also 3 cubicles for people who need more assistance with their accounts or that are interested in getting a loan. Most of my family use Bank of America and have been going to this location for several years. We definitely trust the employees and they even remember us on a first-name basis. Everyone here is really friendly and helpful. A special shoutout to Miguel for always helping me whenever I had questions, needed to open/close an account or had to change my credit cards from fraud. I would definitely recommend Bank of America to anyone, especially as your first bank. Everything was very straightforward, easy to manage and their reward programs are amazing as well. I get a lot of cash-back regularly and now I can say I've been a happy client for about 13 years!
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May 2019 by Mecca S.
I would give this branch no stars if I could! Service is HORRIBLE!! This is a small branch with little to no traffic and little to no staff. I have literally been waiting for a bank representative to assist me, and there's no one in here! Unbelievable! O... they're closed on Saturday, so don't waste your time or gas! Smh
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April 2019 by Sudhir Khona
This is the Branch I ever been to. The associates here are the best. The Manager Ms. Patino is very professional, understanding and human, Marilyn, Miguel and the cashiers are amazing. I live far but work in Rockville and I don't mind travelling all the way to Belpre because I know I'm going to be taken care of. THE BEST TEAM.
