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November 2023 by Juanita Perry
The AvisBudget rental company located at 11275A New Hampshire Ave is very efficient and friendly. They provide superior service and always remember me. They make sure that I amWell taken care of.
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November 2023 by Jennifer Lynn Dixon Cravens
The Budget rental car at this location has great customer service.
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August 2023 by Jermaine Wilkinson
Thirty minutes before I got there I received a call saying there was no car for my reservation.
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June 2023 by Kwame S.
Prior to checking my credit card statement, this place was going to receive 4 stars. I'll start with the good, the attendants were very friendly. Now, the struggle:I had a one-way truck rental, and this location was my drop off location. While my pick up and drop off time was 9:05 am, this location doesn't open until 10 am on weekends. I'm not sure why Budget lets you complete an online reservation to drop off a rental when the receiving location is closed. While doing the paperwork work after turning in my rental, the woman made it seem like my rental was cheaper than what it was supposed to be. I believe she said something like we are removing the deposit. I'll admit that I did not do my due diligence and ask any follow up questions. I was so over a very stressful more and was more than happy to return the truck. A few days later, my credit statement had TWO charges on it - one for my original rental around $300 and another for around $200. I immediately called customer service and was told that I was charged $200 because I returned the truck a day late. The woman at the counter NEVER mentioned this. Over the phone, I asked the agent how could I have returned the truck late when the location wasn't open. The agent put me on hold for about 45 minutes and returned with good news. He told me that I was lucky because this Budget location agreed to remove the charge from my card. I am glad the that returning location removed the extra charge. However, I'm still kind of confused on why Budget lets you rent something and schedule a drop off when the location is closed. I could understand the charge if I tried to return the truck 6+ hours after the location opened. However, I returned it literally minutes after the business opened (although the system logged it as returning it an hour late). This is a case where I think we as a society are relying way too much on technology and not using common sense. If the attendant had looked at the drop off time, they would have seen the drop off time scheduled was before the business was open and should have waived the extra charge. Then again, part of this on me because I should not have trusted the attendant and should have asked more questions.
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April 2023 by Ellen M.
Do NOT rent from this location! They charged me the agreed upon amount for a one week rental, then the next day changed the charge to add on a $450 cleaning charge!! I had cleaned all the trash out before returning it. All it needed was a regular vacuuming after a week long rental which is standard practice. I travel for work and have NEVER been charged a cleaning fee for renting a car. This seems like I was scammed by a sketchy franchise that didn't hire enough employees to do the normal car maintenance work.
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April 2023 by John Charles
I am very appreciative of both, Tewodros and Solomon who were great help for me. They looked out and made sure I wasn’t overcharged. Thanks guys!!
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August 2022 by Laura Schindler
Staff professional and very helpful. They make sure they find the right vehicle for your use age. good selection of cars and always clean
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August 2022 by Andrew
DO NOT RENT FROM HERE I RESERVED A RESERVATION FOR PICK UP 2 WEEKS ADVANCE THEY MESSAGED ME CAR NOT AVAILABLE THE NEXT DAY. I CALL THEY HAVE NO CLUE WHAT I'M CALLING ABOUT. I DO NOT RECOMMEND! BUYERS BEWARE!
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July 2022 by Aya Aljamili
This branch ( in White Oak) is the one and only one respectful place to do business in this side of MD. Both Cohn and Oscar working there were super respectful and collaborative, they were trying to help us in every way to get a car. They stayed after hours to ensure the service delivery to the best! Highly appreciate the professionalism, dedication and customer service they provided. 10 stars to this location and those two gentlemen, we will always come back to this branch .
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July 2022 by Eliza Walker
They don't have a key drop off for after hours, so if you miss your scheduled drop off time, you'll have to pay extra. This location is very petty when it comes to the up keep of the car.I'm not trifling, but to list that I'll be charged if I leave the car dirty including sand, is ridiculous and I was was traveling to the beach, so sand is going to get in the car. They were also petty with the outside of the vehicle too. They took note of every little and I mean little scratch and ding on the car, that probably came from other car doors, I've been to other car rentals, this one was being extra. Don't go here.
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June 2022 by Natasha Lintjewas
I usually rent here since it is the closest location for me. I try to utilize every online tool I can to minimize time in the rental office. Every time I’ve selected an economy car, I’ve gotten at least one if not two classes higher than I reserved with no explanation or apology. Considering current gas prices, I reserve an economy car for a reason.Every time I’ve rented, there was an issue with the cleanliness of the car. If it’s not smelling like smoke or something else, it’s very apparent that it needs to be wiped down, or the trunk has debris. Every time I’ve returned the car, they’ve been sure to remind me of a fee up to $450 if the car is returned dirty. Whenever I try to return the car, they advise me to completely clean it myself.I was charged $250 under “misc charges” after trying to deal with returning a car in normal condition. Do they clean their own cars or are they threatening customers into doing it for them? Does this look like $250 worth of cleaning?
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June 2022 by Toni's Table
Love our neighborhood Budget Car Rental office! The staff are the epitome of professional, even when dealing with challenging customers, and they have always treated me, my family, and friends whom I refer with top-notch courtesy, unparalleled friendliness and respect.After making the mistake of renting from the BWI outlet, I make it a point to always rent from the local Silver Spring White Oak office. The cars are always in top form, and as I said, the staff are the best!
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February 2022 by Jasmine Edwards
I was extremely dissatisfied with my rental experience. Staff who are unprofessional... I was also dissatisfied with the policies, hidden fees, additional costs, and lack of representative knowledge. For the time being, I will continue to rent from Enterprise.
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September 2021 by David Harris
Very quick, friendly and professional service
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September 2021 by Fran gedepoh Gedepohh
Oscar was awesome!
